Academy Foot & Ankle Specialist

The explanation of benefits is available online it was never withheld from the patient. We did pre-cert the orthotics for the patient as a courtesy. The quote from the insurance is never a guarantee of benefits or payment. We spoke to [redacted] with United Healthcare on 9/30/16 and they quoted the...

benefits as listed -L3000 Covered when prescribed by doctor, covered at 80% after deductible met. At the time services were rendered, the patient's deductible had been met, therefore we quoted her an estimated cost of $80 per the pre-cert obtained. Reference number from the phone call on 9/30/16 is 7326. We have appealed the decision and exhausted the number appeals on our end. The patient is more than welcome to take this information and try to appeal on their end. We can take the patient out of collections if she would like to commit to a payment arrangement for the outstanding balance.