Absolute Paint & Pressure Cleaning--Niko Poulas

My balance due for the utility? use has been paid to zero every month.? Mounting late fees due to confusion about paperless billing - which I never signed up for - are unjustified.? I do not feel I owe late fees when my bill has always been paid in full upon receipt of the paper bill I have contracted to pay.Sincerely yours, [redacted]

On 5/21/15, the resident logged on to website and they must have signed up for paperless billing, the note states it was entered -by residentOn 7/10/15, one of our resident responded to the residents concern and opted the resident out of paperless billingOn 5/22/15, the resident called and asked for her late fee to be waived and it was as a one time courtesyOur late fee policy was explained to her and she was told we were not authorized to waive any in the futureHer payment due on 5/5/was received on 5/7/which is the one that was waived.? Her payment for July was received on 7/17/15, due on 7/5/She paid less the late fee, therefore leaving a balance of $Her payment for Aug was received on 7/27/15, however she again did not pay the prior late fee, therefore a balance remained on the account which results in another late feeOn 8/20/15, she was explained the late policy again and still refused to pay the prior late fees and was informed that her late fees will continue to? incur until she brings her account currentAll payments are applied to the oldest charge first, so the balance remaining on her account is utilityAgain, she sent her payment for Sept less the $late fees now on her account and on 9/9, another late fee was appliedThis happened again in Oct and Nov and now again for Dec because she refused to pay the first late fee that she incurred by paying her bill on July 17th versus the 5th.We are contracted by the property where the resident lives and the late fee policy has been explained to the resident multiple timesUnfortunately, she refuses to pay the fee that was incurred due to paying late in JulyTo date, she has incurred $in late fees and we are not authorized to waived more than one, which has been explained as wellThank you!? ?

As said before, we are not 'authorized' to waive further late feesWe offer one as a courtesy to all customers regardless of the reason why they are late per accountThe late fees and money due for utilities are retained by the propertyOur company is a 3rd party billing company that collects the utility reimbursement by the residents for the owners of the propertyIf late fees are incurred, it is up to the property management to waive or refundThe customer has been explained this process and to our knowledge has not contacted the managementThe property management has the final say for waiving late feesAttached is the screen shot from the website showing the resident opted into paperless billingThank you

On 5/21/15, the resident logged on to website and they must have signed up for paperless billing, the note states it was entered -by residentOn 7/10/15, one of our resident responded to the residents concern and opted the resident out of paperless billingOn 5/22/15, the resident called and asked
for her late fee to be waived and it was as a one time courtesyOur late fee policy was explained to her and she was told we were not authorized to waive any in the futureHer payment due on 5/5/was received on 5/7/which is the one that was waived. Her payment for July was received on 7/17/15, due on 7/5/She paid less the late fee, therefore leaving a balance of $Her payment for Aug was received on 7/27/15, however she again did not pay the prior late fee, therefore a balance remained on the account which results in another late feeOn 8/20/15, she was explained the late policy again and still refused to pay the prior late fees and was informed that her late fees will continue to incur until she brings her account currentAll payments are applied to the oldest charge first, so the balance remaining on her account is utilityAgain, she sent her payment for Sept less the $late fees now on her account and on 9/9, another late fee was appliedThis happened again in Oct and Nov and now again for Dec because she refused to pay the first late fee that she incurred by paying her bill on July 17th versus the 5th.We are contracted by the property where the resident lives and the late fee policy has been explained to the resident multiple timesUnfortunately, she refuses to pay the fee that was incurred due to paying late in JulyTo date, she has incurred $in late fees and we are not authorized to waived more than one, which has been explained as wellThank you!

My balance due for the utility use has been paid to zero every month. Mounting late fees due to confusion about paperless billing - which I never signed up for - are unjustified. I do not feel I owe late fees when my bill has always been paid in full upon receipt of the paper bill I have contracted to pay.Sincerely yours,*** ***