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Academy of Art University

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Academy of Art University Reviews (2)

We thoroughly reviewed the grievance that was sent to us on April 18, 2017. The Grievance Committee denied her request for tuition forfeiture. Fees are charged on a class by class basis and the Committee found that her last date of attendance was February 21, 2016 in FSH 100 Drawing for Fashion....

Our records indicate that she answered two progress questions and submitted a discussion post into module 3.1 Perspective. Our policies are clearly stated in the Student and Academic Policies, which can be found on page 22, "Students withdrawing from school or dropping a course after the start of instruction and before the fifth week of the period of enrollment will receive a refund for the unused portion of tuition and other refundable charges paid. Refunds will be calculated on the basis of the last actual week of attendance." She signed an enrollment agreement on January 29, 2016 confirming her understanding of this policy.
Academy of Art University is committed to the ideal that, in the pursuit of development, a student should be free of unfair and improper actions on the part of any member of the academic community. If a student feels that she or he has been subject to unjust actions or denied her or his rights, redress may be sought by filing an appeal or grievance within the framework of the Academy of Art University’s policies. The student in this case waited a year to file her grievance. We have followed through with our due diligence and listened to recordings of the phone calls that transpired between the student and her Admissions Adviser.  The student had multiple opportunities to decide not to attend the Academy of Art University. Her adviser walked her through the traditional information about AAU, the program of her choice, financial options and asked if she was ready to be successful. The student responded yes in each instance.

Initial Business Response /* (1000, 5, 2015/05/18) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@academyart.edu
Re: Case #XXXXXXXX
To Whom It May Concern:
This letter is in response to the complaint filed by [redacted] Jay [redacted] on May 5,...

2015. The Academy of Art University has an internal grievance process that is written in all of our policies and procedures. The Grievance Committee has decided to address your concerns in the following manner:
The Committee investigated your concerns and determined that Ms. [redacted] was unclear of our policy at the time she applied for her daughter. Therefore, the Committee has agreed to grant Ms. [redacted] a one-time exception to our policy and waive the $100 tuition deposit.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
(The consumer indicated **/she ACCEPTED the response from the business.)

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