On July 11th, 2015, our technician went to the claimant’s propertyHe was there for quite some time All of the techs are required to thoroughly diagnose any failuresThe findings were that there was black iron gas pipe to the nipple that connects with the tub spoutThis type of pipe should only be used for gasEspecially not to be used for a water lineThe water line should have been galvanizedNo, the tech did not have the part at the timeThis isn’t a standard part they keep on their vehiclesAlso being a Saturday, the supply houses are closedAnd before the tech can make any type of repairs, the home warranty company, in this case, Old Republic, needs to be contacted first with the tech’s reportThe home warranty company decides what is covered and what is notOur technicians do not know what is covered or not Every policy holder of home warranty companies is differentWe are unable to make that callOld Republic had been contactedOld Republic is who denied the claim and did not authorize us to make any kind of repairsThis is due to the fact that this is considered an improper installation as well as being pre-existingOld Republic will not authorize any type of repairs due to these reasonsThe technician was on the phone, but with ***, the owner of Absolute, discussing this diagnosis, not with his fatherAs far as the service fee goes, that is a deductible to be paid by the policy holderThis fee is required by Old Republic to be paid while the technician is on site
On July 11th, 2015, our technician went to the claimant’s propertyHe was there for quite some time All of the techs are required to thoroughly diagnose any failuresThe findings were that there was black iron gas pipe to the nipple that connects with the tub spoutThis type of pipe should only be used for gasEspecially not to be used for a water lineThe water line should have been galvanizedNo, the tech did not have the part at the timeThis isn’t a standard part they keep on their vehiclesAlso being a Saturday, the supply houses are closedAnd before the tech can make any type of repairs, the home warranty company, in this case, Old Republic, needs to be contacted first with the tech’s reportThe home warranty company decides what is covered and what is notOur technicians do not know what is covered or not Every policy holder of home warranty companies is differentWe are unable to make that callOld Republic had been contactedOld Republic is who denied the claim and did not authorize us to make any kind of repairsThis is due to the fact that this is considered an improper installation as well as being pre-existingOld Republic will not authorize any type of repairs due to these reasonsThe technician was on the phone, but with ***, the owner of Absolute, discussing this diagnosis, not with his fatherAs far as the service fee goes, that is a deductible to be paid by the policy holderThis fee is required by Old Republic to be paid while the technician is on site