A.C. Docks

Review: On 3/26/2013 I purchased a [redacted] Dock 4 x 20 with a 4 x 10 gang plank. We requested 6 bumper pads for the uprights. I put down a deposit of $1200.00 of a $4248.66 owed on the dock. On May 7, 2013 they came to install the dock. When putting in the dock they dropped and broke the cedar plank on top in two places. They said they would be back to replace it the necx day. Also the 4 bumpers they installed were old bumpers not new and they said the new bumpers were on order and they would be back to install all 6 of them when they came in. We paid him $2750.00 bringing the total paid to $3950.00 We withheld $298.66 awaiting the replacement section and 6 new bumpers. The next day he called and said he lost our check and needed a new one. He stated he would pay for the "stop payment" fee. That fee was $30.00 and once cleared I issued him another check for $2720.00. I met all that I agreed to. However, since then he has not come back to replace the damaged section and has not replaced the boat bumpers. I have tried contacting him several time and he ignores my calls and emails.Desired Settlement: I would like for [redacted] of A.C. Docks to replace the damaged section of dock and install the 6 new bumper pads. At that time I would give him his remaining payment. of $298.66. This remaining amount would not be enough for me to go out and replace this section and get the necessary boat bumpers. Thank you for hearing my issues.

Review: I contacted [redacted] at AC Docks about retrieving my mooring. He set up an appointment with his subcontractor. The subcontractor came out to meet me. I gave him a detailed description of my mooring and advised him that there are a number of old moorings in the area he will be searching. The subcontractor proceeded to tell me that he didn't have much oxygen left in his tank and therefore not much time to be under the water. He proceeded to go under the water twice for very brief periods of time and then assured me that he found the mooring matching my description. He attached my mooring ball to it and I believed all to be well. I gave him the check for $150. The following weekend my neighbor informed me that my mooring ball had been connected to his mooring. He also had a diver come out who took pictures which showed that my mooring ball had indeed been connected to a mooring that did not belong to me and looked nothing like the one I had described to [redacted]'s subcontractor. I immediately contacted [redacted]. After a few days of repeated phone calls I finally caught him and he assured me I would hear back from him to remedy the situation. Two weeks have gone on past that conversation with numerous additional phone calls, messages and e-mails from me and no action/ returned calls or e-mails from [redacted]. I now need to get my boat off my neighbors mooring so I have to hire someone else to come out and dive for the mooring that AC Docks was supposed to find.Desired Settlement: I would like a refund of my $150 as AC Docks did not deliver the service they were paid to do and even when given several weeks to remedy the situation they made no attempt to do so.

Review: Have had a business relationship with this enterprise for approximately six years for seasonal installation and removal of private dock. Significant service issues two or three years ago, but accepted owner's explanation and continued relationship. Received spring service invoice with request to schedule installation on March 27, sent check for full value along with indication to install as soon as ice was out on March 30. Dock was not installed in April, however check was cashed April 26. Spoke to business owner May 10, discussed minor repairs needed, and was told dock would be installed the following week. As of Friday, May 24, the dock was still not installed, so I called and left the owner a message to call with an update. My call was not returned, left similar messages on May 29 and May 30 with no callback. On May 31, left another message indicating my displeasure, and asking again for a call. I also advised that the matter would be pursued through other channels if the issue was not addressed immediately. I have not heard back from the business owner, who has cashed my check, not installed the dock, and not returned my calls.Desired Settlement: I would like the dock installed immediately. If this is not possible for some reason, I expect a full refund immediately.

Business

Response:

I apologize for the delay, I will be in touch and the refund will be forth coming.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response, when completed, will satisfy my issues and/or concerns in reference to complaint.

However, until the refund has been issued, I do not wish to close the matter permanently. Once the check has been received, I will clearly state that my concerns have been adequately addressed by the vendor.

Review: Ordered a corner dock piece on April 22, 2013 and provided a check for $350.00 as required by the owner. Owner cashed the check the following week. (I have both cancelled check and the invoice showing paid in full). At the end of May I had not received the corner piece and made several phone calls to the owner to determine the status of my order. He did not return calls and when I was finally able to reach him he informed me that his distributor did not have the part and that he was going to attempt to find it elsewhere. Weeks went by and in mid June I made several more phone calls to find out the status of my order. He never did return calls and I finally reached him to only receive more excuses and promises that he was going to try and get the piece on a trip to Bangor in the following week. July came and still no part. Multiple attempts to reach the owner were fruitless until the middle of July when I informed him that I wanted a refund and was through waiting for him to 'find' the part. He agreed on the phone to mail my refund of $350.00. A week passed and the check never arrived. On calling the owner he informed me that he was out of town and that he would check to see if the mail was returned due to address the following Saturday and that I should email him the correct address which I did. A week passed and still no refund check. I have been calling him daily since July 29th with no response. I have also sent several emails also without response. I fear that his business is failing due to his relocation to an abandoned store front and that he has no intention of refunding my money.Desired Settlement: Either a chashier's certified check or cash in the amount of $350.00 no later than August 30th

Review: I fired AC Docks two years ago. This year on March 27th they sent me an invoice (Invoice #[redacted]) for dock installation services never performed in the amount of $429. I did not realize the invoice was from my “old” dock company and not the new one. I paid the invoice on April 8th with check #[redacted]. They cashed the check on April 25th. Once I realized my mistake, I called them on April 29th and spoke with an employee who assured me they would return my money and get the check in the mail immediately. After allowing a couple of weeks for the ghost check to arrive, I since have called repeatedly with never anyone answering the phone, and never a returned phone call to my voice mails. No check has arrived in the mail yet. I suspect this is a scam. They mail invoices to non-customers hoping this exact thing happens.Desired Settlement: I want my $429 back.

Business

Response:

I apologize the delay, I will be in contact and refund will forth coming.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

It has been over two weeks since the promise to contact me, and I still have not been contacted, nor have I received my reimbursement. I will be filing a fraud complaint with the County Sherif when I get into town next week.

I fired AC Docks two years ago. This year on March 27th they sent me an invoice (Invoice #[redacted]) for dock installation services never performed in the amount of $429. I did not realize the invoice was from my “old” dock company and not the new one. I paid the invoice on April 8th with check #[redacted]. They cashed the check on April 25th. Once I realized my mistake, I called them on April 29th and spoke with an employee who assured me they would return my money and get the check in the mail immediately. After allowing a couple of weeks for the ghost check to arrive, I since have called repeatedly with never anyone answering the phone, and never a returned phone call to my voice mails. No check has arrived in the mail yet. I suspect this is a scam. They mail invoices to non-customers hoping this exact thing happens.