Absolutely Clean Mold Abatement

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find [redacted] comments mostly satisfactory to meI would propose, however, that the business put a process in place to better communicate what will and what will not be done within the scope of work This will ensure that other customers understand what they are not getting with this service This includes correcting the company's website, which indicates that restoration will be done, which is the reason I chose this company in the first place I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

The customer contacted us on 9/11/15, we went to the house on 9/12/We found a new plumbing leak in a different area from where we did our abatementUpon further investigation, we found that the new owner received $credit from our customer to replace the plumbing system since they were aware of the leak prior to closingThis leak occurred in the manifold of a Quest home run systemThis area is not part of the abatement we didWe explained the situation thoroughly to the new ownersThey did not tell us that they knew about the leak ahead of time or that they had gotten a $credit to fix itWe washed and sprayed all of the visible mold after we explained that it was not part of our warrantyWe told them they needed to call their agent and the sellerThis leak was not occurring at the time of our abatement and is separate from the abated areaOur warranty covers the areas that we worked on previouslyWe have explained this to the customer and the customer's daughter times.This is an unfair complaint