Absolute Plus Marble & Granite

Review: Quartzite countertop installed incorrectly. Was told that one portion could not be repaired because it had already been installed. The piece to the left of the stove is longer than the piece to the right of the stove. The stove cut out was incorrect and had to be recut. The front of the opening was 29 3/4 and the back was 30 1/4. The stove did not fit in the space and the company charged me 200 to repair their mistake of improper templating. The manager was so rude and said, "we wont come out for free". I recognize they come from staten island but this was something was 100% their fault and I should not have had to pay for it. And not fxing the other problem is a huge issue that they flatly denied.Desired Settlement: Should be refunded for the 200.00.

Repair the discrepancy in the depth of the pieces. If it can not be repaired a solution should be discussed.

Business

Response:

We would like to address the matter at hand. We made a custom countertop as requested to fit the customer’s overlip stove, which was on site at the time of template and installation. After installing the customer’s countertop our technicians put the stove in to make sure it fit as well. At this time the customer signed off on the installation and was very pleased with it. Measurements are custom to all homeowners’ appliances since all appliances differ in specifications. This is why we make a template and ask that all appliances be on site. We had to charge a service fee of $200 since this was not our mistake since the customer changed out the stove for a different model. We sent two technicians to adjust the opening to fit the new stove as soon as we could. This fee covered the cost of technicians, trip and labor. We went to the homeowners home to access this complaint. We tried to explain the issue to the customer and still the homeowner was unhappy with the service process. The only way to resolve this issue was to refund our customer the service charge fee of $200.00, which we did. Thank you,The Absolute Plus Corp Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The complaint was twofold. The first was the complaint regarding the width of the opening for the stove. When cut incorrectly, I was still charged 200.00 for technicians to come out to repair. This matter was resolved and the 200.00 was refunded. The second aspect of the complaint has not been resolved. The depth of the countertop on the right of the stove is not the same as the depth of the countertop on the left of the stove. (see pictures in following email) The technician stated that the depth is based on the depth of the overhang. The depth of the overhang is different on the left than it is on the right. I received a follow up phone call from the company who chose not to address this matter. The countertop was templated incorrectly. After measuring, there is another overhang that is more than 1/2 inch. I am not complaining about any of the other part of the countertop only the one surrounding the stove because it is so obvious.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI have not heard about this appointment until I received this message. I am available for part of the day. What time would you like to send a technician?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good afternoon,Our technicians will be coming this Monday, April [redacted] between 4:00 - 7:00 pm. They will assess the overhang issue and fix it if needed.