Our company's service history has a proven track record of providing quality services Considering the fact that, since our inception in 2006, we STILL manage property for our very 1st owner, 2nd owner, 3rd owner and so forth, I believe our history speaks for itself I have written documentation from such owners to attest to the services they have been so pleased with over the last years We manage for many more happy customers as well One incident, in which missing and information has been provided, does not define our company, our services, and who we are We cooperated, advised, and offered to handle all procedures that were necessary Every email and phone call was responded to, and of course I only replied to the owner when the owner requested information That is what a reply is, a response to a stimuli Attached are the actual emails and other documentation related to this incident In regards to the initial walk through and final walk through, all tenants are given a move in move out form, and if they do not return it, the lease states that they are accepting the property in "condition" and as if it is perfect and will be responsible for any damage A reply was given TWICE to the owner explaining this in writing It is standard procedure to do a final walk through after the tenant has turned in the keys, to which I did not have opportunity to complete before the owner picked up the keys and took possession of the property.Prior to this tenant, we placed wonderful tenants in the property that the owner had no complaints about It is ironic that only when something doesn't go as planned or is negative, that is the first thing people want to tell and NEVER do they wish to speak of all the positive things that were done Even with these last tenants, the rent was paid every month, and the owner has been able to pay their mortgage from the time our agreement started We cannot guarantee any performance of a tenant, as stated in our management agreement The reason is because tenants are human They are not perfect (none of us are), and we have no way of knowing or controlling how they will act in any situation This is a risk you take in the rental property businessThese tenants fell behind on the rent in November due to a long hospital illness, and the owners were informed and agreed to work with the tenants Once the owner decided to give notice on December 26, 2014, to vacate the premises (tenants did not break the lease) as of the end of their lease term, only THEN did they stop paying rent They couldn't afford to pay back rent and current rent when they knew they had to pay a deposit and rent on a new place The tenants were very upset and in panic mode The owners were notified and given an option to evict and chose not to do so but to allow them time to find a place to goThe owner has attempted to quote me from an email, and it is a completely statement and has been taken out of context What I actually wrote was the following: "You had two sets of great tenants prior to this and were blessed to make minimal repairs at each turn over" Then it goes on to explain to the owner as to how we would have had to address any damages, had they been found upon our inspection of the home, and it would have turned out exactly the way it did, a judgment being filed We have to give a day notice for the tenant to make the repairs, and if they don't, only THEN can we file an eviction and a judgment to try to collect the funds We also offered to file it for the owners, go to court, or even turn it over to a collection agency The owner decided to handle it herself The tenant offered to make payment arrangements with the owner as well as offered to actually make the repairs to the home and get it back to a rent ready condition and to do the work while her kids were in school during the day and the owner refused The owner got an inflated repair bill that was times the amount it should have been for the repairs I work with contractors daily and even offered for her to get a lesser price for the work that would have been a third of the cost and she refused I was only trying to let her know that she should not have to pay that much The paint job for a sq ft home should not be $5,000, nor should it cost $to replace smoke detectors and that is only examples of the ridiculous quote Some of the items on the list were maintenance items that the owner should pay to be done themselves and were not tenant responsibility Light fixtures were removed but were in the closet on the shelf, wall paper was torn in one spot due to an ADHD child having to stand in the corner, and writing on the wall was done by a young ADHD child and all was AFTER our inspection was done and admitted to by the tenant as well as the other items the tenant admitted to We also had no knowledge of children visiting on the weekends because we do not monitor them 24/ That would be an invasion of privacy.This owner preferred to do his own repairs and when the refrigerator broke and the tenant lost all their groceries, it took him days to get another refrigerator in there and he delivered it himself This was within the first year of the lease If the house was in such a damaged way and pets were present then he would have seen it He was also in there at a later date for another repair and there was no mention of any pets or damage then either In no way am I defending the tenant, but I am making the point that damage can happen in a short period of time as well as the tenants can hide things We are REQUIRED to give a hour notice of intent to enter unless it is an emergency and no one is home That gives a tenant perfect opportunity to clean, hide, get rid of pets and evidence of pets prior to entry.In regards to the desired settlement, a judge has no place advising the owner to ask for the monthly fees to be returned since Absolute Property Services, LLC was not a party in the suit, nor were we there to defend ourselves and present our side of the situation We are paid a percentage of collected rents and when the rent was not paid, neither were we We collected and processed the owner's rent every month and provided monthly and yearly statements per our contract We fulfilled all of our services to this owner and continued to provide services after the contract was terminated to assist the owner with their court proceedings I feel with the attached documentation that this issue should not be posted publicly against Absolute Property Services, LLC
Our company's service history has a proven track record of providing quality services. Considering the fact that, since our inception in 2006, we STILL manage property for our very 1st owner, 2nd owner, 3rd owner and so forth, I believe our history speaks for itself. I have written...
documentation from such owners to attest to the services they have been so pleased with over the last 9 years. We manage for many more happy customers as well. One incident, in which missing and false information has been provided, does not define our company, our services, and who we are. We cooperated, advised, and offered to handle all procedures that were necessary. Every email and phone call was responded to, and of course I only replied to the owner when the owner requested information. That is what a reply is, a response to a stimuli. Attached are the actual emails and other documentation related to this incident. In regards to the initial walk through and final walk through, all tenants are given a move in move out form, and if they do not return it, the lease states that they are accepting the property in "as-is condition" and as if it is perfect and will be responsible for any damage. A reply was given TWICE to the owner explaining this in writing. It is standard procedure to do a final walk through after the tenant has turned in the keys, to which I did not have opportunity to complete before the owner picked up the keys and took possession of the property.Prior to this tenant, we placed 2 wonderful tenants in the property that the owner had no complaints about. It is ironic that only when something doesn't go as planned or is negative, that is the first thing people want to tell and NEVER do they wish to speak of all the positive things that were done. Even with these last tenants, the rent was paid every month, and the owner has been able to pay their mortgage from the time our agreement started. We cannot guarantee any performance of a tenant, as stated in our management agreement. The reason is because tenants are human. They are not perfect (none of us are), and we have no way of knowing or controlling how they will act in any situation. This is a risk you take in the rental property business. These tenants fell behind on the rent in November 2014 due to a long hospital illness, and the owners were informed and agreed to work with the tenants. Once the owner decided to give notice on December 26, 2014, to vacate the premises (tenants did not break the lease) as of the end of their lease term, only THEN did they stop paying rent. They couldn't afford to pay back rent and current rent when they knew they had to pay a deposit and rent on a new place. The tenants were very upset and in panic mode. The owners were notified and given an option to evict and chose not to do so but to allow them time to find a place to go. The owner has attempted to quote me from an email, and it is a completely FALSE statement and has been taken out of context. What I actually wrote was the following: "You had two sets of great tenants prior to this and were blessed to make minimal repairs at each turn over". Then it goes on to explain to the owner as to how we would have had to address any damages, had they been found upon our inspection of the home, and it would have turned out exactly the way it did, a judgment being filed. We have to give a 14 day notice for the tenant to make the repairs, and if they don't, only THEN can we file an eviction and a judgment to try to collect the funds. We also offered to file it for the owners, go to court, or even turn it over to a collection agency. The owner decided to handle it herself. The tenant offered to make payment arrangements with the owner as well as offered to actually make the repairs to the home and get it back to a rent ready condition and to do the work while her kids were in school during the day and the owner refused. The owner got an inflated repair bill that was 3 times the amount it should have been for the repairs. I work with contractors daily and even offered for her to get a lesser price for the work that would have been a third of the cost and she refused. I was only trying to let her know that she should not have to pay that much. The paint job for a 950 sq ft home should not be $5,000, nor should it cost $240 to replace smoke detectors and that is only 2 examples of the ridiculous quote. Some of the items on the list were maintenance items that the owner should pay to be done themselves and were not tenant responsibility. Light fixtures were removed but were in the closet on the shelf, wall paper was torn in one spot due to an ADHD child having to stand in the corner, and writing on the wall was done by a young ADHD child and all was AFTER our inspection was done and admitted to by the tenant as well as the other items the tenant admitted to. We also had no knowledge of children visiting on the weekends because we do not monitor them 24/7. That would be an invasion of privacy.This owner preferred to do his own repairs and when the refrigerator broke and the tenant lost all their groceries, it took him 5 days to get another refrigerator in there and he delivered it himself. This was within the first year of the lease. If the house was in such a damaged way and pets were present then he would have seen it. He was also in there at a later date for another repair and there was no mention of any pets or damage then either. In no way am I defending the tenant, but I am making the point that damage can happen in a short period of time as well as the tenants can hide things. We are REQUIRED to give a 24 hour notice of intent to enter unless it is an emergency and no one is home. That gives a tenant perfect opportunity to clean, hide, get rid of pets and evidence of pets prior to entry.In regards to the desired settlement, a judge has no place advising the owner to ask for the monthly fees to be returned since Absolute Property Services, LLC was not a party in the suit, nor were we there to defend ourselves and present our side of the situation. We are paid a percentage of collected rents and when the rent was not paid, neither were we. We collected and processed the owner's rent every month and provided monthly and yearly statements per our contract. We fulfilled all of our services to this owner and continued to provide services after the contract was terminated to assist the owner with their court proceedings. I feel with the attached documentation that this issue should not be posted publicly against Absolute Property Services, LLC.
Our company's service history has a proven track record of providing quality services Considering the fact that, since our inception in 2006, we STILL manage property for our very 1st owner, 2nd owner, 3rd owner and so forth, I believe our history speaks for itself I have written documentation from such owners to attest to the services they have been so pleased with over the last years We manage for many more happy customers as well One incident, in which missing and information has been provided, does not define our company, our services, and who we are We cooperated, advised, and offered to handle all procedures that were necessary Every email and phone call was responded to, and of course I only replied to the owner when the owner requested information That is what a reply is, a response to a stimuli Attached are the actual emails and other documentation related to this incident In regards to the initial walk through and final walk through, all tenants are given a move in move out form, and if they do not return it, the lease states that they are accepting the property in "condition" and as if it is perfect and will be responsible for any damage A reply was given TWICE to the owner explaining this in writing It is standard procedure to do a final walk through after the tenant has turned in the keys, to which I did not have opportunity to complete before the owner picked up the keys and took possession of the property.Prior to this tenant, we placed wonderful tenants in the property that the owner had no complaints about It is ironic that only when something doesn't go as planned or is negative, that is the first thing people want to tell and NEVER do they wish to speak of all the positive things that were done Even with these last tenants, the rent was paid every month, and the owner has been able to pay their mortgage from the time our agreement started We cannot guarantee any performance of a tenant, as stated in our management agreement The reason is because tenants are human They are not perfect (none of us are), and we have no way of knowing or controlling how they will act in any situation This is a risk you take in the rental property businessThese tenants fell behind on the rent in November due to a long hospital illness, and the owners were informed and agreed to work with the tenants Once the owner decided to give notice on December 26, 2014, to vacate the premises (tenants did not break the lease) as of the end of their lease term, only THEN did they stop paying rent They couldn't afford to pay back rent and current rent when they knew they had to pay a deposit and rent on a new place The tenants were very upset and in panic mode The owners were notified and given an option to evict and chose not to do so but to allow them time to find a place to goThe owner has attempted to quote me from an email, and it is a completely statement and has been taken out of context What I actually wrote was the following: "You had two sets of great tenants prior to this and were blessed to make minimal repairs at each turn over" Then it goes on to explain to the owner as to how we would have had to address any damages, had they been found upon our inspection of the home, and it would have turned out exactly the way it did, a judgment being filed We have to give a day notice for the tenant to make the repairs, and if they don't, only THEN can we file an eviction and a judgment to try to collect the funds We also offered to file it for the owners, go to court, or even turn it over to a collection agency The owner decided to handle it herself The tenant offered to make payment arrangements with the owner as well as offered to actually make the repairs to the home and get it back to a rent ready condition and to do the work while her kids were in school during the day and the owner refused The owner got an inflated repair bill that was times the amount it should have been for the repairs I work with contractors daily and even offered for her to get a lesser price for the work that would have been a third of the cost and she refused I was only trying to let her know that she should not have to pay that much The paint job for a sq ft home should not be $5,000, nor should it cost $to replace smoke detectors and that is only examples of the ridiculous quote Some of the items on the list were maintenance items that the owner should pay to be done themselves and were not tenant responsibility Light fixtures were removed but were in the closet on the shelf, wall paper was torn in one spot due to an ADHD child having to stand in the corner, and writing on the wall was done by a young ADHD child and all was AFTER our inspection was done and admitted to by the tenant as well as the other items the tenant admitted to We also had no knowledge of children visiting on the weekends because we do not monitor them 24/ That would be an invasion of privacy.This owner preferred to do his own repairs and when the refrigerator broke and the tenant lost all their groceries, it took him days to get another refrigerator in there and he delivered it himself This was within the first year of the lease If the house was in such a damaged way and pets were present then he would have seen it He was also in there at a later date for another repair and there was no mention of any pets or damage then either In no way am I defending the tenant, but I am making the point that damage can happen in a short period of time as well as the tenants can hide things We are REQUIRED to give a hour notice of intent to enter unless it is an emergency and no one is home That gives a tenant perfect opportunity to clean, hide, get rid of pets and evidence of pets prior to entry.In regards to the desired settlement, a judge has no place advising the owner to ask for the monthly fees to be returned since Absolute Property Services, LLC was not a party in the suit, nor were we there to defend ourselves and present our side of the situation We are paid a percentage of collected rents and when the rent was not paid, neither were we We collected and processed the owner's rent every month and provided monthly and yearly statements per our contract We fulfilled all of our services to this owner and continued to provide services after the contract was terminated to assist the owner with their court proceedings I feel with the attached documentation that this issue should not be posted publicly against Absolute Property Services, LLC
Our company's service history has a proven track record of providing quality services. Considering the fact that, since our inception in 2006, we STILL manage property for our very 1st owner, 2nd owner, 3rd owner and so forth, I believe our history speaks for itself. I have written...
documentation from such owners to attest to the services they have been so pleased with over the last 9 years. We manage for many more happy customers as well. One incident, in which missing and false information has been provided, does not define our company, our services, and who we are. We cooperated, advised, and offered to handle all procedures that were necessary. Every email and phone call was responded to, and of course I only replied to the owner when the owner requested information. That is what a reply is, a response to a stimuli. Attached are the actual emails and other documentation related to this incident. In regards to the initial walk through and final walk through, all tenants are given a move in move out form, and if they do not return it, the lease states that they are accepting the property in "as-is condition" and as if it is perfect and will be responsible for any damage. A reply was given TWICE to the owner explaining this in writing. It is standard procedure to do a final walk through after the tenant has turned in the keys, to which I did not have opportunity to complete before the owner picked up the keys and took possession of the property.Prior to this tenant, we placed 2 wonderful tenants in the property that the owner had no complaints about. It is ironic that only when something doesn't go as planned or is negative, that is the first thing people want to tell and NEVER do they wish to speak of all the positive things that were done. Even with these last tenants, the rent was paid every month, and the owner has been able to pay their mortgage from the time our agreement started. We cannot guarantee any performance of a tenant, as stated in our management agreement. The reason is because tenants are human. They are not perfect (none of us are), and we have no way of knowing or controlling how they will act in any situation. This is a risk you take in the rental property business. These tenants fell behind on the rent in November 2014 due to a long hospital illness, and the owners were informed and agreed to work with the tenants. Once the owner decided to give notice on December 26, 2014, to vacate the premises (tenants did not break the lease) as of the end of their lease term, only THEN did they stop paying rent. They couldn't afford to pay back rent and current rent when they knew they had to pay a deposit and rent on a new place. The tenants were very upset and in panic mode. The owners were notified and given an option to evict and chose not to do so but to allow them time to find a place to go. The owner has attempted to quote me from an email, and it is a completely FALSE statement and has been taken out of context. What I actually wrote was the following: "You had two sets of great tenants prior to this and were blessed to make minimal repairs at each turn over". Then it goes on to explain to the owner as to how we would have had to address any damages, had they been found upon our inspection of the home, and it would have turned out exactly the way it did, a judgment being filed. We have to give a 14 day notice for the tenant to make the repairs, and if they don't, only THEN can we file an eviction and a judgment to try to collect the funds. We also offered to file it for the owners, go to court, or even turn it over to a collection agency. The owner decided to handle it herself. The tenant offered to make payment arrangements with the owner as well as offered to actually make the repairs to the home and get it back to a rent ready condition and to do the work while her kids were in school during the day and the owner refused. The owner got an inflated repair bill that was 3 times the amount it should have been for the repairs. I work with contractors daily and even offered for her to get a lesser price for the work that would have been a third of the cost and she refused. I was only trying to let her know that she should not have to pay that much. The paint job for a 950 sq ft home should not be $5,000, nor should it cost $240 to replace smoke detectors and that is only 2 examples of the ridiculous quote. Some of the items on the list were maintenance items that the owner should pay to be done themselves and were not tenant responsibility. Light fixtures were removed but were in the closet on the shelf, wall paper was torn in one spot due to an ADHD child having to stand in the corner, and writing on the wall was done by a young ADHD child and all was AFTER our inspection was done and admitted to by the tenant as well as the other items the tenant admitted to. We also had no knowledge of children visiting on the weekends because we do not monitor them 24/7. That would be an invasion of privacy.This owner preferred to do his own repairs and when the refrigerator broke and the tenant lost all their groceries, it took him 5 days to get another refrigerator in there and he delivered it himself. This was within the first year of the lease. If the house was in such a damaged way and pets were present then he would have seen it. He was also in there at a later date for another repair and there was no mention of any pets or damage then either. In no way am I defending the tenant, but I am making the point that damage can happen in a short period of time as well as the tenants can hide things. We are REQUIRED to give a 24 hour notice of intent to enter unless it is an emergency and no one is home. That gives a tenant perfect opportunity to clean, hide, get rid of pets and evidence of pets prior to entry.In regards to the desired settlement, a judge has no place advising the owner to ask for the monthly fees to be returned since Absolute Property Services, LLC was not a party in the suit, nor were we there to defend ourselves and present our side of the situation. We are paid a percentage of collected rents and when the rent was not paid, neither were we. We collected and processed the owner's rent every month and provided monthly and yearly statements per our contract. We fulfilled all of our services to this owner and continued to provide services after the contract was terminated to assist the owner with their court proceedings. I feel with the attached documentation that this issue should not be posted publicly against Absolute Property Services, LLC.