Academy Ford Sales Inc.

Review: the sales person is not correct pricing with me he is not fair with me, he gave wrong price and cheat me now I want to return my car but they are not agreedDesired Settlement: if possible some kind of credit

Business

Response:

**. [redacted] as we have offered previously, we invite you to

come into the dealership. We can go over

your paperwork. You seem to be confused

as to how the financing options work and we would like the opportunity to

clarify this with you in person. There

are many options with financing and you selected a lower rate in lieu of

rebates. We would welcome you to return

to the dealership at your convenience and go over everything, so that you feel

comfortable with your purchase. We look

forward to working with you to resolve this misunderstanding.

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

On behalf of Academy Ford we would like to

respectfully disagree with [redacted]’s assessment of our business transaction. Unfortunately, [redacted] declined to have the

recommended core support replacement, which would have repaired the gap between

the hood and fender that he mentioned in his complaint. The secondary complaint about his steering

wheel is not accident related it is a tie rod maintenance issue that was not

included in his estimate. The Check Engine Light is also not accident related

it is also a maintenance issue. The

complaint regarding the condition of the rear bumper is unwarranted as it is

clearly outlined in the estimate that this was going to be a recycled

part. In regards to the paint chips on

the front doors, these paint chips were not included in the estimate, so they

were not repaired. This vehicle has over

300,000 miles on it and has been in a total of 6 accidents according to both

CARFAX and AutoCheck. The most recent

accident was deemed a total loss by [redacted] with recommended

repairs totaling over $6,100. Academy

Ford repaired the vehicle as outlined in the estimate and that is what was

charged to the customer. We stand behind our work and our 50 years in business

with a tradition of honesty and integrity.

Thank you,

Academy Ford

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

See Attachment

Regards,

Business

Response:

In regards to

the rebuttal, we at Academy Ford would just like to reiterate that the repairs were

clearly outlined to the customer verbally and in the estimate and that is the

work that was completed. We continue to

stand behind the fact that Academy Ford repaired the vehicle as outlined in the

estimate and that is what was billed to the customer. With that being said, we would like an

opportunity to inspect the RF headlight assembly for the reported issues as this

was included in the estimate and we would like to ensure that it is working

properly. Please call our body shop

manager [redacted] to set up an appointment.

Thank you,

Academy Ford

Review: On 10/18/13, my fiancé received an email (we have it available for review) from Academy Ford's internet manager that indicated Academy Ford would sell vehicle [redacted] for the purchase price of $24,973. On 10/24/13, my fiancé took his trade-in into the dealership to be evaluated. The dealer agreed to $3700.00 for the trade-in, but said the above referenced vehicle would now cost $25,260. Although this was above the initial price, my fiancé was eager to purchase the vehicle so they compromised to a sale price of $25,000. I returned with my fiancé the evening of 10/24/13 to sign the loan documents. We received a printout of Academy Ford's Retail - Extended Detail list. This included a selling price of $27,561.00; a down payment of $3,032.16, a rebate of $1,500.00; and other "fees" totaling $2137.00. I have the printout in my possession. When asked about the costs associated with the "down payment" of $3,032.16, I was informed that this represented the tags, taxes, and freight associated with the vehicle that I stated I would pay out-of-pocket. I then asked how this differed from the other "fees" listed on the list associated to the "Document fee, registration, title fee, tire fee, lein fee, CVR fee, and Maryland fees," and I was told it was the same costs represented differently on the sheet.

I asked for a few moments to use my personal phone to calculate the fees and make a determination of the actual price of the vehicle. When I brought to the dealer's attention that the agreed upon $25,000 was not the actual sale price, the gentleman responded that "there was no way he way selling this car for that price." I referenced the email and then the "hand shake" agreement with my fiancé for the sale price of $25,000. He said the "bot[redacted] price" is $25,000, but this total was after I was expected to put a down payment of #3,032.16 and pay taxes, tags, and freight out of pocket. I want other buyers of Academy Ford to be aware of this experience and how they attempted to take advantage of customers.Desired Settlement: We want the vehicle for the $24,973 price that is written in the email we have on file. Additionally, I want the owner of the company to be made aware of the unfair sales practices that are being conducted in his/her store.

Business

Response:

Hi [redacted],

At Academy Ford we pride ourselves on a 50+ year tradition of

honesty & integrity, so fairness is always our goal. If you feel as though

we failed to live up to that goal, we sincerely apologize. The email you are

referencing included a description of the $24,973 price which was, “*Internet

price includes all available rebates and excludes tax, tags, freight and dealer

processing.” Also the trade that you

mentioned in your complaint was valued by us at $3,700, however you still owed

a considerable amount of money on that loan that is why you were required to

put down the $3,032.16. Please review

the correspondence that was sent to you and if you need any further

clarification do not hesitate to reach out to our General Manager, [redacted].

Sincerely,

Academy Ford