A.C. Moore

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by A.CMoore regarding complaint ID [redacted] Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by A.C. Moore regarding complaint ID...

[redacted].
Regards,
[redacted]

Review: I walked into ac moore around 8:50 pm with my son whos 10 and my brother whos 8 years old. We purchased bottled drinks from [redacted] where I was shopping prior to ac moore, as I was at the cash register with my items a manager walked up to the register and stated that I needed to pay for the bottled drinks that myself and my boys had. I told her that we purchased our drinks at [redacted] and showed her my receipt, she stated that an employee told her that she seen them grab the drinks out of the cooler. Which was obviously a lie, after I showed her my receipt from [redacted] she still kept saying "well my employee said she seen them take drinks from the cooler". I was really upset and did not make a purchase at all at that point because I was basically being accused of stealing drinks that I had receipts for from [redacted], It was racial discrimination. My children didnt understand what was going on they shouldnt have been put in that situation at allDesired Settlement: I would like something to be done. ASAP

Business

Response:

On 04/01/2014 at around 8:50pm I walked out of the Seasonal department (which is near the Front End of the store)

and saw 2 boys take [redacted] out of our soda cooler. The boys opened the bottles (I heard the break of the seal) as they

passed me in the midway aisle and started drinking them. The boys then caught up with the woman that was with them,

walking toward the back of the store.

It is very rare that a person opens a soda in our store before paying for it. This is done frequently in places like a grocery

store, but not in our craft store. We only have 1 cooler which is located directly in front of the register. So it caught my

attention.

An associate that was sweeping around the Seasonal department passed me at that point, and I said to her, "I hope

they plan on paying for that pop." She asked me what I meant by pop. I re-worded it as soda, and asked her if she saw

the boys take the soda out of the cooler also. She told me she did see them grab it out of the cooler.

As the MOD, I went up to the register that was still open and informed the cashier what I saw. I told her that if the

woman does not pay for the teas when they check out, to politely ask if she wanted to pay for the teas now as well. I

told her to not press the issue after that if they weren't paid for.

By time the woman came to check out, I was back up at the front end since we were now going through procedures in

closing the store. The younger boy was standing at another register, and the older boy was standing away from the

register over near the Seasonal aisles.

I heard the cashier ask the lady if she wanted to pay for the teas as well. The lady responded, "What do you mean?" The

cashier then turned toward me asking me what to do.

I stepped in and asked her if she wanted to pay for the teas that the boys have. She stated that she just bought them at

another store. I told her that an associate told me that she saw the boys grab them from the cooler. As MOD's we are

taught to keep situations diffused. I felt that if I said directly to her, "I saw them take them", it would escalate the

situation. So l only said to her that the associate saw them.

The lady then responded that she just bought them at [redacted]'s and asked if I wanted to see the receipt. I didn't

answer that question since I am not going to require a customer to produce a receipt, since that also would be

escalating the situation. She opened her purse anyway to produce a receipt, while I said to her, "I'm sorry ma'am, but I

was told that the boys got the teas from the cooler."

She showed me a receipt that just showed numbers for the purchases, without any descriptions on them.

She seemed to be getting angry so I again apologized and the customer said to the boys, "Let's go."

The woman left her items at the register and walked out with the boys.

Business

Response:

Thank you for the time that you extended to me during our recent follow up phone conversation. I appreciate the opportunity to reinforce that we value our customers and that we are committed to providing a positive experience with consistent checkout procedures while serving all of our customers. We value Ms. [redacted] as an A.C. Moore customer and appreciate her continued patronage. Based on all the information that we have provided, we respectfully consider this matter to be resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]

I feel that this location of AC Moore is deceptive in their advertisements. First they offer sales items such as 5 items for $10.00 and in these items they will include similar items NOT for sale and charge unsuspecting customers full price for the "sale" items which is sometimes more than twice the price the customer thinks he/she is paying for.Second, they offer 50% coupons which can be printed off their weekly online sales flyer and when you purchase an item that in NO WAY indicates it is on sale either by special tags or otherwise advertized they charge full price and say the item is on sale and the 50% coupon cannot be used to purchase this item. *Note: For at least 15 years I shopped at the AC Moore location in Saratoga Springs and this NEVER happened to me. I have moved closer to the location in Latham and I feel tricked or deceived every time I go in that store. Customer Service insists they are correct and will not go out of their way to please the customer and can be, in fact, quite rude as happened to me today, 1/8/12. I appreciate your time and look forward to hearing from you.