Academic Support Center

IN SEPTEMBER 2019 I WAS CONTACTED BY ACADEMIC SUPPORT ON MY CELL PHONE IN REGARDS TO DEBT FORGIVENESS OF MY STUDENT LOANS. JORDAN F WAS THE INDIVIDUAL CONTACTING ME. HE ASKED PERTINENT QUESTIONS IN REGARD TO MY ELIGIBILTY AND TOLD ME THAT I WAS APPROVED. I GAVE HIM MY BANK INFO AND ALLOWED HIM TO PLACE MY CURRENT LOANS IN DEFERMENT UNTIL ALL THE PAPERWORK WAS APPROVED. BEGINNING ON SEPTEMBER 20 THIS COMPANY DEDUCTED $159 FROM MY PERSONAL BANK ACCT WITH MY APPROVAL. THE TERMS WERE SET UP TO BE DEDUCTED BI-WEEKLY UNTIL APPROVAL, AND CONTINUED UNTIL NOVEMBER 1ST, WHICH WAS NEVER WITHDRAWN FROM MY ACCOUNT. I TRIED CALLING THE PHONE NUMBERS THAT I HAD, LEFT MESSAGES. FINALLY JORDAN F CALLED ME IN MID NOVEMBER TO TELL ME THAT I WASNT ELIGIBLE AFTER ALL. WHEN I INQUIRED ABOUT THE MONEY THAT WAS ALREADY SENT, HE TOLD ME THAT I WOULD BE REFUNDED THE ENTIRE AMOUNT AND THAT A CHECK WOULD BE FORTHCOMING. OF COURSE, NO MONEY WAS REFUNDED. IN ALL, I HAD PAID THEM $477. IN JANUARY I CONTACTED MY STATE ATTY GENERAL AND THE CALIFORNIA STATE ATTY GENERAL IN REGARD TO MY PROBLEM. CALIFORNIA RESPONDED IMMEDIATELY AND I RECEIVED A LETTER WITH A COMPANY RESPONSE FORM. ACADEMIC SUPPORT EMPLOYEE, DON ABADIE, LIED AND SAID THAT I WAS CONTACTING AN EMPLOYEE WHO WAS NO LONGER WITH THEM. TO ADD INSULT TO INJURY, THEY ONLY REFUNDED $440. MY SITUATION HAS BEEN HAPHAZARDLY RESOLVED, AND I THINK THIS COMPANY NEEDS TO BE PUT ON A SCHMUCK LIST.