Absolute Rehabilitative Therapy, Inc (ART)

This letter is in response to your inquiry regarding the complaint placed by ID #[redacted].The patient is accurate in her statement that she was billed incorrectly. The patient called our office and spoke with the receptionist who in turn notified me of the patient concern. We had recently switched billing companies and they were not made aware that this patient was given a discount and should not be billed for any balances.If I would had known that the patient continued to be billed I would have taken action a lot sooner. I requested that all billing for this patient be seized. Please be assure that it was not our intention to collect on an account that we gave a discount on and should have been zero-out,Once again, I do apologize for nay inconvenience this may have cost the patient and the Revdex.com.Sincerely,Ramona T[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I do want to mention, I don't know how anyone could have missed my communications, i.e.; first to the Front Office Administrator, Kathleen, second by my writing on the bill and returning it, then by sending a letter to the Doctor (attached), that did not go to the billing office. This incident caused me extreme stress. I'm glad it's over. Thank you Revdex.com! [redacted]

This letter is in response to your inquiry regarding the complaint placed by ID #[redacted].The patient is accurate in her statement that she was billed incorrectly. The patient called our office and spoke with the receptionist who in turn notified me of the patient concern. We had recently switched...

billing companies and they were not made aware that this patient was given a discount and should not be billed for any balances.If I would had known that the patient continued to be billed I would have taken action a lot sooner. I requested that all billing for this patient be seized. Please be assure that it was not our intention to collect on an account that we gave a discount on and should have been zero-out,Once again, I do apologize for nay inconvenience this may have cost the patient and the Revdex.com.Sincerely,Ramona T[redacted]