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Academy Floral Co. Inc.

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Academy Floral Co. Inc. Reviews (2)

Review: I ordered flowers for same day delivery. I received a confirmation/receipt of my order. By the end of the day, my order was not delivered. I emailed and called multiple times and received no response. I would like a refund of my order. My order number was [redacted].Desired Settlement: A refund of my money. I am not interested in receiving my order at a later date.

Consumer

Response:

At this time, I have not been contacted by Academy Floral Co. Inc. regarding complaint ID [redacted].

Sincerely,

Review: I placed an order for a "Godiva® Milk Chocolate Expressions" gift basket as a gift for my husband on our wedding anniversary on July **, 2013. The basket description on the website is as follows: Item Description: Godiva® milk chocolate is famous around the world for exquisitely rich, silky smooth milk chocolate. For the milk chocolate lover in your life, this premium assortment is sure to delight. Indulge them with milk chocolate gems, chocolate cashews, milk chocolate almonds, milk chocolate with caramel bar, 31% cacao chocolate bar, milk chocolate gems truffles and Godiva® Signature chocolate biscuits. Simply exquisite! I placed my order online and paid a total of $81.65 for the basket and delivery. I then called Academy Floral that day at around noon to verify that my order went through and that my basket would be delivered to my husband. The woman I spoke to verified that my order was in the system and said that it would be delivered shortly. She did not make any mention that there were problems with inventory or that there would be any substitutions made in my order. When my husband received the basket he was touched but we didn't go into detail about the things that were in it. I found out later in the day that he had not in fact received the basket I ordered. What he ultimately received were the following items: Hershey's Chocolate Bar Twix Chocolate Bar Milky Way Chocolate Bar Two Small Boxes of Brent and Sams Cookies Fruit Flavored Sugar Candies A Box of Assorted Mille Lacs Milk Chocolate Nutty Pleasures Chocolates (Not Godiva) One Box of Maxfields Assorted Chocoaltes One Small Box of Godiva Chocolates (8 Count) Not only was the trademarked "Godiva Expressions" basket not full of all of the Godiva chocolates it was advertised to contain, it was filled with items of substantially lower quality and kind. I did not order my husband an assorted snack basket; I ordered him a chocolate basket - and a luxury chocolate basket at that - not a supermarket grab bag. The items in this basket were unacceptable, especially in light of the occasion for which they were ordered. I contacted Academy Floral the very next day and informed them of this significant disparity between their advertisement and what my husband got and the woman I spoke with, [redacted], informed me that I shouldn't have expected to be able to get a Godiva chocolate basket at the price I paid; as if their website hadn't clearly stated that this assortment was available at that price. She claimed that she was only authorized to give me a 20% discount so I left my number with her in hopes that the business owner, [redacted], would contact me. It has now been nearly three weeks and I have called Academy Floral back at least 6 times - each time I am given the "run around" with claims that the right person I need to talk to is not in the office. At one point I spoke to [redacted], [redacted]'s brother, and he promised that I would receive a 35% refund on my credit card. When this was not posted I called back and an employee named [redacted] took down my credit card number saying she had spoken to [redacted] and that he had indicated he would be putting my refund through. It has now been 4 days and nothing has happened despite my persistence. I am extremely frustrated with and disappointed in this company's abysmal business practices and lack of integrity. I will be filing a small claims suit shortly if this complaint system is not successful. I am now demanding a full refund of the purchase price - I felt I deserved a full refund from the start. I tried to work with them and compromise, but the staff of Academy Floral is being dishonest and evasive. These types of practices are disgraceful.Desired Settlement: I am owed a full refund. I intend to file a small claims suit if this mode of resolution does not prove to be successful.

Business

Response:

Customer was given a partial credit as discussed.

Consumer

Response:

At this time, I have not been contacted by Academy Floral Co. Inc. regarding complaint ID [redacted].

Sincerely,

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Description: FLORISTS-RETAIL

Address: 2780 Broadway, New York, New York, United States, 10025

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