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Academy Bank, NA

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Reviews Academy Bank, NA

Academy Bank, NA Reviews (2)

I have used Academy Bank for the past 5 years and am closing my account this weekend. Your team has arbitrarily removed my account access at any given time multiple times over the last 5 years with zero warning.

This happened once again this morning, when I had a minor emergency and needed to transfer funds from my savings to my checking account. Upon trying to login, I received an "invalid access token" error and was unable to access my account for 1.5 hours - that is, until I went to work. I was able to login at work, but not on my home computer which raises concerns about the security of my online account.

Anyway, I called this morning to try and have this resolved and was on hold for NINE minutes before hanging up - not ever having gotten hold of one person - and resorting to the chat option. I do not prefer the chat option because I tend to get an attitude from the people I've spoken with.

Additionally, your company changed the routing number on my account without informing me - I believe during 2015 or 2016 - making me late on my bills one month. After this was done - without my permission OR consent - I asked for new checks that reflect this new number, and your company told me I needed to BUY MY OWN - Regardless of the fact that I was supplied with about 5 books of checks when I first opened my account.

It is absolutely unacceptable to have removed access to my bank account without informing me, not once, but multiple times over the past 5 years and arbitrarily change my account information without ONCE letting me know beforehand.

Because of these experiences, your company has hurt my credit standing and personal finances. For these reasons. Your company's incompetence could be considered criminal in some circles, given the apparent recklessness and apathy when it comes to protecting personal information, not to mention the lack of regard for timely and clear communication regarding my account.

After these experiences, and after reading the numerous similar experiences from others, you need to be investigated for the seriousness of these issues.

Worst banking experience EVER. I opened my account on Oct. 8 or 9 and still haven't received my debit card. I've called and gone into the branch office, and I'm always given a different date that my card was sent out. They also told me I should have paid attention when I opened my account. That was pretty rude. Especially since one person told me 4-7 business days and another told me 10-17. Last week, I was told the card had been re-issued and sent to me again because of some bank security breach and their computers. Today I was told that the card had been sent back to them, they received it on Oct. 27, and that I needed to answer a bunch of security in order for it to be sent to me again. Why didn't they contact me to let me know I needed to go thru some procedure in order to have it resent and receive my debit card? Banking with them has been a terrible inconvenience. Not only do I waste gas (& time - the wait there is looong, even when there is no line at all) going to the branch office in order to get money, but since I don't have my debit card, I missed a mandatory training session for a job one morning; when I woke up to car problems and didn't have the cash to get it fixed in time. The job was given to someone else. I'm just hoping I'll get my card within the next couple weeks. I'll go thru [redacted]. If I don't get my card, within 14 days, I'm closing my account.

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Address: 1607 W Bethany Home Rd, Phoenix, Arizona, United States, 85015-2507

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