Hello, The customer ( [redacted] ***) was refunded her $for the purchase of the credit card knife on 1/30/by one of our Customer Service representativesWe have emailed her a copy of the refund invoice for her records, and attached a copy of it here as wellThe credit should be visible on her account in 3-business days, depending on the speed of her bank We apologize for this inconvenience to the customerIt is our goal for all customers to receive their items in a timely manner and apologize for this missing item If there are any further questions or concerns, please just let us know
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI find it odd that if I was credited back in Feb and again in April, considering the 7-days plus weekend and holidays, that I didn't get any refund in my account until late March for the February refund and early May for the April refundSounds like fuzzy math to meEither way I received them after I involved the Revdex.com, thank you! Regards, [redacted]
The customer was refunded on 6/2/the refund process takes 7-business days or however the customer bank choose to release the funds attached you will find the customer invoice of refundthe email address associated with customers account shows for [redacted] ***
Complaint: [redacted] I am rejecting this response because: I waited two full days and survival life still has not refunded my debit cardMy only request was the refund of $and as of yet have received nothing despite their promise in the message I received on Monday June Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund has not yet shown up on my bank account, but I trust that Absolute Rights will follow through Regards, [redacted]
We sincerely apologize for the confusion regarding this customer's membershipWe are so sorry that the customer was not made aware of their membershipWhen a customer makes a purchase for a Tactical Folding knife it comes with the Family Protection Association Membership We have refunded the customer's charge in full and have cancelled the membershipThe customer will not be billed in the future We apologize for the inconvenience that this has caused the customer Please allow 7-business days for the refund to reflect back into the customer account Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We do apologize for any inconvenience this may have caused Mr***We have contacted the company responsible for the multiple charges to Mr***'s account in which they have since then issued him a full refundAgain apologies to Mr [redacted] for the inconvenience and confusion
We sincerely apologize for the confusion regarding this customer's membershipWe are so sorry that the customer was not aware of the membership sign upThe customer had purchased the Hoffman Richter knife, which does include the membershipWe have a no hassle refund and cancellation policy and the customer should have been refunded and canceled when they contacted supportThe account has been cancelled, and it has also been refunded for the months that were charged on the account for the membershipWe apologize for any inconvenience this may have caused We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met
We do apologize for the delay I have refunded the purchase and have attached the invoice I have also sent another Credit Card Knife to the address on file
I have attached the invoice showing that we have refunded the purchase price of $ We do not have any further purchases on file, and do not have any product priced at $ With the email correspondence, we did offer to refund or reship and the customer had chosen reship The
shipping time frame is usually 7-business days for reships (this does not include weekends or holidaysPlease let us know if you have any further questions Thank you
Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am agreeable contingent upon the deposit of these funds in my bank accountI also wanted to advise that I recieved an additional survival straw (I did not open this) and I am willing to return if the company will make arrangements for shippingI do not take anything that I did not pay forThanks again for doing the right thing in resolving this matter
Regards,
*** ***
We sincerely apologize for the confusion regarding this customer's membership We are so sorry that the customer was not aware of
the membership sign upThe customer had purchased the Hoffman Richter knife, which does include the membershipWe have a no hassle refund and cancellation policy and the customer should have been refunded and canceled when they contacted supportThe account has been cancelled, and it has also been refunded for the months that were charged on the account for the membershipWe apologize for any inconvenience this may have caused We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met
We sincerely apologize for the miscommunication regarding the free Hoffman Richter Tactical Knife that is free with the first month’s dues of the Family Protection Association Membership. After reviewing the customer’s account, we can see that the membership was cancelled and the first
recurring charge of $was refunded We have also refunded the initial charge for the membership, which was a charge of $ The customer may keep the Hoffman Richter Knife as an apology for the confusion. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met
We sincerely apologize for the confusion regarding this customer's refund. I do apologize however after reviewing the customers refunds I can see that one of the refunds was processed on 04/02/2015, and the second was processed on 02/12/2015. It can take 7-business days (not including weekend or holidays) for that refund to reflect back in the customers account. To show that we did refund two months worth of charges to the customer I have provided attachments of the refunded charges in our merchant account on the dates that I stated above. Since the refund was placed on 05/12/the latest date that the customer will receive the refund is05/26/15. We apologize for the inconvenienceThank you. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***
We sincerely apologize for the confusion regarding this customer's membership. After reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that is free with the first months paid membership. We have cancelled the...
membership and have refunded the two additional charges that were charged on the account. Please allow 3-5 business days for the customer to see the refunds reflected back in their account. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello, The customer ( [redacted] ***) was refunded her $for the purchase of the credit card knife on 1/30/by one of our Customer Service representativesWe have emailed her a copy of the refund invoice for her records, and attached a copy of it here as wellThe credit should be visible on her account in 3-business days, depending on the speed of her bank We apologize for this inconvenience to the customerIt is our goal for all customers to receive their items in a timely manner and apologize for this missing item If there are any further questions or concerns, please just let us know
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI find it odd that if I was credited back in Feb and again in April, considering the 7-days plus weekend and holidays, that I didn't get any refund in my account until late March for the February refund and early May for the April refundSounds like fuzzy math to meEither way I received them after I involved the Revdex.com, thank you! Regards, [redacted]
The customer has been refunded of the $charge for the [redacted] Society Membership
The customer was refunded on 6/2/the refund process takes 7-business days or however the customer bank choose to release the funds attached you will find the customer invoice of refundthe email address associated with customers account shows for [redacted] ***
Complaint: [redacted] I am rejecting this response because: I waited two full days and survival life still has not refunded my debit cardMy only request was the refund of $and as of yet have received nothing despite their promise in the message I received on Monday June Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund has not yet shown up on my bank account, but I trust that Absolute Rights will follow through Regards, [redacted]
The subscription Mr [redacted] enrolled into has been canceled as well as the refund of $
We sincerely apologize for the confusion regarding this customer's membershipWe are so sorry that the customer was not made aware of their membershipWhen a customer makes a purchase for a Tactical Folding knife it comes with the Family Protection Association Membership We have refunded the customer's charge in full and have cancelled the membershipThe customer will not be billed in the future We apologize for the inconvenience that this has caused the customer Please allow 7-business days for the refund to reflect back into the customer account Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We do apologize for any inconvenience this may have caused Mr***We have contacted the company responsible for the multiple charges to Mr***'s account in which they have since then issued him a full refundAgain apologies to Mr [redacted] for the inconvenience and confusion
We sincerely apologize for the confusion regarding this customer's membershipWe are so sorry that the customer was not aware of the membership sign upThe customer had purchased the Hoffman Richter knife, which does include the membershipWe have a no hassle refund and cancellation policy and the customer should have been refunded and canceled when they contacted supportThe account has been cancelled, and it has also been refunded for the months that were charged on the account for the membershipWe apologize for any inconvenience this may have caused We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met
We do apologize for the delay I have refunded the purchase and have attached the invoice I have also sent another Credit Card Knife to the address on file
I have attached the invoice showing that we have refunded the purchase price of $ We do not have any further purchases on file, and do not have any product priced at $ With the email correspondence, we did offer to refund or reship and the customer had chosen reship The
shipping time frame is usually 7-business days for reships (this does not include weekends or holidaysPlease let us know if you have any further questions Thank you
Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am agreeable contingent upon the deposit of these funds in my bank accountI also wanted to advise that I recieved an additional survival straw (I did not open this) and I am willing to return if the company will make arrangements for shippingI do not take anything that I did not pay forThanks again for doing the right thing in resolving this matter
Regards,
*** ***
We sincerely apologize for the confusion regarding this customer's membership We are so sorry that the customer was not aware of
the membership sign upThe customer had purchased the Hoffman Richter knife, which does include the membershipWe have a no hassle refund and cancellation policy and the customer should have been refunded and canceled when they contacted supportThe account has been cancelled, and it has also been refunded for the months that were charged on the account for the membershipWe apologize for any inconvenience this may have caused We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met
We sincerely apologize for the miscommunication regarding the free Hoffman Richter Tactical Knife that is free with the first month’s dues of the Family Protection Association Membership. After reviewing the customer’s account, we can see that the membership was cancelled and the first
recurring charge of $was refunded We have also refunded the initial charge for the membership, which was a charge of $ The customer may keep the Hoffman Richter Knife as an apology for the confusion. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met
We sincerely apologize for the confusion regarding this customer's refund. I do apologize however after reviewing the customers refunds I can see that one of the refunds was processed on 04/02/2015, and the second was processed on 02/12/2015. It can take 7-business days (not including weekend or holidays) for that refund to reflect back in the customers account. To show that we did refund two months worth of charges to the customer I have provided attachments of the refunded charges in our merchant account on the dates that I stated above. Since the refund was placed on 05/12/the latest date that the customer will receive the refund is05/26/15. We apologize for the inconvenienceThank you. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***
We sincerely apologize for the confusion regarding this customer's membership. After reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that is free with the first months paid membership. We have cancelled the...
membership and have refunded the two additional charges that were charged on the account. Please allow 3-5 business days for the customer to see the refunds reflected back in their account. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]