Abundant Life Retirement Planning, LLC

From: A Yard Art Sent: Tuesday, June 27, 3:PM To: info Subject: Case # [redacted] [redacted] ***: I apologize for the delay as we have been closed for two weeks in June, which is our customary shut down of operation every year To address the above-captioned case, [redacted] had his assistant call our company on May 18, 2017, to request that a yard sign be delivered to the Indianapolis track asap We informed his assistant that the soonest we could get the sign up was Tuesday, May in the morning as we were completely booked His assistant was wanting the sign for Mr***'s parking lot business he was running during the Indy We informed his assistant of how we operate, such as when and how the signs are delivered and also informed him that any cancellations needed to be made before hours of when the sign was to be placed in order to receive a refund Mr***'s associate said he would be having [redacted] call back with the charge card number to pay for the sign Mr [redacted] did call back the same day and paid for the sign in the amount of $and it was reiterated to Mr [redacted] the sign operation and policies We had the sign printed on Monday on May 22, 2017, and the sign was put on our delivery truck at am on the 23rd of May for delivery along with other signs to be delivered that morning We received a voicemail message from Mr [redacted] on May 23, 2017, at 8:a.mstating he no longer needed the sign This was well after our 24-hour cancellation policy The sign had not only been made but was en route to being delivered We work with our customers at all times Say if a customer cancels hours before, most of the time we work and provide a refund This was not one that could be refunded as it was canceled within minutes of the sign being delivered I tried returning Mr***'s call, but his voicemail was full I sent a text to him letting him know we would not be refunding his money Mr [redacted] responded "please just refund the [redacted] money alreadyThis is [redacted] otherwise I'll just go the Revdex.com and file a complaint" We stand our ground and will not be issuing a refund as we had used material, labor, and a driver to create and deliver his sign Thank you Darcy LN [redacted] A Yard Art (317)862-www.ayardart.com

From: A Yard Art Sent: Tuesday, June 27, 3:PM To: info Subject: Case # [redacted] ? [redacted] ***: ? I apologize for the delay as we have been closed for two weeks in June, which is our customary shut down of operation every year? To address the above-captioned case, [redacted] had his assistant call our company on May 18, 2017, to request that a yard sign be delivered to the Indianapolis track asap? We informed his assistant that the soonest we could get the sign up was Tuesday, May in the morning as we were completely booked? His assistant was wanting the sign for Mr***'s parking lot business he was running during the Indy We informed his assistant of how we operate, such as when and how the signs are delivered and also informed him that any cancellations needed to be made before hours of when the sign was to be placed in order to receive a refund? Mr***'s associate said he would be having [redacted] call back with the charge card number to pay for the sign? Mr [redacted] did call back the same day and paid for the sign in the amount of $and it was reiterated to Mr [redacted] the sign operation and policies? We had the sign printed on Monday on May 22, 2017, and the sign was put on our delivery truck at am on the 23rd of May for delivery along with other signs to be delivered that morning? We received a voicemail message from Mr [redacted] on May 23, 2017, at 8:a.mstating he no longer needed the sign? This was well after our 24-hour cancellation policy? The sign had not only been made but was en route to being delivered? We work with our customers at all times? Say if a customer cancels hours before, most of the time we work and provide a refund? This was not one that could be refunded as it was canceled? within minutes of the sign being delivered? I tried returning Mr***'s call, but his voicemail was full? I sent a text to him letting him know we would not be refunding his money? Mr [redacted] responded "please just refund the [redacted] money alreadyThis is [redacted] otherwise I'll just go the Revdex.com and file a complaint"? We stand our ground and will not be issuing a refund as we had used material, labor, and a driver to create and deliver his sign? Thank you? Darcy LN [redacted] A Yard Art (317)862-www.ayardart.com

Out of my years of doing business as the owner, this is honestly the oddest experience I've ever encountered? Ms [redacted] 't "fiance" tried to order a graduation sign to be placed at Ms [redacted] 's address on June 21, 2016; however, he did not have the funds to do so.? The customer then called back on June 24, because he now had available funds.? We made special arrangements for him as we were sold by then for the weekend.? He was pleasant to deal with and seemed to have no issues with our service and was very appreciative we could do a sign for him at last minute notice.? We informed him that due to this being our heaviest weekend of the year, that the graduation sign could arrive as early as 5:pm on Friday, June or as late as 10:am Saturday June 25, 2016.? We do not guarantee graduation signs to be done by 8:a.mas we do with our birthday signs as we have extremely heavy schedules during the month of June to accommodate area graduations.? He was perfectly o.kwith this and we proceeded to place his order I personally arrived at approximately 9:a.mto deliver the signAs I was pulling up, I noticed Ms [redacted] on her porch with her door half open with another female with her.? I waved at her assuming she was making sure I knew the sign was to go in her yard.? I put the sign up and went to my truckI was in her yard for no more then five minutes as I can set them up very quickly and be on my way? I did see Ms [redacted] as I was leaving by the yard sign and I assumed she was taking pictures of the sign, when in fact, I now believe she was typing the below email to our company.? I was not approached by her nor did she in any way try to have a conversation with meI had two more signs to deliver and left.? I I'm not sure why Ms [redacted] is pulling the "race" card into this situation, and I noticed she didn't put in her Revdex.com complaint that her other big? issue with our company was that I had what she says was a SHORT summer dress on.? I was dressed appropriately and met our company standards of dress code.? I did not receive a call from the actual customer who placed the order at any time after the sign was placed that he was unhappy with our servicesJust a string of emails from Ms [redacted] saying she would "pray for me and my kind" and other harassing statements As I mentioned, this was honestly the oddest complaint and behavior I've ever experienced in my years of operating Yard Art Thank you? ? Darcy LN [redacted] A Yard Art (317)862-www.ayardart.com

Out of my years of doing business as the owner, this is honestly the oddest experience I've ever encountered Ms***'t "fiance" tried to order a graduation sign to be placed at Ms***'s address on June 21, 2016; however, he did not have the funds to do so. The customer
then called back on June 24, because he now had available funds. We made special arrangements for him as we were sold by then for the weekend. He was pleasant to deal with and seemed to have no issues with our service and was very appreciative we could do a sign for him at last minute notice. We informed him that due to this being our heaviest weekend of the year, that the graduation sign could arrive as early as 5:pm on Friday, June or as late as 10:am Saturday June 25, 2016. We do not guarantee graduation signs to be done by 8:a.mas we do with our birthday signs as we have extremely heavy schedules during the month of June to accommodate area graduations. He was perfectly o.kwith this and we proceeded to place his orderI personally arrived at approximately 9:a.mto deliver the signAs I was pulling up, I noticed Ms*** on her porch with her door half open with another female with her. I waved at her assuming she was making sure I knew the sign was to go in her yard. I put the sign up and went to my truckI was in her yard for no more then five minutes as I can set them up very quickly and be on my way I did see Ms*** as I was leaving by the yard sign and I assumed she was taking pictures of the sign, when in fact, I now believe she was typing the below email to our company. I was not approached by her nor did she in any way try to have a conversation with meI had two more signs to deliver and left. I I'm not sure why Ms*** is pulling the "race" card into this situation, and I noticed she didn't put in her Revdex.com complaint that her other big issue with our company was that I had what she says was a SHORT summer dress on. I was dressed appropriately and met our company standards of dress code. I did not receive a call from the actual customer who placed the order at any time after the sign was placed that he was unhappy with our servicesJust a string of emails from Ms*** saying she would "pray for me and my kind" and other harassing statementsAs I mentioned, this was honestly the oddest complaint and behavior I've ever experienced in my years of operating Yard ArtThank you Darcy LN*** A Yard Art (317)862-www.ayardart.com

From: A Yard Art Sent: Tuesday, June 27, 3:PM To: info Subject: Case # *** *** ***: I apologize for the delay as we have been closed for two weeks in June, which is our customary shut down of operation every year To address the
above-captioned case, *** *** had his assistant call our company on May 18, 2017, to request that a yard sign be delivered to the Indianapolis track asap We informed his assistant that the soonest we could get the sign up was Tuesday, May in the morning as we were completely booked His assistant was wanting the sign for Mr***'s parking lot business he was running during the Indy We informed his assistant of how we operate, such as when and how the signs are delivered and also informed him that any cancellations needed to be made before hours of when the sign was to be placed in order to receive a refund Mr***'s associate said he would be having *** *** call back with the charge card number to pay for the sign Mr*** did call back the same day and paid for the sign in the amount of $and it was reiterated to Mr*** the sign operation and policies We had the sign printed on Monday on May 22, 2017, and the sign was put on our delivery truck at am on the 23rd of May for delivery along with other signs to be delivered that morning We received a voicemail message from Mr*** on May 23, 2017, at 8:a.mstating he no longer needed the sign This was well after our 24-hour cancellation policy The sign had not only been made but was en route to being delivered We work with our customers at all times Say if a customer cancels hours before, most of the time we work and provide a refund This was not one that could be refunded as it was canceled within minutes of the sign being delivered I tried returning Mr***'s call, but his voicemail was full I sent a text to him letting him know we would not be refunding his money Mr*** responded "please just refund the *** money alreadyThis is *** otherwise I'll just go the Revdex.com and file a complaint" We stand our ground and will not be issuing a refund as we had used material, labor, and a driver to create and deliver his sign Thank you Darcy LN*** A Yard Art (317)862-www.ayardart.com

Out of my years of doing business as the owner, this is honestly the oddest experience I've ever encountered? Ms***'t "fiance" tried to order a graduation sign to be placed at Ms***'s address on June 21, 2016; however, he did not have the funds to do so.? The customer
then called back on June 24, because he now had available funds.? We made special arrangements for him as we were sold by then for the weekend.? He was pleasant to deal with and seemed to have no issues with our service and was very appreciative we could do a sign for him at last minute notice.? We informed him that due to this being our heaviest weekend of the year, that the graduation sign could arrive as early as 5:pm on Friday, June or as late as 10:am Saturday June 25, 2016.? We do not guarantee graduation signs to be done by 8:a.mas we do with our birthday signs as we have extremely heavy schedules during the month of June to accommodate area graduations.? He was perfectly o.kwith this and we proceeded to place his order I personally arrived at approximately 9:a.mto deliver the signAs I was pulling up, I noticed Ms*** on her porch with her door half open with another female with her.? I waved at her assuming she was making sure I knew the sign was to go in her yard.? I put the sign up and went to my truckI was in her yard for no more then five minutes as I can set them up very quickly and be on my way? I did see Ms*** as I was leaving by the yard sign and I assumed she was taking pictures of the sign, when in fact, I now believe she was typing the below email to our company.? I was not approached by her nor did she in any way try to have a conversation with meI had two more signs to deliver and left.? I I'm not sure why Ms*** is pulling the "race" card into this situation, and I noticed she didn't put in her Revdex.com complaint that her other big? issue with our company was that I had what she says was a SHORT summer dress on.? I was dressed appropriately and met our company standards of dress code.? I did not receive a call from the actual customer who placed the order at any time after the sign was placed that he was unhappy with our servicesJust a string of emails from Ms*** saying she would "pray for me and my kind" and other harassing statements As I mentioned, this was honestly the oddest complaint and behavior I've ever experienced in my years of operating Yard Art Thank you? ? Darcy LN*** A Yard Art (317)862-www.ayardart.com

From: A Yard Art <[email protected]> Sent: Tuesday, June 27, 2017 3:05 PM To: info Subject: Case # [redacted]   [redacted]:   I apologize for the delay as we have been closed for two weeks in June, which is our customary shut down of operation every year.   To address the...

above-captioned case, [redacted] had his assistant call our company on May 18, 2017, to request that a yard sign be delivered to the Indianapolis 500 track asap.  We informed his assistant that the soonest we could get the sign up was Tuesday, May 23 in the morning as we were completely booked.  His assistant was wanting the sign for Mr. [redacted]'s parking lot business he was running during the Indy 500. We informed his assistant of how we operate, such as when and how the signs are delivered and also informed him that any cancellations needed to be made before 24 hours of when the sign was to be placed in order to receive a refund.  Mr. [redacted]'s associate said he would be having [redacted] call back with the charge card number to pay for the sign.   Mr. [redacted] did call back the same day and paid for the sign in the amount of $95.00 and it was reiterated to Mr. [redacted] the sign operation and policies.   We had the sign printed on Monday on May 22, 2017, and the sign was put on our delivery truck at 7 am on the 23rd of May for delivery along with other signs to be delivered that morning.  We received a voicemail message from Mr. [redacted] on May 23, 2017, at 8:35 a.m. stating he no longer needed the sign.  This was well after our 24-hour cancellation policy.  The sign had not only been made but was en route to being delivered.   We work with our customers at all times.  Say if a customer cancels 12 hours before, most of the time we work and provide a refund.  This was not one that could be refunded as it was canceled within minutes of the sign being delivered.   I tried returning Mr. [redacted]'s call, but his voicemail was full.  I sent a text to him letting him know we would not be refunding his money.  Mr. [redacted] responded "please just refund the [redacted] money already. This is [redacted] otherwise I'll just go the Revdex.com and file a complaint".   We stand our ground and will not be issuing a refund as we had used material, labor, and a driver to create and deliver his sign.   Thank you.   Darcy L. N[redacted] A Yard Art (317)862-1486 www.ayardart.com