Absolute Plumbing-Heating & A/C

At Absolute Plumbing we appreciate all customers feedback whether good or badOur customer satisfaction is the main priority, However there are certain customers that no matter what you do are never satisfied with the outcome [redacted] was informed at the time of service what the cost of service and material would be at which time she agreed (proof of payment)We informed [redacted] of what was being done however it was possible that the system still might not work properlyIf the parts installed did not work it was quite possibly she would need a new compressor which would be extremely costly to herI take offense to [redacted] calling my company scam artistsI don't know if she realizes this but she now has committed a legal situation because this is considered slander in the legal communityI don't understand her hostility especially when we answered every call she made to our company.The last call on Saturday July 18, I informed [redacted] we would not be able to get out to her until Monday [redacted] lives in a gated community and the only way to gain access is if the homeowner calls the gate to allow accessOn Monday morning as promised Absolute Plumbing sent out a technician and he was granted access to go through the gateAlthough he made it through the gate she refused to allow him access to the equipmentTherefore he was unable to do any warranty workWith all the recent work done to her equipment and it still did not work the only conclusion would be that she needed a new compressorTherefore it would be no problem for another company to come out and diagnose it immediately, We have tried to resolve this issue in a professional mannerThat cannot be said for [redacted] , she has committed several offenses such as theft of services by stopping payment on her last check, fraud by not allowing our technician access to her home, and slanderI feel there is no solution possibleSincerely,Absolute Plumbing & Heating

To Whom it May Concern,May 15, 2015: Received call from customer stating, "air conditioner stays constantly running and does not shut off."Problem: It was determined that the thermastat was defective.Solution: New thermastat was put in to replace defective oneProblem resolved, ac
unit was no longer continuously runnung.Cost: Hourly rate of $95/hourly rate + $(thermastat) = $155Paid in fullJuly 9,Received call from customer stating, “outdoor a/c not running at all.”Problem:It was determined that no power was going to the outside unit and that the servicedisconnect was meltedService disconnect part unavailable until the following morning therefore unit serviced and wired to run temperaily through the night until morning when part available and return for placement would occur.Solution: Service disconnect replacement in morning.Cost: Hourly rate of $for the hour.Paid in fullJuly 10, Returned to customer home to install service disconnect and to additionally install seats springs and washers to master bath faucet at customers requestPower restored to outside a/c unit.Cost: Hourly rate of $95/hr + $(disconnect) - $Half hour at $+ $(additional parts) $Total charges for this visit= $Paid in fullJuly 15, Received call from customer stating, "a/c unit is not working.”Problem: It was discussed with the customer that the problem could be a faulty compressor or less likely faulty breakerThe customer was given the option of replacing the compressor or trying to replace the less costly breaker firstThe customer chose to go with replacing the breaker first and to see what happens.Solution: Customer purchased own breaker and we installed for himDiscussed with customer that if unit loses power again then it isn't the breaker tripping the compressor, it will confirm that it is indeed the compressor tripping the breaker and therefore faultyIt was also explained to customer that it could take days before we would know for sure whether it was the breaker or compressor as it could take that long before it goes out againPt understood and was in agreement to proceed.Cost: Hourly charge of $95Customer stopped payment on checkJuly Received call from customer stating, “a/c has gone out.” This was a Saturday evening and company was now on emergency service hourly ratesCustomer was advised of this and that the compressor is not a stock item, it is a special order partIt was agreed then that our company would return Monday July first thing on that morning to confirm compressor failure and to discuss prices on equipment needed to change out the compressorCustomer was also informed that no charge would be incurred on this visit to confirm compressor failure and price quotes.July Arrived at customers gated community as agreed, customer called the gate to allow entry just as prior visitsHowever upon arrival to customer home: Customer verbally attacked my technican stating, “you can go *** yourselves” “tell willie he can go *** himself’ “I will make sure you guys never do work in here again” “you guys don't know what you are doing." etcTechnician called me and told me what was happening.I placed two calls to customer to discuss situation and inquire about their concerns* Both times I was hung up on and not been allowed to talk.Customers problem was unresolved at customers choice and of no fault of my company as we were denied entry to complete the workAll of the work we billed for was discussed, agteed to, and completedNo credit or refund will be issued, In fact, the check the customer stopped payment on was a breach of contract on the customers end and legal consequences can be pursued and are currently being considered.Sincerely,William S

At Absolute Plumbing we appreciate all customers feedback whether good or badOur customer satisfaction is the main priority, However there are certain customers that no matter what you do are never satisfied with the outcome.*** *** was informed at the time of service what the cost of service and material would be at which time she agreed (proof of payment)We informed *** *** of what was being done however it was possible that the system still might not work properlyIf the parts installed did not work it was quite possibly she would need a new compressor which would be extremely costly to her.I take offense to *** *** calling my company scam artistsI don't know if she realizes this but she now has committed a legal situation because this is considered slander in the legal communityI don't understand her hostility especially when we answered every call she made to our company.The last call on Saturday July 18, I informed *** *** we would not be able to get out to her until Monday*** *** lives in a gated community and the only way to gain access is if the homeowner calls the gate to allow accessOn Monday morning as promised Absolute Plumbing sent out a technician and he was granted access to go through the gateAlthough he made it through the gate she refused to allow him access to the equipmentTherefore he was unable to do any warranty work.With all the recent work done to her equipment and it still did not work the only conclusion would be that she needed a new compressorTherefore it would be no problem for another company to come out and diagnose it immediately,We have tried to resolve this issue in a professional mannerThat cannot be said for *** ***, she has committed several offenses such as theft of services by stopping payment on her last check, fraud by not allowing our technician access to her home, and slander.I feel there is no solution possible.Sincerely,Absolute Plumbing & Heating

From: *** ** *** Date: Thu, Sep 10, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** I do not accept the answers that he is giving to the Revdex.comWhen you are in business you are supposed to carry the parts in your truckHe has threatened me that he will take this to his attorneyI really hope he does and I will pursue it into a court of lawAbsolute Plumbing ripped us offHe claimed that the relay was cookedHe never showed it to me or my husband and charged for that visit $The next day he returned and charged againYes, he did repair a dripping faucet in the bathroom and the total for that day was $According to the bill $of that was applied for the faucetThe $was for the so called relay switchI have two statements from different companies that all along it was the compressorAbsolute was just milking this alongThe last visit was that it was the circuit breakerMy husband went to True Value and purchased another one since Absolute did not carry this on their truck eitherPlease note that he comes with is a large box truck, similar to a furniture truckHe did not have this part eitherThe new circuit breaker was installedThey know sooner left and the A/C went into the constant shut down modeI should add also that because of his lack of training to fix A/C’s my husband and myself have COPD and was constantly using inhalers because the house was so hot and humidIf they knew what they were doing the first time I would never have had them out here timesThe other lie is that I called them in that MondayThey were here that Friday about the circuit breakerI called him on Saturday and he refused to come outHe told me to call him on Monday at 8:in the morningThe only way he entered *** *** Estates was because the pass was still active from the week beforeI did not call him MondayBy Saturday I wanted nothing further to do with this company that didn’t know a thing about A/C.I would like to state that the only truth he is telling is that I did lose it and curseI wanted them out of my homeI had enough of them. I had a new A/C system installed and the old circuit breaker was put back inThere was never anything wrong with the original oneThey call themselves repair persons. I am asking for a refund of the monies I gave to themI will not drop this matterThey took advantage of two elderly people and how they are in business is a mystery to meI would not recommend them to put a nail in the wall. I will gladly submit the papers from the other companies I called and the cancelled check.Kind Regards,*** ***

At Absolute Plumbing we appreciate all customers feedback whether good or bad. Our customer satisfaction is the main priority, However there are certain customers that no matter what you do are never satisfied with the outcome.
[redacted] was informed at the time of service what the cost of service and material would be at which time she agreed (proof of payment). We informed [redacted] of what was being done however it was possible that the system still might not work properly. If the parts installed did not work it was quite possibly she would need a new compressor which would be extremely costly to her.
I take offense to [redacted] calling my company scam artists. I don't know if she realizes this but she now has committed a legal situation because this is considered slander in the legal community. I don't understand her hostility especially when we answered every call she made to our company.The last call on Saturday July 18, 2015 I informed [redacted] we would not be able to get out to her until Monday. [redacted] lives in a gated community and the only way to gain access is if the homeowner calls the gate to allow access. On Monday morning as promised Absolute Plumbing sent out a technician and he was granted access to go through the gate. Although he made it through the gate she refused to allow him access to the equipment. Therefore he was unable to do any warranty work.
With all the recent work done to her equipment and it still did not work the only conclusion would be that she needed a new compressor. Therefore it would be no problem for another company to come out and diagnose it immediately,
We have tried to resolve this issue in a professional manner. That cannot be said for [redacted], she has committed several offenses such as theft of services by stopping payment on her last check, fraud by not allowing our technician access to her home, and slander.
I feel there is no solution possible.
Sincerely,Absolute Plumbing & Heating

From: [redacted] <[redacted].net>Date: Thu, Sep 10, 2015 at 11:32 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
I do not accept the answers that he is giving to the Revdex.com. When you are in business you are supposed to carry the parts in your truck. He has threatened me that he will take this to his attorney. I really hope he does and I will pursue it into a court of law. Absolute Plumbing ripped us off. He claimed that the relay was cooked. He never showed it to me or my husband and charged for that visit $95.00. The next day he returned and charged again. Yes, he did repair a dripping faucet in the bathroom and the total for that day was $240.00. According to the bill $40.00 of that was applied for the faucet. The $200.00 was for the so called relay switch. I have two statements from 2 different companies that all along it was the compressor. Absolute was just milking this along. The last visit was that it was the circuit breaker. My husband went to True Value and purchased another one since Absolute did not carry this on their truck either. Please note that he comes with is a large box truck, similar to a furniture truck. He did not have this part either. The new circuit breaker was installed. They know sooner left and the A/C went into the constant shut down mode. I should add also that because of his lack of training to fix A/C’s my husband and myself have COPD and was constantly using inhalers because the house was so hot and humid. If they knew what they were doing the first time I would never have had them out here 4 times. The other lie is that I called them in that Monday. They were here that Friday about the circuit breaker. I called him on Saturday and he refused to come out. He told me to call him on Monday at 8:00 in the morning. The only way he entered [redacted] Estates was because the pass was still active from the week before. I did not call him Monday. By Saturday I wanted nothing further to do with this company that didn’t know a thing about A/C.I would like to state that the only truth he is telling is that I did lose it and curse. I wanted them out of my home. I had enough of them. 
I had a new A/C system installed and the old circuit breaker was put back in. There was never anything wrong with the original one. They call themselves repair persons. 
I am asking for a refund of the monies I gave to them. I will not drop this matter. They took advantage of two elderly people and how they are in business is a mystery to me. I would not recommend them to put a nail in the wall. 
I will gladly submit the papers from the other companies I called and the cancelled check.
Kind Regards,
[redacted]

To Whom it May Concern,May 15, 2015: Received call from customer stating, "air conditioner stays constantly running and does not shut off."Problem: It was determined that the thermastat was defective.Solution: New thermastat was put in to replace defective...

one. Problem resolved, ac unit was no longer continuously runnung.Cost: Hourly rate of $95/hourly rate + $60 (thermastat) = $155Paid in fullJuly 9,2015 Received call from customer stating, “outdoor a/c not running at all.”Problem:It was determined that no power was going to the outside unit and that the servicedisconnect was melted. Service disconnect part unavailable until the following morning therefore unit serviced and wired to run temperaily through the night until morning when part available and return for placement would occur.Solution: Service disconnect replacement in morning.Cost: Hourly rate of $95 for the hour.
Paid in full
July 10, 2015  Returned to customer home to install service disconnect and to additionally install seats springs and washers to master bath faucet at customers request. Power restored to outside a/c unit.
Cost:  Hourly rate of $95/hr + $60 (disconnect) - $155 . Half hour at $45 + $40 (additional parts) $85 Total charges for this visit= $240
Paid in fullJuly 15, 2015  Received call from customer stating, "a/c unit is not working.”
Problem: It was discussed with the customer that the problem could be a faulty compressor or less likely faulty breaker. The customer was given the option of replacing the compressor or trying to replace the less costly breaker first. The customer chose to go with replacing the breaker first and to see what happens.Solution:  Customer purchased own breaker and we installed for him. Discussed with customer that if unit loses power again then it isn't the breaker tripping the compressor, it will confirm that it is indeed the compressor tripping the breaker and therefore faulty. It was also explained to customer that it could take days before we would know for sure whether it was the breaker or compressor as it could take that long before it goes out again. Pt understood and was in agreement to proceed.
Cost: Hourly charge of $95Customer stopped payment on checkJuly 18 Received call from customer stating, “a/c has gone out.” This was a Saturday evening and company was now on emergency service hourly rates. Customer was advised of this and that the compressor is not a stock item, it is a special order part. It was agreed then that our company would return Monday July 20 first thing on that morning to confirm compressor failure and to discuss prices on equipment needed to change out the compressor. Customer was also informed that no charge would be incurred on this visit to confirm compressor failure and price quotes.
July 20 Arrived at customers gated community as agreed, customer called the gate to allow entry just as prior visits. However upon arrival to customer home: Customer verbally attacked my technican stating, “you can go [redacted] yourselves” “tell willie he can go [redacted] himself’ “I will make sure you guys never do work in here again” “you guys don't know what you are doing." etc. Technician called me and told me what was happening.I placed two calls to customer to discuss situation and inquire about their concerns* Both times I was hung up on and not been allowed to talk.
Customers problem was unresolved at customers choice and of no fault of my company as we were denied entry to complete the work. All of the work we billed for was discussed, agteed to, and completed. No credit or refund will be issued, In fact, the check the customer stopped payment on was a breach of contract on the customers end and legal consequences can be pursued and are currently being considered.Sincerely,William S