Academy Sports & Outdoors

Thank you for providing us with the complaint from the above referenced customer We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues This letter responds to your correspondence regarding the above referenced case To the customers’ satisfaction, we believe to have resolved the issue addressed in the case above If there is anything else we can do to help with this matter please let me know Eneida LCenteno

Ordered a store brand HExpress Rain Jacket and Bibs offlineThey sent me an email letting me know they couldn't fill the order for the bibs, but they went ahead and shipped my order without consulting meSince it is a combo set, I now have to wait for the jackets to come in, then either ship them back or drive to an academy storeThe closest store is hour awaySo I have to spend my gas money and waste my time to return something that they should have never sent me in the first place!!!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Please see attachment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The order was canceled as requested I am satisfied with the business response

Revdex.com: This letter is to inform you that Academy Sports & Outdoors has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/1/and assigned ID [redacted] Regards,

Sent: Friday, January 23, 1:PM To: drteam Subject: Revdex.com Case # [redacted] Dear Dispute Resolution Team: This letter responds to your correspondence dated January 9, 2015, regarding the above referenced case To [redacted] satisfaction, we believe to have resolved the issue addressed in the case aboveThanks for your help and please let me know if you have any questionsEneida [redacted] Legal Assistant Academy Sports + Outdoors [redacted] [redacted] CONFIDENTIAL NOTICE: The information contained in this email is sent under the direction of an attorney and should be considered privileged and confidential information intended only for the use of the individual named above If you have received this email in error, please immediately notify the sender by telephone, and you are hereby notified that any disclosure, distribution or copying of this email or any attachment is strictly prohibited

Thank you for providing us with the complaint from the above referenced customer We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues In response to this complaint, we believed to have resolved the issue to [redacted] satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The lack of communication has cost me over $due to the marebate expiring [Provide details of why you are not satisfied with this resolution.] Regards,

Thank you for providing us with the complaint from the above referenced customer We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues In this case, we believe to have resolved the issue to MrRamon's satisfaction

Case ID# [redacted] ; [redacted] Dear Dispute Resolution Team: This letter responds to your correspondence dated December 18, 2015, regarding the above referenced case To Mr [redacted] satisfaction, we believe to have resolved the issue addressed in the case above If there is anything else we can do to help with this matter please let me know Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

No [redacted] was not paid for the installation of the goalInstallation was done by [redacted] professional installers a company contracted by Academy Sports and Outdoors where the goal was purchased

Dear Dispute Resolution Team: Thank you for providing us with the complaint from the above referenced customer We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issuesIn this case, Academy has investigated the customer’s complaint and determined that it acted appropriately under its fraud and loss prevention policies by placing a hold on certain merchandise credits sought by this customer If there is anything else we can do to help with this matter please let me knowSincerely, Eneida [redacted] Legal Assistant

Thank you for providing us with the complaint from the above referenced customer We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues.To Mr [redacted] 's satisfaction, we believe to have resolved the issue addressed in this caseSincerely,Eneida C [redacted]

Thank you for providing us with the complaint from the above referenced customer. We appreciate the feedback from our customers as well as the BBB’s help in reviewing and resolving customer issues. To Mr. [redacted] 's satisfaction, we believed to have resolved the issue addressed in... this case. If there is anything else we can do to help with this matter please let me know. Sincerely,Eneida [redacted]

Revdex.com:
This letter is to inform you that Academy Sports & Outdoors has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/16/and assigned ID ***
Regards,

Revdex.com:This letter is to inform you that Academy Sports & Outdoors has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/13/10:15:AM and assigned ID ***.Regards,

Dear Dispute Resolution Team: Thank you for providing us with the complaint from the above referenced customer. We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues This letter responds to your correspondence regarding the above referenced case. To the customers’ satisfaction, we believe to have resolved the issue addressed in the case above If there is anything else we can do to help with this matter please let me know

Thank you for providing us with the complaint from the above referenced customer. We appreciate the feedback from our customers as well as the Revdex.com’s help in reviewing and resolving customer issues In this case, we have made several unsuccessful attempts to contact Mr***
In an effort to resolve the issue, we advised Mr*** through email that he will be receiving a complimentary order for boxes of *** UMC 9mm Luger 147-Grain Centerfire Handgun Ammunition. Again, thank you for your assistance in resolving customer issues.Sincerely,Eneida ***