Absolute Radon Measurement And Mitigation

I have reviewed the response made by the business in reference to complaint ID [redacted] Mr [redacted] , the radon system installer, has made several good faith efforts to resolve this issue This closes this issue as far as his responsiveness goes Unfortunately the system he installed has to partially redone for durability and design reasonsSome of what has happened is beyond his control, but some of what now must be fixed might have been avoided with a better installation

To Whom it may concern, I am in receipt of your letter dated 4/14/regarding my response to the complaint filed ID [redacted] The initial post mitigation Radon Gas test was done by the Home Inspector prior to the real-estate closingThe result was well below the action level of pCi/lAfter several months I was informed by the owner that the Radon Gas Level was at or near pCi/lI placed my Radon monitor in close proximity to the one the complaintant was using to gauge the Radon Gas levelThe monitor was left in place and gathered hourly readings for a certain duration of time exceeding the recommended hour test cycleThe hourly readings revealed a EPA Avgof pCi/lThere were several readings during the test cycle that were elevated above pCi/lThe high readings were occurring in the early morning hours day after day lasting for three hours or so then the readings would again fall below the pCi/l levelI could not then or can not now explain thisSo I along with the complainant, again set my monitor in close proximity to the first test cycle location I also installed another suction point in the crawl space dura skrim vapor barrierThis test cycle revealed an average reading of pCi/lAll hourly readings were within range with no high spike readings recorded like the previous test cycleSincerely, [redacted] N [redacted] %

Greetings Mr [redacted] , I am in receipt of your latest emailIt is and has always been my intent to help resolve the Radon gas issue in your homeAs you have stated the level of Radon gas had remained below the action level from mid March until late October or early NovemberDuring this time one or more changes were made to the crawlspace (changes that did not exist during the crawlspace mitigation installation)I have made two service/scope trips and you and I agreed that more testing needed to be gatheredOne by manipulating the dampers individually, recording the change in information then opening both dampers doing likewiseI have ask for the crawlspace vents to be opened so I can evaluate the impact of the closed dampers by using your monitor and my monitorAlso, I would like to place my monitor in close proximity to yours ,at it's current location, with the garage door open for twelve hours then closed for twelve hoursAs I stated in our earliest communication the initial problem was found to be the garage slabThere is also a slab by the front door that could be a contributing factor nowThe initial Radon Gas level was 33pCi/l as determined by the home inspector Mr [redacted] with [redacted] and I believe the gas could be entering through the cinderblock wallsIn the contract under EXCEPTIONS # (11) If there is a cinder block wall or foundation,(other than a poured concrete wall), additional work and material may be required for additional chargesI can come to your home Wednesday evening 5-5:30pmI need your help in at least opening the garage door as described in the test procedure abovePlease advise [redacted] My phone number is ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
The owner of the business responded.He traveled to my house to discuss the problemHe spent a couple of hours talking and taking measurementsThe system has been modified but it is still not performing at the level specified in the contract By contract the current maximum level before remedial action is 4.0, but my meter shows the radon level at 5.6, over 40% over the action levelFurther testing and remediation must be made before the system performance is acceptabl

Business Response to a Complaint
Complaint ID#:
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Company Name: Absolute Radon Measurement & Mitigation LLC
Company Contact: [redacted][redacted]
Company Phone: ###-###-####
Company Email: [redacted]
Person Who Sent the Complaint: [redacted]
Staff Member:
Response: In response to the issue that is identified at ID [redacted], after the conversation on 5/25/2016, as the customer identified in his report, he was reassured that a refund in the amount that was agree upon was forthcomingIn fact, a check in the amount of $was issued and signed by me, and taken to a local US post office drop box on 5/30/for deliveryAt 6:a.mon 6/1/2016, I sent the customer a text in response to his text at 6:a.mI told the customer that a refund check had been mailed to him on 5/30/2016, and he should receive the check on that day or the following dayHe contacted me on 6/2/stating that he had received the refund checkThis entire process between the time the problem was identified and the date that a refund check was sent was less than weeksThis includes weekends and a holidayTherefore, all issues regarding this have been resolvedSent on: 6/6/9:44:AM

Greetings Mr. [redacted], I am in receipt of your latest email. It is and has always been my intent to help resolve the Radon gas issue in your home. As you have stated the level of Radon gas had remained below the action level from mid March 2014 until late October or early...

November. During this time one or more changes were made to the crawlspace (changes that did not exist during the crawlspace mitigation installation). I have made two service/scope trips and you and I agreed that more testing needed to be gathered. One by manipulating the dampers individually, recording the change in information then opening both dampers doing likewise. I have ask for the crawlspace vents to be opened so I can evaluate the impact of the closed dampers by using your monitor and my monitor. Also, I would like to place my monitor in close proximity to yours ,at it's current location, with the garage door open for twelve hours then closed for twelve hours. As I stated in our earliest communication the initial problem was found to be the garage slab. There is also a slab by the front door that could be a contributing factor now. The initial Radon Gas level was 33pCi/l as determined by the home inspector.  Mr. [redacted] with [redacted] and I believe the gas could be entering through the cinderblock walls. In the contract under EXCEPTIONS # (11) If there is a cinder block wall or foundation,(other than a poured concrete wall), additional work and material may be required for additional charges. I can come to your home Wednesday evening 5-5:30pm. I need your help in at least opening the garage door as described in the test procedure above. Please advise. [redacted] My phone number is ###-###-####.

To Whom it may concern, I am in receipt of your letter dated 4/14/2015 regarding my response to the complaint filed ID [redacted].
 The initial post mitigation Radon Gas test was done by the Home Inspector prior to the real-estate closing. The result was well below the action level of 4.0 pCi/l. After several months I was informed by the owner that the Radon Gas Level was at or near 10 pCi/l. I placed my Radon monitor in close proximity to the one the complaintant was using to gauge the Radon Gas level. The monitor was left in place and gathered hourly readings for a certain duration of time exceeding the recommended 48 hour test cycle. The hourly readings revealed a EPA Avg. of 4.5 pCi/l. There were several readings during the test cycle that were elevated above 10.0 pCi/l. The high readings were occurring in the early morning hours day after day lasting for three hours or so then the readings would again fall below the 4.0 pCi/l level. I could not then or can not now explain this. So I along with the complainant, again set my monitor in close proximity to the first test cycle location.  I also installed another suction point in the crawl space dura skrim vapor barrier. This test cycle revealed an average reading of 1.7 pCi/l. All hourly readings were within normal range with no high spike readings recorded like the previous test cycle. Sincerely, [redacted] N. [redacted]
%3

I have reviewed the response made by the business in reference to complaint ID [redacted].
Mr [redacted], the radon system installer, has made several good faith efforts to resolve this issue.  This closes this issue as far as his responsiveness goes.  Unfortunately the system he installed has to partially redone  for durability and design reasons.
Some of what has happened is beyond his control, but some  of what  now must be fixed  might have been avoided  with a better  installation.