Initial Business Response / [redacted] (1000, 12, 2015/10/22) */ As per original response, we will not pay anythingCustomer originally sought payment from insurance company and then later tried to seek unreasonable payment from shopNeither shop or insurance company is responsible for her car payment because of inconveniences: Dent customer is referring to, was a courtesy dent removal because without evidence customer claimed dent was not previously there, after the repair and the vehicle had already been picked upThis was only brought to our attention after the fact/after vehicle was already taken home and then brought back to claim these damagesAs a favor/courtesy to customer, shop performed an non-warranty courtesy repair to help out customer, even though shop was not at fault As stated in original statement, there were delays on back-ordered parts that shop can not controlSHOP is NOT responsible for delaysInsurance company adjuster already stated this to the customer as well, in original statementShop has all correspondence with customer and proof of timeline along with evidence from Insurance companyCustomer was not satisfied with repair and Insurance company adjuster agreed to help out customer and replace with OE bumper back in 5/Customer agreed to wait for new OE bumperShop contacted customer when bumper finally arrived but customer never picked up phone callsOur database shows proof of timeline and contact to customer via e-mail, text msg and phone callVerified number with insurance company that number is still validShop manager even personally tried to contact customer, only to be told a person on the other line that we had the wrong phone numberShop manager took down phone number as proofShop manager voice of the gentlemen on the line was the same person he had been in contact with but they denied identity on the phoneA month later shop is blindsided by Revdex.com complaint, after agreement original agreement with Insurance company supervisor and shopShop even continued to contact customer after Revdex.com complaint to let customer know that bumper would be returned to dealer to avoid restock fees set by dealer but customer never returned phone calls, text messages and e-mailsProof of sent e-mails, text messages and phone calls are all on our database If you look at original statement our shop even offered free rental to the customer to help out but they did not want the rentalThis again was a courtesy and something was not responsible for but to help customer out, so it was offeredShop has done everything to help out customer and even tried contacting the customer on several occasions to take care of original agreement(even customer already filed Revdex.com claim) to replace bumper with OEM, even though adjuster statement shows that bumper was tampered with by the customerShop will not reimburse customer because repairs were already made, supplement to replace was already set, rental was already offered, dent that was not shops fault but taken care of anyways and back-ordered parts that were in short supply at the time, were not the shops fault, you need to blame the manufacturer for thatNO refund of deductible, car payment or any sort of payment will be givenThis information will be submitted to the insurance company, as well because of the given situation
Initial Business Response / [redacted] (1000, 12, 2015/10/22) */ As per original response, we will not pay anythingCustomer originally sought payment from insurance company and then later tried to seek unreasonable payment from shopNeither shop or insurance company is responsible for her car payment because of inconveniences: Dent customer is referring to, was a courtesy dent removal because without evidence customer claimed dent was not previously there, after the repair and the vehicle had already been picked upThis was only brought to our attention after the fact/after vehicle was already taken home and then brought back to claim these damagesAs a favor/courtesy to customer, shop performed an non-warranty courtesy repair to help out customer, even though shop was not at fault As stated in original statement, there were delays on back-ordered parts that shop can not controlSHOP is NOT responsible for delaysInsurance company adjuster already stated this to the customer as well, in original statementShop has all correspondence with customer and proof of timeline along with evidence from Insurance companyCustomer was not satisfied with repair and Insurance company adjuster agreed to help out customer and replace with OE bumper back in 5/Customer agreed to wait for new OE bumperShop contacted customer when bumper finally arrived but customer never picked up phone callsOur database shows proof of timeline and contact to customer via e-mail, text msg and phone callVerified number with insurance company that number is still validShop manager even personally tried to contact customer, only to be told a person on the other line that we had the wrong phone numberShop manager took down phone number as proofShop manager voice of the gentlemen on the line was the same person he had been in contact with but they denied identity on the phoneA month later shop is blindsided by Revdex.com complaint, after agreement original agreement with Insurance company supervisor and shopShop even continued to contact customer after Revdex.com complaint to let customer know that bumper would be returned to dealer to avoid restock fees set by dealer but customer never returned phone calls, text messages and e-mailsProof of sent e-mails, text messages and phone calls are all on our database If you look at original statement our shop even offered free rental to the customer to help out but they did not want the rentalThis again was a courtesy and something was not responsible for but to help customer out, so it was offeredShop has done everything to help out customer and even tried contacting the customer on several occasions to take care of original agreement(even customer already filed Revdex.com claim) to replace bumper with OEM, even though adjuster statement shows that bumper was tampered with by the customerShop will not reimburse customer because repairs were already made, supplement to replace was already set, rental was already offered, dent that was not shops fault but taken care of anyways and back-ordered parts that were in short supply at the time, were not the shops fault, you need to blame the manufacturer for thatNO refund of deductible, car payment or any sort of payment will be givenThis information will be submitted to the insurance company, as well because of the given situation