Absolutely Spotless

I am in receipt of this complaint regarding the service our customer received and would like to respond to and clarify the points which our client has madeThe first point is that he was free to choose any company he wanted to handle his mold problemHe chose us over everyone else as a result of our years of experience, how informative our web site is, and our professionalism over the phone After our certified mold inspector performed a detailed inspection of his home, he recommended the appropriate testing for what was discovered visually to verify the presence of mold, it's species, and the concentrationThis follows the IICRC-Sstandards and guidelines for safe mold removalOur client then decided to move forward with the recommended testing on his own free willNo one forced him or threatened him with CancerThat is utterly ridiculous! This is a simple case of buyers remorseIn-fact our client told me that companies told him that he had no moldNow I ask you, if there is visible mold like staining, and the tests came back positive, and the air is loaded with mold, could our client be telling the truth? You be the judge! You see, some times a client will do or say anything if he can save some moneyFurthermore, our client states that we quoted him $7,to remediate the mold in his home The fact is that he was quoted $5,for this serviceAll other statements made by our client do not warrant explanationI just hope that our client hired someone who removed the mold properly and there are no residual effects due to a half-fast job being done

I must say I am quite taken aback by this complaint as the client never even voiced any displeasure with our service to usIn fact I just left the client a message the day before we received this asking her to call us if she had any further questions or would like to begin the mold removal process In respect to each of the clients concerns, I will address each one individuallyFirst we tell each and every potential client the same exact words: “The cost is $for the inspection and $or more for the testing which is based upon the number of samples that are necessary to properly diagnose the extent of their mold problem.” WE NEVER TELL SOMEONE that the testing is $350! Furthermore some properties only require one test while others will require manyEvery mold situation is completely different! We would never force a customer to pay anything they did not want to payHow could we? We always clearly explain the costs to the client beforehand and again at the time of inspection and have a written agreement that clearly explains the charges which the client will read and sign before the service is even renderedIt was her choice to have the testing done and buyers remorse is not a valid reason for a complaint Next, the client states that Philip or Robert lied to herI have no idea what she is referring toAgain she was explained the possible charges before we came out and she was explained what we felt was necessary before we ever performed this workShe also agreed in writing to have us perform this workWhat else can I say about this? It is always the clients choice to accept our recommendations or not! Rude, unprofessional I have no idea what this client is speaking aboutWe are always kind, courteous and concerned for out clients environmental problems and do everything necessary to ensure that their home or office is returned to a safe and healthy living environmentThe test results show that our client has a rather serious mold problem and it is my hope that she finds a competent environmental specialist to properly eliminate this problem from her home