ACC OP

This letter is in response to complaint ID [redacted] I have discussed the Situation with [redacted] several times and explained to her that our releasing list is our way of keeping track of those who wish to release and assist us in advertising and hopefully in the end releasing the apartment for the resident, but that she should be advertising and looking for a replacement for the apartment on her own as wellAs per our leases and Intent to release forms it is the responsibility of the Resident to find a replacement for their leaseI have included both of these documents for you as well as highlighting the release section in our lease for youAfter speaking to [redacted] on the phone she has informed us that she has not started to or planned on advertising the availability of the apartmentIn regard to her son's placement on our releasing list all of our placements on our releasing list are based first come first serve basis based on the date that the resident hands in the Intent to release form [redacted] is currently the highest he has been on my releasing list at 4th but this does not guarantee that I will be able to find a replacement for [redacted] 's leaseI have also informed them that if I do find a replacement I will contact them right away to update them on the releasing process and to let them know when they are fully released from the leaseThank you, Brandon NLeasing Manager

This letter is in response to complaint ID [redacted]. I have discussed the Situation with [redacted] several times and explained to her that our releasing list is our way of keeping track of those who wish to release and assist us in advertising and hopefully in the end releasing the apartment for the...

resident, but that she should be advertising and looking for a replacement for the apartment on her own as well. As per our leases and Intent to release forms it is the responsibility of the Resident to find a replacement for their lease. I have included both of these documents for you as well as highlighting the release section in our lease for you. After speaking to [redacted] on the phone she has informed us that she has not started to or planned on advertising the availability of the apartment. In regard to her son's placement on our releasing list all of our placements on our releasing list are based first come first serve basis based on the date that the resident hands in the Intent to release form.  [redacted] is currently the highest he has been on my releasing list at 4th but this does not guarantee that I will be able to find a replacement for [redacted]'s lease. I have also informed them that if I do find a replacement I will contact them right away to update them on the releasing process and to let them know when they are fully released from the lease. Thank you, Brandon N. Leasing Manager

Review: When my daughter applied to Villas On Rensch to possibly rent a villa, my credit card was charged the $40 application fee as well as a $200 fee for security deposit (even though no lease was signed or provided at that time). My daughter never signed the lease and after giving Villas notice that she was not signing the lease, the security deposit was not refunded. After three weeks the money still has not been refunded. The company now claims it takes 6 weeks for a refund. The security fee should never have been taken in the first place, since there was no signed lease. Having taken the fee, they should immediately refund the monies.Desired Settlement: This company needs to cease taking advantage of college students by taking security deposit fees prior to a lease agreement. They also need to refund the charges as quickly as they made the charge when notified that a lease will not be signed.

Business

Response:

Revdex.com spoke to the business today and stated that everything was processed on August 13th and sent to corporate to process the refund check. The check should have been received by now. If not, please advise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I did finally receive the refund. It took almost two months to receive the refund. This business has a practice of taking a $200 security deposit when no lease has even been signed and then holding the money for more than 40 days. They did not respond to two requests for the return of the funds until this complaint was filed. There is no legitimate right to take a security deposit without a lease. They continue to take advantage of college students who do not know any better.

Regards,