Absolute Precision Plumbing & Heating

Initial Business Response / [redacted] (1000, 11, 2017/08/23) */ First of all, [redacted] came out on a Sunday and dug up all of the broken lines that he could find from the pool installers breaking your sprinkler linesNothing was mentioned previously about your vacuum breaker or 1" copper feed to the system coming from the houseHe picked up the materials to repair the broken lines and did soHe billed you for the hr.s of labor that he was there @ [redacted] per hrMy standard rate M-F is [redacted] per hr.Overtime is actually [redacted] per hr.I saved you [redacted] just because he did have a little trouble trying to repair the copperI had recently hurt my back and could not physically dig up all of your broken linesYou are making it sound like for days,I promised to come back and didntI explained to you that I spent of those days in bed, other than seeing the Dr.I felt bad but there was nothing that I could do about it.And then I did tell you that I'd do my best to be there FridayWe'd had plenty of rain, so I know that your grass wasn't dying, but when you called me Sat.texted me Satand said "I suppose you're not coming again" I assured you that we were finishing up a job in Lakes Of Four Seasons, and heading your wayYou told me not to bother, that you would take other meansAnd yes you haveYou've bad mouthed me on GoogleYou say that you paid up front for an incomplete job, and that is not the caseI try very hard to please my customers, but I am one manI offered to come and fix your other problem at no charge to you, but you are the one that said Do not botherAnd now three weeks later after trying to make me look bad, you want me to come and fix your problem for youI am sorry, but I really have no desire to even meet youYou sent the beginning text to the Revdex.com, Do me a favor and send them the whole conversation, and let them decideI would be very uncomfortable coming to your house at this point, and must decline your resolution of this matterFind a plumber that will jump through hoops for you sir

Initial Business Response /* (1000, 11, 2017/08/23) */
First of all,[redacted] came out on a Sunday and dug up all of the broken lines that he could find from the pool installers breaking your sprinkler lines. Nothing was mentioned previously about your vacuum breaker or 1" copper feed to the system...

coming from the house. He picked up the materials to repair the broken lines and did so. He billed you for the 4 hr.s of labor that he was there @ [redacted] per hr. My standard rate M-F is [redacted] per hr.Overtime is actually [redacted] per hr.I saved you [redacted] just because he did have a little trouble trying to repair the copper. I had recently hurt my back and could not physically dig up all of your broken lines. You are making it sound like for 6 days,I promised to come back and didnt. I explained to you that I spent 3 of those 6 days in bed, other than seeing the Dr.I felt bad but there was nothing that I could do about it.And then I did tell you that I'd do my best to be there Friday. We'd had plenty of rain, so I know that your grass wasn't dying, but when you called me Sat.texted me Sat. and said "I suppose you're not coming again" I assured you that we were finishing up a job in Lakes Of Four Seasons, and heading your way. You told me not to bother, that you would take other means. And yes you have. You've bad mouthed me on Google. You say that you paid up front for an incomplete job, and that is not the case. I try very hard to please my customers, but I am one man. I offered to come and fix your other problem at no charge to you, but you are the one that said Do not bother. And now three weeks later after trying to make me look bad, you want me to come and fix your problem for you. I am sorry, but I really have no desire to even meet you. You sent the beginning text to the Revdex.com, Do me a favor and send them the whole conversation, and let them decide. I would be very uncomfortable coming to your house at this point, and must decline your resolution of this matter. Find a plumber that will jump through hoops for you sir.