Sign in

Academy Heating & Air Conditioning

Sharing is caring! Have something to share about Academy Heating & Air Conditioning? Use RevDex to write a review
Reviews Academy Heating & Air Conditioning

Academy Heating & Air Conditioning Reviews (1)

Review: service call made for this business to come out and repair an AC unit not working properly but still function to the point where we had relief from the summer weather.

They came out and said everything is working fine and all we needed was a new filter. They sold us a new filter and charged us for the service call.

I was putting my unit's temp at very low, which did cool the house but my electric bill was very high and it seemed weird that I had to put it at 60 something for it to feel like low 70s. Low 70s before would freeze me out sometimes. However, we are not home most dayks and were not feeling the affects so much.

Now the other day a bad smell came in to my unit and now the AC is not working at all. I called this company back and they showed up the next day (came at the end of the day when they made a 1-4pm appt btw) and said that the circuit board is out and that we need to pay for it. I tried to call the service manager and left a message but he never called me back. I called him again this morning and he was rude, would not let me talk and basically said I was lying as he said that the unit had to have been working if his guy said so the first time.

He was the worst and claimed he was the owner of the company too. not sure if this is true but, for the sake of the business, I hope this is not the case.

I want not only the almost $100 that was paid the first time for the "service" call and air filter that wasn't needed but I also want them to repair at no cost or pay someone else's fee for coming out and repairing the unit.Desired Settlement: I want not only the almost $100 that was paid the first time for the "service" call and air filter that wasn't needed but I also want them to repair at no cost or pay someone else's fee for coming out and repairing the unit.

Business

Response:

October 8, 2014Dear [redacted],As per our phone conversation. I am sending you this letter as an explanation of Academy’s actions regarding the above referenced complaint.On July 9, 2014 Academy provided labor and material to check the air conditioning system. Our technician found the unit working and replaced the filter. The total charge was $95.00On September 30, 2014 Academy provided labor to check the air conditioning system. Our technician found a faulty blower control. There was no charge or money collected for that service call.The part needed to repair the unit would cost $67.00. The labor would be $80.00. The total repair would be $147.00.At no time did Academy overcharge, mislead, or take advantage of the customer. Our service has been fair and above board as it has been for over fifty (50) years of providing Heating and Cooling service in the Washington Metro area.If you have any further questions please don't hesitate to contact me.Respectfully,Robert N.Service Manager

Consumer

Response:

From: [redacted]<[redacted]>

Date: Wed, Oct 15, 2014 at 3:28 PM

Subject: cid [redacted] / Academy Heating & Air Conditioning

To: [redacted]

Thank you for your voice mail regarding your attempts to reject the above business' response to your complaint. Sorry for the problems you are experiencing. If you are getting a blue screen and are not able to type in that blue area, this may be a solution for you:

Check fields!

Write a review of Academy Heating & Air Conditioning

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Academy Heating & Air Conditioning Rating

Overall satisfaction rating

Description: Air Conditioning Contractors & Systems

Address: 11720 Nebel Street, Rockville, Maryland, United States, 20852

Phone:

Show more...

Add contact information for Academy Heating & Air Conditioning

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated