Academy of Martial Arts - Sacramento

Review: Despite the provisions of the Agreement, when Member attempted to cancel the Agreement in accordance with the Agreement, she was unsuccessful. The events surrounding that unsuccessful request are suggestive of sham process designed to defraud Member, and most likely other Members and to keep Members in Agreements which they may properly cancel.This conclusion is based on the following:1.The Agreement requires Members to obtain MSI Cancellation Forms from the Business (Academy of Martial Arts Sacramento (AMA)). However, when Member sought to obtain such a form she was directed to submit a letter to MSI (Presumably, AMA was aware of the requirement for the MSI Form at the time). In other words, The Agreement requires a form, which the Business refused to provide, and thus the Member cannot obtain.Therefore, because the terms of the Agreement are specific as to the use of the Form, and because the AMA (which has forced Members to deal with its agent, MSI) refused to provide the form and directed Members to use a method not in compliance with the Agreement, both AMA and MSI acting premeditatedly, in concert can deny refunds on the grounds that the Member did not follow the process as provided in the Agreement.2.Despite the Agreements requirement for cancellation notices to be sent to a specific address, no such address is identified. The only address is a post office box for Billing Inquiries. Furthermore, post office boxes are generally not suitable for delivery of certified mail, let alone certified mail with return receipt.Again, this demonstrates a deliberate intent to either discourage cancellation, or make compliance with the terms of the Agreement impossible so as to allow MSI and AMA to deny cancellation or refunds.3.In compliance with the terms of the Agreement, Member sent a letter requesting cancellation due to a permanent disability on July 1, 2013. The letter was sent to the only MSI address she could obtainthe Billing Inquiry address listed in the Agreement. She also included a copy of a verification letter from her medical provider. Member cancellation request letter and the medical providers verification are enclosed as attachments 2 & 3, respectively. To date, there has been no response, acknowledgement, and no cancellation.The fact that there has been no response, acknowledgement, or cancellation supports the conclusion that both MSI and AMA are acting in a collaborative manner to defraud and cheat individuals who seek the services of AMA/MSI.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Cancellation of membership agreement and refund of payments taken after first cancellation request made on July 1, 2013.Member Name: [redacted] Member [redacted]

Business

Response:

Consumer's Final Response

Consumer states that the company agreed to cancel contract and not access any further charges. Complaint resolved.