Academy Bus

I am sorry we did not respond to your complaint earlierI do not handle line run complaints and I forwarded it to another person in the company, apparently they did not receive it.We sincerely regret any inconvenience cause by the confusion in our schedulesOur schedules are subject to change, and occasionally runs are revised or eliminated and passengers are not aware of the changesWe would be willing to consider reimbursing the passengers expenses related to making alternate arrangements for the trip homeKindly provide a listing of expenses incurred as a result of this incidentThank you[redacted] ***Director of Charter Sales

Complaint: [redacted] I am rejecting this response because: I would appreciate at least a month's worth of reimbursement for travel expenses at a bare minimumYour buses are habitually late, and we as Staten Islanders have to bear the brunt of the impact of the lateness, with no compensation or resolution in sightI have called your offices multiple times, and repeatedly get hung up onYour employees simply do not care.In addition, on Friday, October 28th, one of your buses nearly broke down after showing up minutes lateThe driver complained about a broken windshield wiper on a terribly rainy dayThis was aboard the xaround 6:30/7:pmSo not only are your buses religiously late, your buses break down frequently, and your drivers lack professional courtesyI'm really unhappy with the lack of service, and would very much appreciate a month's worth of compensation via check and/or MetrocardThat's two trips a day, for days ($a day x work days = $260)Staten Islanders shouldn't have to be at the mercy of one single bus lineThere has to be something that can be doneIt's not fair that I have to deal with 3-months of terrible service, to only be offered a week's worth of bus fareThat's not an even payout, so please do betterWhile I prefer not to go the litigious route, I will do what is necessary to ensure I can get to work on time, in a safe manner, by courteous professionalsI have receipts, photos, and video to back all claims.Please advise of how compensation will be made Regards, [redacted] ***

yesterday 12/05/2019 I boarded the # 30 bus in Jersey city bus number 6486 around 6:35 pm, upon entering I inserted the money starting with my $1 bill. I immediately noticed that the display didn't reflect that sum being added, I went ahead and put the coins in: 2 quarters and a 10 cent and 1 by mistake ( it was cold...). the driver addressed me in the most disrespectful way, she said: " hey you put the money in" when I said that I just did, while she was watching me , she started shouting that I was short 40 cents, and going on and on , I added 2 quarters just to show her that it wouldn't reflect the total, she continued arguing aloud by herself. The machine wasn't working, she was shown that fact, yet she went on, embarrassing me and being super rude. THIS IS NOT THE WAY TO TREAT CUSTOMERS!

[redacted] *** [redacted] [redacted] November 1, [redacted] *RE: YOUR Revdex.com COMPLAINT ABOUT ACADEMY’S STATEN ISLAND BUS SERVICE # [redacted] *Dear [redacted] *We received a full recap of your concerns regarding our commuter service between Staten Island and New York from the Revdex.com of NJ On the date of the incident you describe, Friday October 7th 2016, there was unusual traffic congestion which caused a backup and significant increase in waiting times for buses We apologize any lack of courtesy exhibited by our driverWe have passed along your concerns to his supervisor and he will be reminded that a big part of his daily job is to be pleasant and courteous to all passengers, even under trying circumstancesThere is no excuse for the kind of behavior you describe We will counsel our driver as you requestedWhile we are not able to reimburse you for all of your transportation expenses since March, we would be able to provide you with a week’s supply of tickets as a gesture of good will and customer service Please advise if this is a satisfactory resolution Sincerely, John K***Director of Sales Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] *** I am sorry that you have been having issues with AcademyI am aware that on 1/and 1/the extreme cold temperatures did have an effect buses and the on time performance of scheduled service Extreme cold has a detrimental effect on our operationsAnytime you have an issue please contact Academy’s customer service immediately at [redacted] Drivers are responsible to check the operating systems on the buses, including the heat and cooling systemsIf there is an issue the driver is required to report defects so that necessary repairs can be madeI can only apologize if you encounter an insensitive driver, again please call from the bus to customer service so that we may address any issue that you are having immediatelyWe will review scheduling to see if adjustments need to be made based on your inputWe do take your complaints very seriously Sincerely, Chuck K [redacted] TERMINAL MANAGERAcademy BusToms River [redacted]

I would be happy to look into this complaint, but this is the first time anyone from the Revdex.com has contacted me regarding this, and the statement that I did not respond is not trueIf the Revdex.com would like to reopen this I would be happy to respond after I've had the opportunity to research the details

ACADEMY RESPONSE Academy does not operate the parking lot at the *** *** *** ***The parking lot hours are controlled by the landlord, the *** *** *** *** Advance notice of the early closing is provided to customers. Academy charges a monthly fee for
transportation, not for parking which is available without charge.The customers issue is with the NJ Turnpike Authority, which is the entity that operates the parking lot

[redacted]    [redacted]  November 1, 2016  [redacted]
*RE: YOUR Revdex.com COMPLAINT ABOUT ACADEMY’S STATEN ISLAND BUS SERVICE #[redacted]
*Dear...

[redacted]
*We received a full recap of your concerns regarding our commuter service between Staten Island and New York from the Revdex.com of NJ.  On the date of the incident you describe, Friday October 7th 2016, there was unusual traffic congestion which caused a backup and significant increase in waiting times for buses.  We apologize any lack of courtesy exhibited by our driver. We have passed along your concerns to his supervisor and he will be reminded that a big part of his daily job is to be pleasant and courteous to all passengers, even under trying circumstances. There is no excuse for the kind of behavior you describe.  We will counsel our driver as you requested. While we are not able to reimburse you for all of your transportation expenses since March, we would be able to provide you with a week’s supply of tickets as a gesture of good will and customer service.  Please advise if this is a satisfactory resolution.  Sincerely,  John K[redacted]Director of Sales  Tell us why here...

Initial Business Response /* (1000, 6, 2016/11/29) */
Ms. [redacted] purchased a 2002 Nissan Altima on March 2015. Total purchase price of the vehicle was [redacted] plus tax of [redacted] Ms. [redacted] test drove the vehicle which she was pleased. We proceeded to complete all paperwork in the...

office both parties signed all documents in person. Ms. [redacted] bought the vehicle As Is no warranty. She put down [redacted] on the day of purchase, with a balance of [redacted] She was giving a temporary tag for 30 days. Ms. [redacted] agreed to pay the balance within 21 days. She never show to make final payment. Ms. [redacted] call the car lot after a month and two weeks, stating the car won't start. I told Ms. [redacted] to tow the vehicle back to the car lot. My Mechanic checked out Ms. [redacted] vehicle, he stated the engine was blown. I offered to replace the engine if she came with the balance she owed. She said No! She didn't have any money now, and that she needed a car right now for work. Ms. [redacted] stated that she didn't want the 2002 Nissan anymore and asked if she could be put into another vehicle. I explain to her that I could put her into another vehicle but the balance for the 2002 Nissan Altima would be transferred to the other vehicle which she agreed. We completed paperwork for a 2000 Pontiac Grand Am. She test drove this vehicle and agreed to make a payment of [redacted] within two weeks, she was a no show after two weeks she came and stated the car was giving her problems. My mechanic checked out the vehicle and all repairs was made free of charge. Ms. [redacted] left we didn't hear anything from her, three months later she called and stated the car was impounded. She stated that she needed the title. I put a lien on the title. I went with her to East Chicago Indiana Police Station to help her get the vehicle release. I stated that I was going to keep the vehicle until she pay what was owed. Ms. [redacted] stated NO! She was going to keep the vehicle in her garage. In August 2016 this year I received the title from the Department of Motor Vehicles. On November 16th this month, Ms. [redacted] called asking if I have the title to her car, I stated yes! You need to come with the balance of $1517.00 that you owed, before I could release the title. She was upset and demanding I give her the title. I was surprise I received a letter from the Revdex.com, I don't owe her, she owes me! The only resolution, she needs to pay her balance of [redacted] and I will give her the title.
Denco Auto Sales LLC
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because he sold a car that broke down in less than 30 days one and two his money was paid for the Altima.. The car was given in replacement of the Altima becauSe a statement was made the we would get an attorney if he did solve the first matter so to keep the peace he gave the grand am but here as a old up with the title info. The cat did get towed for expired tabs because it had just been sitting then for months because that car broke down as well... I called he asked him for title that's when him and his wife started to demand more more for a car that was given in return of the Altima breaking down.. Business was strictly done with him no one else.. When his wife left the office he called back Said meet him back at the office he would give the title so I could get the car out the pound and also get the correct tabs.. I went to the bmv to get the tabs which had to be a temp tag again because the car wouldn't pass the emissions text so when the titled was applied for they sent him the title so again we have no up to date tabs and the car is useless so I'm screwed out of [redacted]
Final Consumer Response /* (3000, 17, 2016/12/14) */
This lot is not even a but here pay here company it's a straight cash out only so how do we owe him anything when he was paid for the first vehicle an we were again given that one to take the place of the car that perviously broke down.. He can come get the vehicle when ever he is ready I just want my money I'll even settle for half of my funds back.. This is to much to deal with for a car that I can't even drive.

[redacted]
[redacted]
[redacted] I am sorry that you have been having issues with Academy. I am aware that on 1/9 and 1/10 the extreme cold temperatures did have an effect buses and the on time performance of scheduled service.  Extreme cold has a...

detrimental effect on our operations. Anytime you have an issue please contact Academy’s customer service immediately at [redacted]. Drivers are responsible to check the operating systems on the buses, including the heat and cooling systems. If there is an issue the driver is required to report defects so that necessary repairs can be made. I can only apologize if you encounter an insensitive driver, again please call from the bus to customer service so that we may address any issue that you  are having immediately. We will review scheduling to see if adjustments need to be made based on your input. We do take your complaints very seriously.  Sincerely, Chuck K[redacted]TERMINAL MANAGERAcademy BusToms River [redacted]

Complaint: [redacted]
I am rejecting this response because:  Academy Bus cannot provide a bus service without offering a parking solution. Customers need to be able to get to and from the bus in order to ride. My issue is not with [redacted] or the Turnpike, my issue is that when the [redacted] lots are closed, there is no alternative offered by Academy. The attached note to patrons is a shinning example of the lack of responsibility the company takes on concert days. Hundreds of riders are left without a place to leave their car when taking the bus. This not only impacts [redacted] riders, it also impacts 109 and Cheesequake riders who are unable to park at their stops because of the influx of [redacted] riders. 
Regards,
[redacted]

I am sorry we did not respond to your complaint earlier. I do not handle line run complaints and I forwarded it to another person in the company, apparently they did not receive it.We sincerely regret any inconvenience cause by the confusion in our schedules. Our schedules are subject to change, and...

occasionally runs are revised or eliminated and passengers are not aware of the changes. We would be willing to consider reimbursing the passengers expenses related to making alternate arrangements for the trip home. Kindly provide a listing of expenses incurred as a result of this incident. Thank you.[redacted]Director of Charter Sales

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I would appreciate at least a month's worth of reimbursement for travel expenses at a bare minimum. Your buses are habitually late, and we as Staten Islanders have to bear the brunt of the impact of the lateness, with no compensation or resolution in sight. I have called your offices multiple times, and repeatedly get hung up on. Your employees simply do not care.In addition, on Friday, October 28th, one of your buses nearly broke down after showing up 45 minutes late. The driver complained about a broken windshield wiper on a terribly rainy day. This was aboard the x24 around 6:30/7:00 pm. So not only are your buses religiously late, your buses break down frequently, and your drivers lack professional courtesy. I'm really unhappy with the lack of service, and would very much appreciate a month's worth of compensation via check and/or Metrocard. That's two trips a day, for 30 days ($13.00 a day x 20 work days = $260)Staten Islanders shouldn't have to be at the mercy of one single bus line. There has to be something that can be done. It's not fair that I have to deal with 3-4 months of terrible service, to only be offered a week's worth of bus fare. That's not an even payout, so please do better. While I prefer not to go the litigious route, I will do what is necessary to ensure I can get to work on time, in a safe manner, by courteous professionals. I have receipts, photos, and video to back all claims.Please advise of how compensation will be made.
Regards,
[redacted]

I responded to Revdex.com using there online response system and had asked for specific dates and times whew the customer had an issue.so I could properly respond.  I had left my contact information waiting for their reply.Complaint # [redacted]

Review: On April 26, 2015 I purchased the Go Bus ticket number [redacted] at the Cambridge terminal to go to NYC at 7:30PM. There is a construction at the site and the bus change a pick up location. The sign was not clear and not many people know about it. The customer service office close at 6PM and I was unable to reach a live person. The company provide service into the late night but there is no representative work at the bus station. I missed the 7:30PM bus along with other passengers. I repurchased a new ticket [redacted] for Saturday April 27, 2015 at 7AM. The bus driver drove to the old pick up location because he said "it's very confusing to the passengers" in case other passengers do not know there is a new pick up location. Please check Go Bus Facebook page and you will see lots of complaints regarding this issues. I called the customer service 3 times and left voicemails. I have cell phone record proof of the calls. I never get a call back from the company. I finally spoke with Supervisor [redacted] who was not professional, rude and unhelpful. I file a formal complaint with the Head Quarter. The HQ forwarded my email to her and we had a phone conversation. At the end, she told me it was my fault and did not provide a credit card refund. She told me I suppose to read company fine print of rule and policy. Anything I asked her, she told me to find it on the company website. I believe the company should be fair to the passenger and don't take advantage of the people.Desired Settlement: I would like the company to refund back my credit card for the ticket number [redacted]

Review: this is regarding the bus whichleaves according to academy casino schedule on sundays 6 pm to atlantic city - every sunday psoted at gate 1 and online - to [redacted] and [redacted] casinos- this is alst bus for sundays going to ac- I arrives aroiund 830 pm or 9 pm to [redacted]l- or sometimes later-. every casino bus trip anywhere - has a return bus around a few horus later- - the tickert price is $40 for a round trip ticket which is what custeorms ger- one going one returning trip- however- ther eis no bus to return back to new york until 1 pm on monday- which left met o have to spend $109 for a hotel for april 26 trip- I bought the ticket to go tehr e- but ther is nothing returning- so academy should pay hotel night- since this is a roudn trip ticket but they have no reasonable time to return except 18 hours laterDesired Settlement: I boguht a roudn trip ticket- but ther is no retunr of bus to ny until 1 pm next day on monday for sun 6 pm trip april 26- please pay my hotel night- as I have npo alternative- to return back to nyc or a $50 greyhound ticket or my hotel night stay $109

Business

Response:

I would be happy to look into this complaint, but this is the first time anyone from the Revdex.com has contacted me regarding this, and the statement that I did not respond is not true. If the Revdex.com would like to reopen this I would be happy to respond after I've had the opportunity to research the details.

Review: I have been taking Academy for almost 2 years. The service from route 9 to Wallstreet and in both directions is atrocious. In the morning the customers could be standing outside in extreme weather waiting for a a half hour or more bc they will randomly cut out 3-4 busses on the schedule. In the afternoon commuting home is even worse. Multiple times a week I wait for 45 mins or more. I observe other bus routes receive 3 busses within this time frame. Their non existent service does not come cheap as they charge $350+ for a monthly pass and the prices just keep increasing.

Since I've been using their service, my bus has broken down about 5 times, as the company clearly does not maintain their busses. This leaves passengers stranded on dangerous highways waiting an hour or so for another bus to show up.

I believe that Academy is capitalizing on the fact that they are the only bus service that goes to the downtown nyc location. People are fed up! We are paying good money for this service and should not be treated this way!Desired Settlement: I would like the company to start delivering the service they promise to their customers. Send busses when they are scheduled to be there. It's not fair to make people pay the prices you charge yet deliver 25% of the services promised.

Business

Response:

I responded to Revdex.com using there online response system and had asked for specific dates and times whew the customer had an issue.so I could properly respond. I had left my contact information waiting for their reply.Complaint # [redacted]

Review: They advertise bus service that doesn't exist. They list buses on the schedule that never run. If you call them they tell you the bus is running on schedule. However it is actually cancelled. The bus never shows up. They leave people stranded with no way home.Desired Settlement: Adjust schedule or run the schedule they CLAIM to run

Business

Response:

I am sorry we did not respond to your complaint earlier. I do not handle line run complaints and I forwarded it to another person in the company, apparently they did not receive it.We sincerely regret any inconvenience cause by the confusion in our schedules. Our schedules are subject to change, and occasionally runs are revised or eliminated and passengers are not aware of the changes. We would be willing to consider reimbursing the passengers expenses related to making alternate arrangements for the trip home. Kindly provide a listing of expenses incurred as a result of this incident. Thank you.[redacted]Director of Charter Sales

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,