Absolute Plumbing & Mechanical Inc

This is the response for *** ***; I'm sorry customer had a problem with us .We
use quality faucets (*** ) We gave customer our price up front before the job was started which she was fine at that point and told us to do the job . Before job was finished .Technician was at his truck getting fittings when customer cut on faucet which got water in ceilingWe were able to clean upTwo days later customer called us and told us she had talked to her sister who said we charged too muchI explained the break down to show her that it was a good priceand that most of the time we have better prices than our competitors

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10542793, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I do not accept their argumentThey are not taking their customer seriouslyI don't even have a sisterI just wish Absolute Plumbing would stop taking advantage of peopleI was overcharged and I want my money back (On the phone they say one thing and when they come to your house they say another thing), it is like putting you in a trapIf the job was not done, why did they turned the water back on? They can not even check their work to see if it is right they just wanted to get the money and run, they can not even take their shoes off when they enter people's homeI do not recommend anybody to give their credit card information to them because they will cash this money doesn't matter how. I will stick to my first complaint, please see bellow:I telephoned Absolute Plumbing on Jan 6, about a leaky upstairs showerI was told the visit would cost $plus $an hour for laborTheir Webpage says FREE ESTIMATEThe plumbers ***/*** show up checked the problem told me they charge FLAT RATE and wanted $+ I'll get 10% *** *** discountThey told me they will use *** parts to fix the showerThey used the cheapest *** parts, which cost $at ***After hours singing and having a good time, they told me they're done, one went out and turned the water back on and the other went to car for the invoiceThey didn't test the repairI went upstairs turned the water on and water came running out through the carpet and down the stairsThey made a huge messThey came back in to get paid, saw the water and tried to repair it and didn't apologizeThey wanted their money and leftThe next day I called the owner *** to tell about my bad experienceHe didn't care, didn't apologize either told me he has lawyers and agree to pay me $by check after I leave message in his cell saying I'll not put him in troubleI didn't do the deal because I felt threaten and bullying by himI closed the hole they made in the wall to fix the showerI had to reopen it after weeks because it started leaking againAnother plumbing company came back to check on it.Desired Outcome/SettlementDesired Settlement: RefundDesired Settlement: I was over chargedI agree to pay $for parts + hours labor $+ $visitI want a refund of $+ $36,30(10% Angie's List Disc.)Total refund of $238.30, plus I also want an Inspector visit (paid by Absolute Plumbing) to check on the damage they causedI hope never see anybody from this company again.Complaint DetailsNature of Complaint:Advertising IssuesDate Problem Occured:1/21/12:00:AMDate(s) Complained:1/22/12:00:AMPurchase Date:1/21/12:00:AMSalesperson:Not ProvidedComplaint Details (cont.)Product/Service:Plumbing repairModel #:Not ProvidedAccount #:Not ProvidedOrder #:Not ProvidedPurchase Price:565.0000Payment:In Full Credit CardDisputed Amount:238.2000Thanks,***

*** *** called us on 9/14/to see if we could send someone out to his house right away that he had water coming from his ceilingSo we worked him in the scheduleWhen our plumber arrived at his house they searched for the source of leakWhat they found was multiple leaks from toilets,
and showerWe informed customer of problems and what it would take to repairCustomer wanted to call his insurance coto see what they would pay for then he said he would call us back to do repairMr *** knew that this was no estimate and that we had to troubleshoot to find problems and when he didn't call us back, we billed him for what we had done

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10542793, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I do not accept their argument. They are not taking their customer seriously. I don't even have a sister. I just wish Absolute Plumbing would stop taking advantage of people. I was overcharged and I want my money back (On the phone they say one thing and when they come to your house they say another thing), it is like putting you in a trap. If the job was not done, why did they turned the water back on? They can not even check their work to see if it is right they just wanted to get the money and run, they can not even take their shoes off when they enter people's home. I do not recommend anybody to give their credit card information to them because they will cash this money doesn't matter how. I will stick to my first complaint, please see bellow:I telephoned Absolute Plumbing on Jan 6, 2015 about a leaky upstairs shower. I was told the visit would cost $45 plus $109 an hour for labor. Their Webpage says FREE ESTIMATE. The plumbers [redacted]/[redacted] show up checked the problem told me they charge FLAT RATE and wanted $565 + I'll get 10% [redacted] discount. They told me they will use [redacted] parts to fix the shower. They used the cheapest [redacted] parts, which cost $86 at [redacted]. After 2 hours singing and having a good time, they told me they're done, one went out and turned the water back on and the other went to car for the invoice. They didn't test the repair. I went upstairs turned the water on and water came running out through the carpet and down the stairs. They made a huge mess. They came back in to get paid, saw the water and tried to repair it and didn't apologize. They wanted their money and left. The next day I called the owner [redacted] to tell about my bad experience. He didn't care, didn't apologize either told me he has lawyers and agree to pay me $150 by check after I leave message in his cell saying I'll not put him in trouble. I didn't do the deal because I felt threaten and bullying by him. I closed the hole they made in the wall to fix the shower. I had to reopen it after 2 weeks because it started leaking again. Another plumbing company came back to check on it.Desired Outcome/SettlementDesired Settlement: RefundDesired Settlement: I was over charged. I agree to pay $100 for parts + 2 hours labor $218 + $45 visit. I want a refund of $202 + $36,30(10% Angie's List Disc.). Total refund of $238.30, plus I also want an Inspector visit (paid by Absolute Plumbing) to check on the damage they caused. I hope never see anybody from this company again.Complaint DetailsNature of Complaint:Advertising IssuesDate Problem Occured:1/21/2015 12:00:00 AMDate(s) Complained:1/22/2015 12:00:00 AMPurchase Date:1/21/2015 12:00:00 AMSalesperson:Not ProvidedComplaint Details (cont.)Product/Service:Plumbing repairModel #:Not ProvidedAccount #:Not ProvidedOrder #:Not ProvidedPurchase Price:565.0000Payment:In Full Credit CardDisputed Amount:238.2000Thanks,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They charged me for 2 hrs labor rather than the less than one hour they actually worked.... I don't feel like I should have to pay for the company to go get basic supplies to do the job.   Either way Absolute plumbing never informs the customer upfront, I would have found someone else to do the work... I feel like I should inform all my friends on social media of this companies practices maybe even the local  news would be interested.....  Thank you

I spoke with [redacted] from the company and he stated that the company charges $45 for a service fee with all customers unless the customer has coupon and shows the business it during the service process. The $45 service fee covers the truck. The $109 charge was for the hour the company was at the...

consumer's home. They do have coupons for consumers to use on their website for the next service.

This is the response for [redacted]; I'm sorry customer had a problem with us .We  use quality faucets ([redacted] ) We gave customer our price up front before the job was started which she was fine at that point and told us to do the job . Before job was finished .Technician was...

at his truck getting fittings when  customer cut on faucet  which got water in ceiling. We were able to clean up. Two days later customer called us and told us she had talked to her sister who said we charged too much. I explained the break down to show her that it was a good price. and that most of the time we have better prices than our competitors.

I am very impressed with Absolute Plumbing and their customer service, knowledge and prompt response. Jerry C[redacted] called me right back on a Saturday after waiting 4 days for a call back from another company (company assigned from home warranty company) He came out within half an hour and repaired the leaky pipe that day (allowing us to turn water back on) and then followed up on Monday to complete the job to ensure we had no leaks and were not inconvenienced further. They were polite, thorough and cleaned up when done. I highly recommend them to any one and could not have been more pleased!! Thanks Jerry!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Review: I telephoned Absolute Plumbing on Jan 6, 2015 about a leaky upstairs shower. I was told the visit would cost $45 plus $109 an hour for labor. Their Webpage says FREE ESTIMATE.

The plumbers [redacted] show up checked the problem told me they charge FLAT RATE and wanted $565 + I'll get 10% [redacted] discount. They told me they will use [redacted] parts to fix the shower. They used the cheapest [redacted] parts, which cost $86 at [redacted].

After 2 hours singing and having a good time, they told me they're done, one went out and turned the water back on and the other went to car for the invoice. They didn't test the repair. I went upstairs turned the water on and water came running out through the carpet and down the stairs. They made a huge mess. They came back in to get paid, saw the water and tried to repair it and didn't apologize. They wanted their money and left.

The next day I called the owner [redacted] to tell about my bad experience. He didn't care, didn't apologize either told me he has lawyers and agree to pay me $150 by check after I leave message in his cell saying I'll not put him in trouble. I didn't do the deal because I felt threaten and bullying by him. I closed the hole they made in the wall to fix the shower. I had to reopen it after 2 weeks because it started leaking again. Another plumbing company came back to check on it.Desired Settlement: Desired Settlement: I was over charged.

I agree to pay $100 for parts + 2 hours labor $218 + $45 visit.

I want a refund of $202 + $36,30(10% Angie's List Disc.). Total refund of $238.30, plus I also want an Inspector visit (paid by Absolute Plumbing) to check on the damage they caused. I hope never see anybody from this company again.

Business

Response:

This is the response for [redacted]; I'm sorry customer had a problem with us .We use quality faucets ([redacted] ) We gave customer our price up front before the job was started which she was fine at that point and told us to do the job . Before job was finished .Technician was at his truck getting fittings when customer cut on faucet which got water in ceiling. We were able to clean up. Two days later customer called us and told us she had talked to her sister who said we charged too much. I explained the break down to show her that it was a good price. and that most of the time we have better prices than our competitors.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID 10542793, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not accept their argument. They are not taking their customer seriously. I don't even have a sister. I just wish Absolute Plumbing would stop taking advantage of people. I was overcharged and I want my money back (On the phone they say one thing and when they come to your house they say another thing), it is like putting you in a trap. If the job was not done, why did they turned the water back on? They can not even check their work to see if it is right they just wanted to get the money and run, they can not even take their shoes off when they enter people's home. I do not recommend anybody to give their credit card information to them because they will cash this money doesn't matter how. I will stick to my first complaint, please see bellow:I telephoned Absolute Plumbing on Jan 6, 2015 about a leaky upstairs shower. I was told the visit would cost $45 plus $109 an hour for labor. Their Webpage says FREE ESTIMATE. The plumbers [redacted] show up checked the problem told me they charge FLAT RATE and wanted $565 + I'll get 10% [redacted] discount. They told me they will use [redacted] parts to fix the shower. They used the cheapest [redacted] parts, which cost $86 at [redacted]. After 2 hours singing and having a good time, they told me they're done, one went out and turned the water back on and the other went to car for the invoice. They didn't test the repair. I went upstairs turned the water on and water came running out through the carpet and down the stairs. They made a huge mess. They came back in to get paid, saw the water and tried to repair it and didn't apologize. They wanted their money and left. The next day I called the owner [redacted] to tell about my bad experience. He didn't care, didn't apologize either told me he has lawyers and agree to pay me $150 by check after I leave message in his cell saying I'll not put him in trouble. I didn't do the deal because I felt threaten and bullying by him. I closed the hole they made in the wall to fix the shower. I had to reopen it after 2 weeks because it started leaking again. Another plumbing company came back to check on it.Desired Outcome/SettlementDesired Settlement: RefundDesired Settlement: I was over charged. I agree to pay $100 for parts + 2 hours labor $218 + $45 visit. I want a refund of $202 + $36,30(10% Angie's List Disc.). Total refund of $238.30, plus I also want an Inspector visit (paid by Absolute Plumbing) to check on the damage they caused. I hope never see anybody from this company again.Complaint DetailsNature of Review:Advertising IssuesDate Problem Occured:1/21/2015 12:00:00 AMDate(s) Complained:1/22/2015 12:00:00 AMPurchase Date:1/21/2015 12:00:00 AMSalesperson:Not ProvidedComplaint Details (cont.)Product/Service:Plumbing repairModel #:Not ProvidedAccount #:Not ProvidedOrder #:Not ProvidedPurchase Price:565.0000Payment:In Full Credit CardDisputed Amount:238.2000Thanks,[redacted]

I had a water leak in the backyard making it marshy. Reached out through the answering service on Saturday. [redacted] called back promptly, came to service. Pleasant demeanor, quickly got to work. Identified the backyard water leak to be a leaky irrigation system and referred that to a irrigation company. He also fixed couple of toilets by replacing the flappers. Charge - $ 224.5. Kind of steep but weekend service generally costs higher.

Review: I called the plumbing about one leaking water supply valves to washer.... The lady on the phone never mentioned a $45 service fee... Then they show up and tell me both need to be replaced and I agreed and then they said they needed to pick the valves up because they didn't have them in the truck.... I asked how much to repair... they replied parts and labor, it shouldn't take long. it was a very basic and routine job. I had an appointment but left the wife in charge of paying when They finished. The plumbers tell her it's $324 dollars they charged me $61 dollars for two $8 valves and then charged me for two hours labor at $109 an hour, plus a $45 service fee. They only took one hour of actual work to repair the valves. The company charged the other hour as drive time to pick up the parts.. This was never communicated to me, also I was unaware of a $45 service fee. I never would have agreed to these terms if I was aware. Once I complained they reduced my bill to $269. I was till over charged by approximately $100..Desired Settlement: I was over charged by approximately $154.00. I want a refund of $100 due to the price reduction.

Business

Response:

I spoke with [redacted] from the company and he stated that the company charges $45 for a service fee with all customers unless the customer has coupon and shows the business it during the service process. The $45 service fee covers the truck. The $109 charge was for the hour the company was at the consumer's home. They do have coupons for consumers to use on their website for the next service.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

They charged me for 2 hrs labor rather than the less than one hour they actually worked.... I don't feel like I should have to pay for the company to go get basic supplies to do the job. Either way Absolute plumbing never informs the customer upfront, I would have found someone else to do the work... I feel like I should inform all my friends on social media of this companies practices maybe even the local news would be interested..... Thank you

Very good experience. Punctual and timely. Quickly identified and repaired the leak

I am very impressed with Absolute Plumbing and their customer service, knowledge and prompt response. Jerry C[redacted] called me right back on a Saturday after waiting 4 days for a call back from another company (company assigned from home warranty company) He came out within half an hour and repaired the leaky pipe that day (allowing us to turn water back on) and then followed up on Monday to complete the job to ensure we had no leaks and were not inconvenienced further. They were polite, thorough and cleaned up when done. I highly recommend them to any one and could not have been more pleased!! Thanks Jerry!