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I apologize, I thought I had responded to the complaintI am satisfied with the outcome and the dealership has contacted me for further resolution as wellCan this information be updated to show my response

This is the first time I have seen this complaint I received a call notifying me of the issue I have spoken to my Service Manager to research the issue and will respond to the customer today right away.Will advise.Thank you.Jay B [redacted]

I found both the 5/6/and
5/13/email in my spam folder. First ti me this has ever happened. I have always gotten emails from you same day. I have reentered the applicable address into my approval list to prevent from happening in the future.I have discussed with our Service Manager John K*** and we have reviewed the paper work. The customer did sign the pre service authorization for us to diaog the vehicle. Diaog fee is $108.00.We also found a GM Case on the issue and had already been trying to recontact the customer based on the GM Case request. No response to our phone calls from either numberWe are still researching details of the visit and any phone calls after check in that may have taken place.John K***, Service Manager, is calling customer now to offer: explanation, Refund of the charges for oil change and offer appointment with a loaner vehicle for a reevaluation of the vehicle to see if we can find any other issues that may be related to that that we did find. I will advise status of our efforts to take care of this situation for the customer. We will make every effort to assist and satisfy this complaint and further assist the customer with their automotive needsThank you for the phone call reminder.John E B*** **President and Executive Manager - Heritage Chevrolet - ***

I apologize, I thought I had responded to the complaint. I am satisfied with the outcome and the dealership has contacted me for further resolution as well. Can this information be updated to show my response.

This is the first time I have seen this complaint.  I received a call notifying me of the issue.  I have spoken to my Service Manager to research the issue and will respond to the customer today.  right away.Will advise.Thank you.Jay B[redacted]

I will look into this with more detail right away with [redacted] and also our GSM [redacted].  I am aware of this issue as I was here at the time of the appraisal.  We were not told by the customer not to open the Sunroof and we always access and operate all accessory items on a vehicle as to...

there operation because the lack of operation does effect the value of the trade.  [redacted] was not aware nor was he told by the customer not to open the sunroof while test driving the vehicle for a value assessment appraisal.    I was not here when the customer returned and complained that the roof did not close completely.  I will discuss this matter with [redacted] and [redacted] but based on my initial communication and knowledge of the situation we do not feel it is our responsibility to fix an accessory item on the truck that appeared to be in a inoperative or malfunctioning state at the time of our appraisal.  We certainly have no way of knowing that the roof was in fact already in that condition prior to the visit to our dealership.I certainly wish to convey to the customer our apology for what may have taken place and attempt to offer a cost of labor repair if a repair is in fact possible.  Perhaps the customer knows better what is wrong at this point.  Unfortunately he chose not to caution us to its use or assessment prior to us driving the vehicle for appraisal. I will follow-up with you as to our status and communication with the customer. [redacted]President and Executive Manager - Heritage Chevrolet