AC Pacific Corp

Per our warranty booklet, if any problem should occur with the furniture you purchased the customer needs to contact the AC Pacific Corporation retailer from whom you purchased your furniture fromThis is written in our warranty booklet because AC Pacific Corp is the wholesaler and we do not contact customers directly about warranty claimsIn this case, AMB furniture should have assisted you with the process of warranty claims and not asked you to contact AC Pacific directly as all of our retailers are aware of the warranty procedureSince AMB Furniture is a local customer of ours we would have authorized to repair the furniture at our warehouse because it was an issue that can be repairedHowever, AC Pacific Corp is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your homeYou must make those arrangements with the retailerI am not sure if this was explained to the customer by AMB Furniture, but it is part of the warrantyWe have never denied any repairs to the customer or not warranty the furnitureI believe this is a miscommunication between the customer and the retailer

Per our warranty booklet, if any problem should occur with the furniture you purchased the customer needs to contact the AC Pacific Corporation retailer from whom you
purchased your furniture fromThis is written in our warranty booklet because AC Pacific Corp is the wholesaler and we do not contact customers directly about warranty claimsIn this case, AMB furniture should have assisted you with the process of warranty claims and not asked you to contact AC Pacific directly as all of our retailers are aware of the warranty procedureSince AMB Furniture is a local customer of ours we would have authorized to repair the furniture at our warehouse because it was an issue that can be repairedHowever, AC Pacific Corp is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your homeYou must make those arrangements with the retailerI am not sure if this was explained to the customer by AMB Furniture, but it is part of the warrantyWe have never denied any repairs to the customer or not warranty the furnitureI believe this is a miscommunication between the customer and the retailer

***, Good AfternoonI have left a message for *** *** todayThe issue reported is something that we would cover under warrantyI will contact the customer again Friday 10/05/ if I don’t hear back from him before thenWe will communicate directly with the customer and
discuss our offer to resolve the problem Best Regards, *** ***|Purchasing / Logistic

Please see attached for the warranty. Please let me know if there is anything else you need from me.Best Regards,***

Please see attached for the warranty.  Please let me know if there is anything else you need from me.Best Regards,[redacted]

Per our warranty booklet, if any problem should occur with the furniture you purchased the customer needs to contact the AC Pacific Corporation retailer from whom you...

purchased your furniture from. This is written in our warranty booklet because AC Pacific Corp is the wholesaler and we do not contact customers directly about warranty claims. In this case, AMB furniture should have assisted you with the process of warranty claims and not asked you to contact AC Pacific directly as all of our retailers are aware of the warranty procedure. Since AMB Furniture is a local customer of ours we would have authorized to repair the furniture at our warehouse because it was an issue that can be repaired. However, AC Pacific Corp is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. I am not sure if this was explained to the customer by AMB Furniture, but it is part of the warranty. We have never denied any repairs to the customer or not warranty the furniture. I believe this is a miscommunication between the customer and the retailer.

[redacted],   Good Afternoon. I have left a message for [redacted] today. The issue reported is something that we would cover under warranty. I will contact the customer again Friday 10/05/16  if I don’t hear back from him before then. We will communicate directly with the customer and...

discuss our offer to resolve the problem.       Best Regards, [redacted]|Purchasing / Logistic