Absolute Wellness

Complaint: ***
I am rejecting this response because:As I argued in the complaint, even though the carpet need to be replaced, we are only responsible for the residual value of the carpetFor example, if the standard life of this carpet is years, given we occupied the unit for years, we are only responsible for the remaining years of the carpet life, which should not be more than 60% of the total value of installationThis is based on the assumption that the replaced carpet was installed right before we move in years agoIf it was installed earlier, we should pay even less for the re-carpetTherefore, we are also asking for the proof of installation of the replaced carpet.And you haven't explained why it was $on the receipt of re-carpet (see attached ***) but we are charged for $(see attached *** *** *** *** *** ***) and why we are charged for the blinds in living room and bedroom.The keys are clearly showed in *** as attached, right in the middle of the stove, which we believed was moved from the kitchen table by the inspector
Regards,
*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Upon receiving the above referenced complaint, I pulled all paperwork pertaining to *** *** statement of the problemThe former tenant seems to be disputing the move out charges regarding the carpet and keysThe carpet did indeed need to be replaced because the carpet was destroyed well beyond
wear and tearThe cream colored carpet more closely resembled a blackish colorOn any move out inspection resulting in charges, we take several pictures to document the complaintsThere were no keys in any picture and, as a result, the lock to the unit needed to be entirely replaced to ensure the safety of potential future tenantsBeyond the carpet and keys specifically mentioned by the former resident, the unit itself was left in deplorable conditionsThere was a thick coating of grease on every kitchen service within a 3-4' radius of the stove, including two blinds in the kitchen that needed to ultimately be replacedThe bathrooms had clearly not been cleaned in some time, leaving the tub covered in a black film, the grout turning greenish-black with mildew and the toilet, as well as the surrounding floor, covered in urineUpon every lease signing, the tenant is required to initial a 'move out charges' form that clearly lets them know both what we look for upon move out as well as what the charges, if necessary, will beAll the charges for the complainant's move out are well within the range of the acknowledgment form she signedAs a result of how the unit was left by the complainant and her roommate, we needed to deploy significantly more resources than in turning this unit into an acceptable living space for the next tenantWe will not be adjusting the move out charges

This email is in response to a letter received by Larken Associates via mail in mid-September 2015, regarding case ID [redacted]. The complaint filed is in reference to a 90 dollar security deposit that was owed to a past tenant of Larken Associates, [redacted] This...

tenant had moved out of their storage unit earlier in the year and was owed this security deposit. Larken Associates made attempts to send payment in the form of a check payable to the complainant via United States Postal Service mail. These checks were sent to a mailing address provided by the complainant with no “return to sender” attempted upon their delivery. Our organization has documentation that these checks were indeed sent to the given address provided in a timely manner. I spoke with the complainant in August 2015 regarding the issue and updated the previously given mailing address. A check was sent to the updated address on 08/26/15 and was signed for by the complainant.  Larken Associates has signed documentation, which can be emailed upon request, of this transaction with the complainant’s signature on the received security deposit.  We would like clarification of any further issue or follow up with this complaint.