I signed a year contract with Cox Business for my company in for digital telephones (IP Centrex) and internetBy the end, I was paying over $per month for internet and six phonesThe internet service was reliable, however the IP Centrex phone system was very unreliableI was guaranteed 99.99% up time on the phone system, but that promise was not delivered or backed upOver the course of the last two years, our phone system has gone offline over times for ranging lengths of timeOn three occasions, the phone system was down for longer than a hour periodOn one occasion, the phone system was down for three daysGiven that I am in the type of business that charges by the hour, loss of time on the phone means thousands of dollars lost for the businessCox was never willing to credit my account for the loss of service, even though their promise of 99.99% up time was breachedA problem with Cox is that you will deal with many different people if you have service requests or issuesYou will never have a dedicated representative to assist you over the course of your contract or serviceOne service representative told me I could add phones and lines and remove them at my discretionBut, then once I added phones and lines, I was told by another representative that once I added phones and lines, I was locked into them (and the increased price) until the contract was overUnfortunately for me I had acquired three phones and lines for a tenant that came and went, and then Cox forced me to pay for three phones that were not used for six months (roughly $per month)Overall, I had a very poor experience with Cox at my officeLooking back, I wish I never entered into a contract with them for phone servicesI would have only taken their internet on a month-to-month basis with no contracts and sought phone services elsewhereNow, I am with a VOIP phone service that provides phone service for everyone in my office and all the same options that Cox offered, but for only $per monthI have never had any downtime with the VOIP service and it is much more convenient to have everything on the web and having an application on my cell phoneThat is over $in savings compared to Cox for a much better serviceI do not recommend Cox's phone services
I've been a Cox customer for several years - you basically have no choice in Southern Arizona when it comes to selecting your cable/internet provider. The reason I've reviewing today is based on my outrage that this company actually charges a fee (called Self-installation fee) for setting up your own cable modem. How outrageous? Even the telephone representative I spoke with didn't believe it - until she credited my account to cover the fee. What company does this? Dissatisfied.
I signed a year contract with Cox Business for my company in for digital telephones (IP Centrex) and internetBy the end, I was paying over $per month for internet and six phonesThe internet service was reliable, however the IP Centrex phone system was very unreliableI was guaranteed 99.99% up time on the phone system, but that promise was not delivered or backed upOver the course of the last two years, our phone system has gone offline over times for ranging lengths of timeOn three occasions, the phone system was down for longer than a hour periodOn one occasion, the phone system was down for three daysGiven that I am in the type of business that charges by the hour, loss of time on the phone means thousands of dollars lost for the businessCox was never willing to credit my account for the loss of service, even though their promise of 99.99% up time was breachedA problem with Cox is that you will deal with many different people if you have service requests or issuesYou will never have a dedicated representative to assist you over the course of your contract or serviceOne service representative told me I could add phones and lines and remove them at my discretionBut, then once I added phones and lines, I was told by another representative that once I added phones and lines, I was locked into them (and the increased price) until the contract was overUnfortunately for me I had acquired three phones and lines for a tenant that came and went, and then Cox forced me to pay for three phones that were not used for six months (roughly $per month)Overall, I had a very poor experience with Cox at my officeLooking back, I wish I never entered into a contract with them for phone servicesI would have only taken their internet on a month-to-month basis with no contracts and sought phone services elsewhereNow, I am with a VOIP phone service that provides phone service for everyone in my office and all the same options that Cox offered, but for only $per monthI have never had any downtime with the VOIP service and it is much more convenient to have everything on the web and having an application on my cell phoneThat is over $in savings compared to Cox for a much better serviceI do not recommend Cox's phone services
I've been a Cox customer for several years - you basically have no choice in Southern Arizona when it comes to selecting your cable/internet provider. The reason I've reviewing today is based on my outrage that this company actually charges a fee (called Self-installation fee) for setting up your own cable modem. How outrageous? Even the telephone representative I spoke with didn't believe it - until she credited my account to cover the fee. What company does this? Dissatisfied.