Abundant Health

On 12/10/we offered Ms [redacted] the full amount of her delay claim for $and sent her a release which we thought she was accepting I also advised her that her claim for damages on her household goods would be handled directly by [redacted] Transit in Fenton, Mo We have made every effort to accommodate Ms [redacted] and we hope she accept our offer of $which is the amount she wanted and we hope she accepts[redacted] Vice PresidentAdministration/Quality Assurance

In response to Mr***'s complaint regarding his application for housing, our employees communicated several times that we would need his pay stubs to verify his incomeThere was no way to get him approved without theseI am not sure what occurred that made him think we didn't need theseOur policy has never been that applicants can be approved without proof of incomeMr [redacted] initialed our form with his hold deposit directly next to a statement agreeing to bring his proof of income within hours of submitting the applicationAfter he was not able to bring the pay stubs in he was rejected, the house was put back on the market and his hold deposit was set to be refundedWe currently are holding a check for $for Mr [redacted] and we have notified him that he may pick it up at his convenience Rainbow Realty Group has been in business for over yearsWe do not make our money by "stealing" it from our customersI believe we were more than fair with Mr [redacted] and gave him every opportunity to hold up his end of the dealThis should resolve the issue that Mr [redacted] has with our organizationThank you Chris [redacted] Rainbow Realty Group, [email protected]

There are several factors that this customer failed to mention in the complaint. We originally quoted items to move and when the driver showed up the customer had over 50. Specifically the customer also told us she is not moving her bed and ended us telling us to
move it. Her additional items caused us to need to use a different truck to get it to her destinationThat contributed to the delay. We did not charge her a cent more for the move even though she went over our agreed upon items list. Regarding her complaint about us not contacting her, we have emails to show the dates that our customer services people reached out to her. We can provide proof if need be. In good faith we are going to be sending her the delay claim of $per day- By our contract that does not kick in unless the shipment is over 3,lbs. The *** process is that we get paid the quoted amount and then will issue the refund. We left this customer a message to call back but she has yet to respond

In response to Mr. [redacted]'s complaint regarding his application for housing, our employees communicated several times that we would need his pay stubs to verify his income. There was no way to get him approved without these. I am not sure what occurred that...

made him think we didn't need these. Our policy has never been that applicants can be approved without proof of income. Mr. [redacted] initialed our form with his hold deposit directly next to a statement agreeing to bring his proof of income within 48 hours of submitting the application. After he was not able to bring the pay stubs in he was rejected, the house was put back on the market and his hold deposit was set to be refunded. We currently are holding a check for $300 for Mr. [redacted] and we have notified him that he may pick it up at his convenience.
        Rainbow Realty Group has been in business for over 40 years. We do not make our money by "stealing" it from our customers. I believe we were more than fair with Mr. [redacted] and gave him every opportunity to hold up his end of the deal. This should resolve the issue that Mr. [redacted] has with our organization. Thank you.
Chris [redacted]
Rainbow Realty Group, [email protected]

On 12/10/15 we offered Ms. [redacted] the full amount of her delay claim for $900 and sent her a release which we thought she was accepting.  I also advised her that her claim for damages on her household goods would be handled directly by [redacted] Transit in Fenton, Mo.  We have made every effort to accommodate Ms. [redacted] and we hope she accept our offer of $900 which is the amount she wanted and we hope she accepts.[redacted]Vice PresidentAdministration/Quality Assurance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,