AC Auto Body & Mechanical Service Inc

My car was repaired at AC auto shop when my insurance company paid ~$8,000 to fix it, couple months later I discovered that the anti-freeze tank was getting empty very frequently. I brought my car back to AC for them to inspected, they told me that my car was driver without antifreeze thus I over heat the car and it needs to replace the head gasket. The work would cost my $600, he refused to submit a supplement claim and I would need to pay out of packet. I questioned Mr A[redacted] how can the head gasket been bad if the car NEVER showed any sign of been over heat and the thermostat NEVER mark in the red. I told him if the head gasket was bad is because he did not replace the radiator properly. By asking questions, Mr A[redacted] got really aggravated, rude, had a bad attitude and hung up in my face after he told me to remove my car from his parking lot asap. I was shocked how can a business owner treat customers with this attitude after I spend thousands of dollars at his shop, really!!!. I don't understand how can he been in business for so long.
Next day, I brought my car to a different mechanic, he tested my head gasket and results showed nothing was wrong. He told me I would noticed how the car runs if the head gasket was bad. The car was completely fine. Then my mechanic discovered that the hole connecting to the radiator was loss causing the antifreeze to link. He charged me $40 to replaced the hole and to run couple of tests. He told me my car is completely fine.
Really Mr. A[redacted]!!!!!! please avoid these criminals at all cost, and save yourself time, money and aggravation. Mr. A[redacted] is very aggressive, rude and disrespectful. I am so happy I did not argue with me.

Dear [redacted]  sorry to hear about your accident with your 2001 [redacted] on the Merritt parkway on 6/12/16. I hope you are ok with no injuries. Connecticut State police called us to tow your car from the accident scene at about 7:15pm because it wasn't drivable with fluids leaking...

onto the roadway.  On or about the 13th, a gentleman named [redacted]k called me to ask if we had the car and if we could give him an estimate to repair it. I told him that it was a total loss. We provided him with a preliminary estimate of what was visible at that time. [redacted] called me back and asked if I could do anything for him since he claimed he had his own repair shop. I extended professional courtesy to him by suggesting that he could supply me with the parts at his cost and to just pay me for the labor, in which he agreed. When the parts arrived  we started to tear the car down to start the repairs. Upon tear down of the front of the car, we discovered there were more damaged parts that needed to be replaced. This is standard practice once a car has been taken apart. The insurance industry refers to this as supplemental damages. I then called [redacted] to inform him of the additional damage that was found, but he didn't believe me. I tried to explain to him that the head lamp was cracked, the unibody was bent,  the head lamp mounting panel was cracked and so on. I took 2-3 pictures and emailed them to him so he could get a better idea of what we were dealing with. When [redacted] called me back he seemed to sing a different tune, I guess he didn't think the car was damaged that badly. He asked if we could just make it drivable so it could be driven to his shop. I told him it must be safe first before I would let it out of my shop. I told him that we won't put the damaged bumper or the head lamps back on the vehicle but it would have to be driven during the daylight hours since there wouldn't be headlights. He agreed and at that point we continued with the repairs. We pulled the lower support  to install the radiator and ac condenser, filled the radiator with antifreeze and started the car to bleed the air pockets from the engine. We let the car run for about  1/2 hour and continued to check the antifreeze level as well as the temperature gauge inside the car. We soon noticed that the engine started to overheat and the temperature gauge on the dash started to go into the hot zone so we immediately shut the car off to diagnose the problem. After  diagnosing the overheating problem we made the determination that the head gasket that been blown. I called [redacted] and informed him what we had encountered. He  asked me "why did you replace the radiator if the head gasket was blown?" I paused for a second and recalled that on our first conversation [redacted] stated that he had his own shop. I have been in my own business for 39 years an can't believe that he was asking me that question. Any mechanic knows that you need to have a radiator and antifreeze installed to build up pressure  in the engine  to be able to determine if the cylinder head gasket is blown. He's trying to blame me for the blown head gasket. [redacted] ,as I mentioned to you the car was towed to our shop, dropped in a car space outside where it remained while it was being repaired until you picked it up. The car was never driven with or without antifreeze as you insisted it was. This car with 157,000 miles on it could very well had this issue right up until the accident which would have  just put it over the edge. We didn't try to hold your car hostage but when your tow truck arrived we were doing a brake job that was blocking your car at the time. We told the tow truck driver that it would be done in about an hour. Then I got a call from [redacted] threatening to sue me asking me why we drove her car without antifreeze and overheated it. It  seems that all parties involved are trying to place blame on our shop, but they might not understand  the basic mechanics of a car. [redacted] called me again after the car was towed away to tell me that I didn't put the parts back on his car. I guess he forgot the conversation when he said to make it safe so she could drive it back to his shop so he could complete the repairs. ........

We apologize greatly for the inconvenience of this matter. The key to this car was misplaced on the night of the tow. This was during our [redacted] Police Department tow rotation where we tow 40-50 cars a week and this is the first and only time a key has ever been lost. The driver on call that night...

has been working for our company for the past 10 years, he has never had any other problems or complaints. We are offering you a $100 credit with our company for any future service that you may need. Once again we are sorry for the inconvenience of the lost key as it was an honest mistake by our driver who was doing a late night town run for the [redacted] Police.

My car was repaired at AC auto shop when my insurance company paid ~$8,000 to fix it, couple months later I discovered that the anti-freeze tank was getting empty very frequently. I brought my car back to AC for them to inspected, they told me that my car was driver without antifreeze thus I over heat the car and it needs to replace the head gasket. The work would cost my $600, he refused to submit a supplement claim and I would need to pay out of packet. I questioned Mr A[redacted] how can the head gasket been bad if the car NEVER showed any sign of been over heat and the thermostat NEVER mark in the red. I told him if the head gasket was bad is because he did not replace the radiator properly. By asking questions, Mr A[redacted] got really aggravated, rude, had a bad attitude and hung up in my face after he told me to remove my car from his parking lot asap. I was shocked how can a business owner treat customers with this attitude after I spend thousands of dollars at his shop, really!!!. I don't understand how can he been in business for so long.
Next day, I brought my car to a different mechanic, he tested my head gasket and results showed nothing was wrong. He told me I would noticed how the car runs if the head gasket was bad. The car was completely fine. Then my mechanic discovered that the hole connecting to the radiator was loss causing the antifreeze to link. He charged me $40 to replaced the hole and to run couple of tests. He told me my car is completely fine.
Really Mr. A[redacted]!!!!!! please avoid these criminals at all cost, and save yourself time, money and aggravation. Mr. A[redacted] is very aggressive, rude and disrespectful. I am so happy I did not argue with me.