In response to Mrs. [redacted] complaint, I am not sure how you can do a bait and switchwhen the customer orders the wrong size tires !!!! My sales associate, [redacted], took the order on these tires from a gentleman that said he owned (2) 2013 Toyota Venza's and ordered...
(4) 245-50-20 Goodyear tires for the total price of $ 485.00. However, when the car arrived at Cunningham Tire on the 25th, the actual size was 245-55-19, which is a very rare size. We only stock 1 brand of tire in that size and that was the Firestone Destination LE, which sales for $644.00 a set. To answer Mrs. [redacted] concerns on nothing being priced at $485.00 in our computer system for a 19 inch size is correct, but remember, the size given to us was a 245-50-20 a special order Goodyear tire, so it would not have been in our computer system. Depending on the rim package for these vehicles, some come with 20 inch tires and some come with 19 inch, and yes there is a big price difference. However, if you notice on the invoice, we gave a $30.00 sales allowance trying to help with the unfortunate situation. We also had to return the Goodyear tires that was ordered wrong. So no, we do not feel that we owe any more of a discount than what was given. Sincerely,ID # [redacted] David Cunningham
In response to Mrs. [redacted] complaint, I am not sure how you can do a bait and switchwhen the customer orders the wrong size tires !!!! My sales associate, [redacted], took the order on these tires from a gentleman that said he owned (2) 2013 Toyota Venza's and ordered...
(4) 245-50-20 Goodyear tires for the total price of $ 485.00. However, when the car arrived at Cunningham Tire on the 25th, the actual size was 245-55-19, which is a very rare size. We only stock 1 brand of tire in that size and that was the Firestone Destination LE, which sales for $644.00 a set. To answer Mrs. [redacted] concerns on nothing being priced at $485.00 in our computer system for a 19 inch size is correct, but remember, the size given to us was a 245-50-20 a special order Goodyear tire, so it would not have been in our computer system. Depending on the rim package for these vehicles, some come with 20 inch tires and some come with 19 inch, and yes there is a big price difference. However, if you notice on the invoice, we gave a $30.00 sales allowance trying to help with the unfortunate situation. We also had to return the Goodyear tires that was ordered wrong. So no, we do not feel that we owe any more of a discount than what was given. Sincerely,ID # [redacted] David Cunningham