AC Dave Heating & Air Reviews (%countItem)
AC Dave Heating & Air Rating
Address: 16138 Spunky Canyon Rd, Green Valley, California, United States, 91390-4910
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+1 (661) 270-1962 |
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www.acdave.com
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The company was contacted to provide an estimate for a new AC unit.I am being charged $99 for a unit diagnostic fee that I didn't authorize or agreed
Dear Business Bureau,
I like to file a complaint regarding AC *** Heating and Air.
In the heat of summer, after a couple of unsuccessful AC service repairs, I decided that the old AC unit needs to be replaced. I called a few AC companies in the area requesting a quote for a new unit. Each company made an appointment and provided an estimate for the required work. Among the companies I contacted was AC *** Heating and Air.
***, whom later I found out was the owner, visited the property in early July. Few days after his visit, I hadn't heard from them. I contacted their office and talked to ***, the secretary. She said that she will contact *** for the information and let me know. Again, few days went by and I didn't get a response. I called their office once again and *** said she is still waiting to hear back from *** and will follow-up.
Eventually, she called back and gave me two pricing options. One was for $***, condenser replacement for $*** and coil cleaning for $600, although there is no assurance how long the unit will continue to work. The second option was to replace the unit for $***. I was confused with the options since I wasn't looking to repair the unit. I asked *** to provide information on what does the $*** cover such as product brand and specification. Her response was that she needs to check with ***. I called back the next day and this time *** answered, which I later found out was ***'s wife. I asked for ***, her response was that she is unavailable. I asked her about my estimate. She started shouting at me that I am taking too much of their time. I told her that your company is asking for over $*** to do a job and I like an explanation of the required work, product specification and warranty coverage. She told me very impolitely that they don't even want to work with me and hung up.
Few weeks later, I received an invoice in the amount of $99 for service. I was puzzled by the bill. I wrote them a letter indicating the invoice was an error and the visit was to provide an estimate. They replied that I had requested for a unit diagnostic and have I had gone with the unit replacement the diagnostic fee of $99 would have been waived. I hadn't authorized nor singed any document or work order related to a service call or system diagnostic fee. I urged them to stop their past due notices, false claim and unfounded demand letters. Next you know, I get a collection letter from an agency that I have a past due amount and if not paid within thirty (30) days it will be reported to credit bureaus.
I have worked hard in keeping a good credit history and I pride myself of having an excellent credit report. Please review the attached documentation and assist me in resolving this matter before my credit is negatively impacted.
Sincerely
Remove the $99 past due amount from my account and reflect my account in good standing.
contacted us on 7/6 no a/c in her rental this constitutes a service call/diagnostic $99.00 fee. A diagnostic was performed, recommendation to replace system was given. The invoice was mailed a few days later. She asked bill be sent to her home in Santa Monica. This is not normal procedure payment is expected when services are rendered. July 11, 2018 she called wanted options we informed her that replacing the compressor would not help the system it would continue to fail. The system needed replaced. (we have phone logs). On July 13, she threatened she would not pay because she did not sign anything. "Dont harass me I have good credit". She faxed us on Aug. 2 which she states "I contacted your company to provide me with a quote for a new AC unit. A technician visited the property, looked at the current unit and left" and Aug 15 she accused us of harassing her. We responded each time. On August 16, 2018 we sent the customer a detailed letter referencing her letters and phone logs we had of conversations with her saying that we were harassing her and her threat to call the Revdex.com, Consumer Affairs and CSLB. She was upset with us because we would not discount the price and she wanted a payment plan. She had very good credit.. We suggested she finance the system. That was not an acceptable option to her and kept insisting we make payment arrangements with her. We do not make payment arrangements with customers on installs. We explained this to her. She wanted the work done but did not want to pay us for it. When she called and I spoke with her and she continued yelling that she did not owe us $99.00 and she wanted the work done. My husband, the owner of the company decided he did not chose to work with her, he was afraid of not getting paid. We had never worked with this customer before. My office Manager, *** had been trying to relay this to her to no avail. I explained to her that we did not choose to work with her. Could she please send $99.00 to which her response was I don't owe you anything. "Take me to court." She hung up on me. We sent her collection letters and finally placed her account in collections. We have copies of notices and internal phone logs if you would like to see them. This is an unhappy customer that did not want to pay her bill. Her comment that she did not authorize is not factual: again on Aug. 2, 2018, "I contacted your company to provide me with a quote for a new AC unit. A technician visited the property, looked at the current unit and left" . She was not on the premises to sign the work order. The apt. was made with her handyman. The owner contacted her by phone later and explained the findings. She was also informed ***, the owner would be taking care of her. She had specifically asked for *** because she was referred by someone and informed *** is the owner. ***, made ***, the owner very uncomfortable because she was unwilling to pay for the install per our office policy. The customer is now in collections with Lotus Agency.
(The consumer indicated he/she DID NOT accept the response from the business.)
For my own benefit, I had to rearrange the customer notes in chronological order to make sense of it. I found it interesting that the calls between 07/11/2018 and 07/13/2018 was not logged, therefore not a complete representation of what transpired. I recall, on one of the calls I made, *** must have confused me with another customer. She kept referencing their visit to our office and talking to a lady outside the building, I told her what office, I am not calling from any office, she paused and said she needs to check the file and call me back.
In any case, as I referenced in my initial letter, I did ask them for more explanation about the work involved. And yes, I also did ask them for possible discount and payment option plans. I didn't consider any of my questions to be abnormal. Vendors do provide discounts and payment options specially for home improvement projects and costly items. My follow-ups were because I was intending to work with them. I found their quote very competitive and was among the lowest I had received.
In conclusion, AC *** Heating and Air was contacted to provide a quote for a new AC unit. As they have stated a unit diagnostic fee of $99 is waived when the customer's unit is replaced. This was the arrangement. When AC *** Heating and Air decided that they don't want to work with me, we no longer had a binding agreement. Their rescission terminated our arrangement and warrants the parties to be restored to the position of never having entered into this arrangement in the first place. As such and based on contract law AC *** Heating and Air needs to write-off their $99 invoice.
contacted our company because her tenant had no air. We performed a diagnostic/service call a quote for a unit replacement was provided. However, there was never a contract to install a unit. The customer did not want to pay for the install per our company policy. She wanted payment arrangements which is not part of our company policy. When the customer declined to abide by our company policy we opted to not go under contract to install a unit for this customer. Therefore, the customer owes $99.00 for the diagnostic/service call. She does not feel she should pay this, therefore, her account was placed with collections and will remain there until such time as she decides to pay her bill with us.