Academic Tours and Travel

Revdex.com:
At this time, I have not been contacted by Academic Tours and Travel regarding complaint ID ***
Sincerely,
*** ***

Review: Below is a chronology of my experiences dealing with Academic Tours and Travel, [redacted] (Telephone Number ###-###-####) and its [redacted]. After a series of emails between [redacted] and myself. from June [redacted], 2013, my wife and I signed up for a September, 2014, three week tour--adding one week in [redacted] to their advertised two week Malta and Sicily Delight Tour. In an email dated June **, 2013, [redacted] stated As previously mentioned everything is fully refundable up to 30 days prior to departure, minus a $100 per person administrative fee. The land cost of the trip was $8950 and a deposit of $3300 was mailed to Academic Tours on June **, 2013. On June **, 2013, [redacted] emailed just a short note to let you know we received your check and invoice. Thank you.On November *, 2013, I mailed a letter to Academic Tours cancelling the trip because of pressing health issues and concerns. I asked for a refund of my deposit minus cancellation fees. On November **, 2013, I emailed [redacted] asking when we could expect the return of our deposit. In response, [redacted] on the same day emailed We have submitted claims to all of our various suppliers for them to refund your money as expeditiously as possible. As soon as we receive the money from them we will forward it on to you in the form of a check. I emailed [redacted] on January **, 2014, April **, 2014, and on May *, 2014, inquiring about the status of our refund. NO RESPONSE.I called Academic Tours on July [redacted] and *. All three calls were forwarded to voicemail with the same message: We are unable to take your call. We are busy assisting other customers. Your call is very important to us. Please leave a detailed message and one of our agents will return your call as soon as possible. Have a blessed day. There has been NO RESPONSE.I emailed Academic Tours and copied [redacted] on July *, 2014, inquiring one more time on the status of our refund and possible actions I would take if Academic Tours has not returned our money by Wednesday, July **, 2014. NO RESPONSE.Desired Settlement: I have followed all of the conditions necessary for a refund. I mailed a letter to Academic Tours cancelling our trip. "Everything is fully refundable up to 30 days prior to departure, minus a $100 per person administative fee." I am due a refund of $3100.($3300 deposit minus $200 administrative fee.

Consumer

Response:

At this time, I have not been contacted by Academic Tours and Travel regarding complaint ID [redacted].

Sincerely,