ABV Security Corp.

ABV mislead me into thinking my contract had been satisfied when I sold my house and the new owner started an account with them.When I sold my house I contacted ABV on April 22, 2014 and asked them to terminate my account and to send my final bill to my new address. I asked them to confirm receipt of this request, but did not receive that confirmation from them.Instead, the following day I was informed that the new buyer would be continuing service with ABV. I then received an email from ABV Support on April 23rd at 11:43 AM with the subject "cancellation of monitored service". In this email I was directed to confirm that the new owner of the house was authorized to begin monitoring service on the system and that my name would be removed from the account. Only after receiving this email, was I contacted and told that I still was expected to pay the remaining balance on my contract.In conversations with [redacted], he informed me that the new buyer only pre-paid for 3 months of service, while I still owed 4 months on my contract. I then offered to pay him for 2 additional months, which when combined with the 3 pre-paid months would have actually put him ahead of what he would have been guaranteed with just my 4 months of payments. He rejected this offer and demanded I pay the remaining balance on a contract that he and his company had terminated.I find [redacted]'s business practices deceptive and unethical. I was led to believe that my account had been cancelled and my name removed, and only after securing a new account for the same system, was I told to pay this amount. Desired SettlementI seek only to no longer be held liable for the terms of a contract that was cancelled by ABV and not myself.Business Response The customer was not misled and was provided ample and multiple email correspondence regarding the items cited. All correspondence occurred within one working day of the dates cited in customer's complaint. If helpful to the Revdex.com we will provide copies (any personal/sensitive data will be removed) of this correspondence.Regarding the customer's claims: Customer was never informed that the account "had been satisfied". Customer was clearly informed that they had signed a 12 month term of commitment. This term has no bearing on a new homeowner or account holder at same address, as this was a new system that was installed with incentives to the complainant. We installed certain items at no charge and did not charge labor & programming fees - the minimum 1 year term is necessary to help recoup the cost involved in providing these no-charge items.The customer was sent email correspondence inquiring of confirmation regarding "cancellation of monitored service" as a courtesy. We do this as a precaution to insure that (1) someone (not the account holder) with unfavorable intentions may be trying to deactivate a monitored security service and (2) to insure that the existing account holder indeed desires that the service be deactivated. Customer was sent correspondence that clearly stated that any balances due on originating term of 12 months would be collectable. There is clear language in the Service Agreement regarding termination of service and requirement for fulfillment of outstanding term balances.Additionally, if a customer has remaining monitored service available on an installed system, they can easily remove the alarm system from the original installed location and relocate it to the new residence. It is a wireless system, with wireless components and a digital communicator. Customer could have contacted us to assist with the transfer or removed and replaced the components on their own. Once plugged back into power, the system would reconnect to the monitored service and function normally. All that is required is that the customer notifies us of the physical address change. No additional paperwork to sign, no add or term extension of the Monitoring Agreement, we would just continue to bill quarterly. We were only notified of customer's intention to cancel after sale of the property. The customer made the decision to convey the security system as part of the home sale. It is unfair for the complainant to use the terms "deceptive and unethical" as there is documented correspondence directly to the customer in reference to all the claims raised in the complaint.