Acanac Inc

I've had to call Acanac support times and waited about min on average to speak with someoneThe first times they told me that everything is fine on their end but I still didn't have Internet accessThe 3rd time I called, I waited for hour and minutes to finally get to speak with someone only to have the call disconnectWhat a waste of timeI think I will be switching Internet providers very soon

I tried to order a modem for internet from them they never sent it charged me for it and the first month then wouldn't give me back my money I am now going to a differnt company and looks like I am taking a dollar loss on services never installed or a modem never receved***

I like the product but the customer service is terribleThe reps are rude and unfriendly

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My internet has been down for days Every day I call, get the run around, *** ***, and told over and over, "we've updated your ticket, someone will be there tomorrow days later, no calls, no technician, no internet Last night they hung up on me

I have ordered the service on the 3rd of June 2015 and payment went on 6th of June 2015.

• waited nearly 6 weeks and still I have not received the internet service.
• I have been charged for 2 months so far. (I asked to refund 1 month fee).
• Charged for an activation fee and modem fee.
• It took more than a month to receive a modem, Modem came on the 7th June 2015)
• Had to call customer service more than 15 times but still no solution.
• I got a confirmation from Acanac one technician would come on the 14th July to fix it. Acanac agreed not to charge another activation fee. (I will update on this)
• Received terrible customer service.

It seems, no-one in this company is responsible or accountable for clients issues.

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Poor customers service and technical knowledge...poor quality service.[redacted]

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My internet has been down for 9 days. Every day I call, get the run around, [redacted], and told over and over, "we've updated your ticket, someone will be there tomorrow. 9 days later, no calls, no technician, no internet. Last night they hung up on me.