ACCC Claims Service, Inc.

ACCC Intake received this claim on 6/12/The adjuster didn't receive the actual claim until 6/16/The Listed vehicle was inspected on 6/17/ACCC did make an attempt to contact *** ***, our Named Insured, on 6/18/and left a detailed voicemail message for a return callThe
Listed vehicle was deemed a Total Loss*** *** was contacted on 6/29/by adjuster Melquisedec *** V*** and obtained the Named insured's statement regarding the facts of the lossThe Listed Vehicle is located at *** ***'s homeChristina M***, the adjuster assigned to the loss, spoke with *** *** on 7/1/and requested the theft affidavit, recovery report, and a copy of the police reportACCC is currently awaiting a copy of the Affidavit Of vehicle Theft, Title, the Theft Recovery Report,and Police Report to move forward with the claimThe Named Insured was contacted on 7/7/and made aware again of what is needed by ACCC*** *** is aware of what is going on with her claimThis is a *** loss being handled by ACCC's *** OfficeACCC expects to bring this file to an amicable close as soon as the requested items are receivedMelvin B***, Claims Manager, *** Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint if my tire was unbalanced it was because it was hit I only had my car for days and it wasn't wobbling before it was hit nor was the check engine light on, there's no way I would have pulled off a *** lot with a check engine light and a wobbling tire. My car has a computer panel in the truck where it was hitthe unbalancing made it wobble if my tire is wobbling and I don't know why that is an unsafe way of drivingI was told that my rim was bent and it had to be repaired to unbend it and repair the scuff marks from the impactIf the repair was minor and balancing why would the body shop charge for repairing the rim and balancing the carAlso; I called with the Body Shop on the phone to clarify that statement with a supervisor and he did confirm that repairs had to be made to unbend the rim and cover the scuff marks and scratchesOn the supplement the price to repair the tire increased if it just needed balanced the charge would've been cheaper and again if it needed to be balanced it was knocked out of alignment from the impact and with a wobbling tire or even if it was out of balance why would I drive my car that way to increase the damage when this was all caused by the insuredMy tow bill was never paid for which was over $when ACC told me they'd pay for it, my rental was approximately $because my car was in the shop and waiting for inspection almost a monthI asked ACC to pay me for my out of pocket expense which isn't half the rental nor tow billWhen I spoke with Eddie *** about a rental he didn't reveal a limit and told me I'd be reimbursed so that's what I expected. He told me to send the receipt and I would be refunded unless my insurance co. requested payment first then they'd pay whoever asked for payment 1st which I thought that was unprofessional to play the whoever comes first game when they are responsible for the total billWhen I submitted my receipt he told me they would settle to pay me $when about 1,was paid with total rental and towing. Also, It took at least a week for ACC to inspect the car and another week or two for them to mail me the paymentThere was no way I could have my car repaired without payment nor drive it with a wobbling tire when I didn't know why it was wobblingTo request my out of pocket expense is more than fair and they still want to short change me is very unethical for any insurance company to do
[Provide details of why you are not satisfied with this resolution.]
Regards,

This complaint on a *** claim was received in ***The loss occurred in *** and the *** assisted on the fileThe Total Loss claim was resolved and payment for the Total Loss and associated bills related to this loss were paidThe claim number is:***
Thanks
Melvin
B***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
This letter is to inform you that American Century Casualty Company has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/4/and assigned ID ***
Regards,

Dear Dispute Resolution Team: Thank you for the opportunity to respond to Mrs***’s supplement concerns relating to the above referenced automobile accident Our office on May 27, reached a settlement agreement for diminish of value and bodily injury claim with *** ***Checks and releases were mailed today for completion and return Please contact me should you have any additional questions. Sincerely, Michelle B*** Claims Supervisor 602-425-extFAX: 888-241-mb***@acccins.com Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I contacted you about A month ago concerning Claim# #***i received a response for Revdex.comhou.org about them settling and making an offer, which I acceptedI have not received or heard anything from ACCC Insurance directly or threw the mail yetThe paperwork they sent to you is all the evidence showing their intentionsI have tried to contact Rodney G*** numerous times but he fail to return any of my callsi am still paying for a car that should have been totaled out and paid for by nowthis matter needs to be taken care of immediatelyI would also like to be refunded for all the months that I have been paying for this vehicle and Insurance to them while they withheld information from me, and didn't commit to their promise.TranslateDesired Resolution / OutcomeDesired Resolution:Finish the JobselectDesired Outcome:I want them to commit to their agreement, and settle this agreement immediatelyThis has been going on extremely too long and if this matter is not settled soonI will be contacting a lawyer to file suitI have been dealing with company for years, and paying my insurance like clock work, but as soon as something happens beyond my control they Hide from their obligationsNow an offer has made and I acceptedI need to live up to it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Friday, May 13, 9:AM Subject: matter has not been resolvedThe business will not return my calls*** ** ***
Regards,

I acknowledge receipt of this complaint and apologize for my delay in responding.This claim was received in our office on 6-3-and assigned to adjuster *** ***. The insured vehicle was inspected and deemed to be a total loss on 6-4-14. On 6-5-adjuster *** spoke with
insured's daughter ***: 6/5/12:PM by *** ***R/C from insd daughter *** who stated that they want to file through *** - advised they prob will need to file with *** *** since they are the party that should be liable being that they hit the other party and pushed into her - gave her the local number for *** *** and she will call them to file a clm - she asked about a rental - explained rental reimbursement - she will just ask them for a rental - advised will keep the file open for any other questionsOn 7-18-the insured called adjuster *** to advise him she was having trouble with *** Ins and wanted to pursue her collision claim: 7/18/11:AM by *** ***Call from insd *** to discuss clm - stated that the C/C is giving her trouble settling - she wants to go ahead and use her 1st party coverage - IV is TTL - confirmed LH is *** *** - will call for LOG. On 8-4-adjuster *** called complainant *** *** with *** *** to advise we would proceed with handling the insured total loss. *** *** advised adjuster *** that he (***) HAD ALREADY APPLIED FOR AN ABANDONED TITLE ON THIS VEHICLE: /4/11:AM by *** ***Call to *** *** *** to discuss charges and move IV - spoke with *** - He said charges are Tow $and $day for days = $- advised that we cannot pay that for storage - he said that he has already filed for an abandon title since he thought the other insurance was taking care of the IV and they weren't going to get the IV - advised we can offer him the tow bill and reasonable storage - he declined and stated that he will just pursue the abandoned title since it has already been filed. On 9-10-adjuster *** spoke with Mr***: 9/10/4:PM by *** *** VM from *** at *** *** *** *** requesting call back to discuss titleR/C to Tow yard - he said that he didn't know we were going to file for a salvage title b/c he was trying to get an abandoned title and repair the IV - advised that we are required to file for salvage title but we will forward it to him once we receive it - he stated that will be perfect. On 10-1-adjuster *** contacted *** *** and negotiated a settlement of any and all claims for $3000.00: 10/1/10:AM by *** *** Spoke with *** at *** *** *** to discuss Tow and Storage charges - he said that he never agreed to accept the salvage title - advised that he told me he had already filed for an Abandoned title when we spoke on 8/and that he would just pursue that - he said that he tried but because the LH had an active title and because we filed for salvage title he couldn't get the abandon title - he stated that he is planning to file suit if we don't pay the full amount of $*** - asked for breakdown of the charges as follows:
Tow $***
Storage $***
Abandon Title App - ***
Teardown/Labor $***
Total $***
He said that at this point he wants the total amount - advised that we were not notified for days that the insd wanted to use 1st party coverage - at that point we offered to negotiate the fees due to the delay - he says he kept the IV in a bay for the entire time and has the right to charge $per day for a bay fee - asked why he kept it there and not on the lot and he said because he chose to do that to secure the IV - advised that we didn't ask him to keep inside - he said no we didn't but at this point he is only pursuing the regular storage of $per day and not the $but if he files suit he will pursue the $per day as he is allowed - he says he is willing to spend more to obtain less just to make a point - asked what he is willing to accept and he stated he wants us to make an offer - offered $and the title - he said he would not accept that but he would accept $and the title - advised I will discuss with my mgr and see if this can be approved - will call him back to discuss. Check has been issued (see attached)Advise if any additional questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11994982, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this
resolution.]
Regards,

ACCC INSURANCE COMPANY ARIZONA OFFICE PO BOX 680247, HOUSTON, TX 77268 (602) 425-5920, TOLL FREE (888) 879-8363                  April 28, 2016   Revdex.com of Metropolitan Houston 1333 W. Loop South, Ste. 1200 Houston, TX...

77027 RE:      Insured :                       [redacted]              Claim #:                       [redacted]             Date of Loss:               April 05, 2016             Claimant:                     [redacted]             Revdex.com Case No:            [redacted]          Dear Dispute Resolution Team:    Thank you for the opportunity to respond to Mrs. [redacted]’s concerns relating to the above referenced automobile accident.   The claim was reported to us on April 06, 2016 and an investigation began immediately. As part of the investigation, contact was made with Mrs. [redacted]. Statements from both Mrs. [redacted] and our insured indicated liability was favorable to Mrs. [redacted] An estimate was requested for Mrs. [redacted]’s vehicle and received on April 18, 2016. Adjuster Leon followed with Mr. [redacted] April 21st and explained repair process along with issuance of check. On April 25th in receipt of this complaint I followed up with Mrs. [redacted] wherein, I spoke with Mr. [redacted] who said we will deal with him.   I explained to Mr. [redacted] repair and supplement process. I confirmed with Mr. [redacted] he wanted clarification and repairs started. I agreed to follow up with his shop to get update. I spoke with [redacted] with [redacted], confirmed she received copy of estimate and was expecting a supplement. Supplement was received on April 26th, paid along with a faxed copy of supplement estimate to [redacted].   At that time, Mrs. [redacted]’s vehicle is currently under repair. Mrs. [redacted]’s bodily injury claim is open and pending her completion of treatment. As for the diminish value claim this is pending completion of repairs for further review.   Please contact me should you have any additional questions.      Sincerely,   Michelle B[redacted] Claims Supervisor 602-425-5920 ext. 1354 FAX:  888-241-0284 mb[redacted]@acccins.com               Note:   For your protection [redacted]aw requires he following statement to appear in this form. Any person who knowingly presents a false or fraudulent claim for payment of a loss is subject to criminal and civil penalties.             
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RE: CLAIM # [redacted]This claim was reported to our office on 5-22-15 as a total theft of the insured vehicle.  Although the vehicle was recovered the next day (5-23-15) the handling adjuster was advised of this on 6-23-15. Insured claimed he was never notified by the police on 5-23-15 that the...

vehicle had been recovered. There were no signs of forced entry to the vehicle and insured admits leaving a valet key inside (see police report and theft affidavit). The matter was referred to our S.I.U. department to assist. We inspected the recovered vehicle on 6-25-15 (see attached). Our S.I.U. department closed their investigation on 8-26-15 and the adjuster extended a total loss settlement offer of $16,228.18 to the insured on 9-1-15.

CLAIM #: [redacted] / COMPLAINT #: [redacted]
This claim was received in our office on 8/28/14 and assigned to adjuster [redacted]. The initial settlement check of $2091.58 was issued and mailed to Mr. [redacted] on 10/16/14 (see attached). Mr. [redacted] called on 10/27/14 to say he never...

received the initial payment and the initial check was voided that same date. Check was reissued and mailed to him on 10/29/14 (see attached). On 11/10/14 the reissued check was received in return mail. The adjuster called Mr. [redacted] that same date and was asked to mail the check to an alternate address: [redacted] - which she did that same date.
 
[redacted]
Claims Mgr.

May this letter acknowledge receipt of, and serve as a response to the above referenced inquiry received in my office. Let me preface this correspondence by conveying that it is this company's practice and my philosophy to operate with a clear sense of what is fair to everyone involved when a claim is presented to ACCC Insurance Company (“ACCC”). The loss took place on 3/15/2016 and the claim was reported the same day. ACCC issue payment for the repairs to the Complainant’s vehicle on 3/24/2016 and the check cleared on 4/6/2016. The Complainant’s vehicle did not arrive to the body shop until 4/11/2016. The repair time, including the supplement, was 8 days. The Complainant obtained an SUV @ $43.90 per day through her carrier [redacted]. The [redacted] representative offer the Complainant a smaller vehicle but the Complainant declined due to rain spots on the vehicle. ACCC is willing to compromise and reimburse the Complainant for 12 days loss of use @ $25.00 per day plus tax.  ACCC attempts to treat all customers and clients fairly with courtesy and professionalism.       Should you require any further information, please contact me at 404-929-0281, ext. 5163. Very truly yours,   Christopher [redacted]Claims Supervisor – GAACCC Insurance Companyc[redacted]@acccins.com

ACCC received the claim from our Named Insured, [redacted], on [redacted]. The I/V, a [redacted] with mileage of 127,849, was inspected and deemed a Total Loss. The estimate totaled $4,849.33. The vehicle has a damaged front bumper, coresupport,lamps, apron, etc. The...

damage exceeds the Total Loss threshold. Based upon the damage the I/v is a Total loss as per the Total loss guidelines for the State of [redacted]. It appears the named insured has a lien holder, therefore, will not be allowed to retain the salvage. Because the vehicle can be driven does not mean the vehicle is not a Total Loss. A Total loss simply means the damage to the vehicle equals or exceeds the actual cash value of the vehicle. The CCC Report and photos are attached. Unfortunately, the Named Insured hasn't heard from her adjuster, [redacted], because she suffered a [redacted] and is out of the office. The adjuster currently  assigned to assist with the claim just returned to the office from bereavement leave. ACCC is having the claim finalized to extend the Total Loss offer to the Named Insured so the claim can be concluded. ACCC has been and continues to be fair with our customers and clients as we handle their claims. [redacted]Claims Manager  ACCC Insurance Company - GA

Please review attached response.

ACCC received the above referenced claim on 3/15/2016 and began our investigation accordingly. The claim was reported by the insured. The listed vehicle is a 2002 [redacted] which is owned by the named insured and on the date and time of the loss. Based on the police report and statements obtained, the insured backed out of a parking space and struck the rear passenger side of the Complainant’s vehicle. The police were called and a report was written.   Statements from the insured and the Complainant were obtained on 3/17/2016. Coverage and liability was cleared. The Complainant’s vehicle was inspected on 3/21/2016. The Complainant was contacted by the adjuster and advised of the repair estimate amount. The Complainant became upset and advised her estimate was more and her vehicle is a [redacted]. The adjuster advised the Complainant of the repair and supplement process. The Complainant spoke with a supervisor and was advised of the repair and supplement process. The Complainant stated her vehicle was new and she did not want to drive around in a vehicle that was scratched up. Payment was issued and the Complainant was provided a rental vehicle for 3 days for the repair time. The appraiser received the supplement from the body shop that was repairing the Complainant’s vehicle on 4/12/2016. The vehicle arrived at the body shop on 4/11/216 and the vehicle was re-inspected on 4/13/216. An additional 2 days was added to the Complainant’s rental to cover the supplemental damage found. On 4/18/2016 the adjuster spoke with Kevin at the body shop and the adjuster was advised the check engine light was on due to low coolant and the tire was not properly balanced which caused a wobble. I spoke with the Complainant and advised the check engine light and the unbalanced tire was not a result of the loss based on the information we received from the body shop. On 4/25/2016, the Complainant contacted the adjuster concerning rental reimbursement. The Complainant submitted a rental receipt for review for reimbursement. The Complainant obtained the rental vehicle on 3/23/216 and returned the vehicle on 4/20/2016. The Complainant’s vehicle was drivable. The Complainant obtained a rental vehicle 19 days prior to dropping the vehicle off to the body shop. ACCC made an offer to reimburse the Complainant for the 8 days of repair time @ $25 per day plus tax for a total amount of $398.31. A property damage release form was forwarded to the Complainant on 8/25/2016. ACCC has yet to receive the signed property damage release to issue payment. The Complainant is seeking $599.28 in rental reimbursement. ACCC does not feel responsible for than the 8 day repair time for the vehicle. Attached is a copy of the estimate and photos of the damages to the vehicle and the property damage release form forwarded to the Complainant.     ACCC attempts to treat all customers and clients fairly with courtesy and professionalism.        Should you require any further information, please contact me at 404-929-0281, ext. 5163.   Very truly yours,       Christopher [redacted] Claims Supervisor – GA ACCC Insurance Company c[redacted]@acccins.com

CLAIM # [redacted] We acknowledge receipt of the complaint filed by our Insured - [redacted] This claim was received in our office on 4-20-15 and assigned to adjuster Christie R[redacted]  Contact was established with [redacted] on 4-21-15 and her vehicle was inspected by our appraiser on...

4-23-15 (see attached estimate & photos). As the insured vehicle was parked when the adverse party backed into her car, the insured first wanted to see if the carrier for the adverse party was going to pay the insured for her damages, so that the insured would not have to pay her $500.00 collision deductible.: 7/2/2015 12:46 PM by CHRISTIE R[redacted] @ [redacted] & SHE ADVISED THAT SHE HAD BEEN CALLING [redacted] AND HAS NOT BEEN ABLE TO REACH ME. SHE ADVISED THAT MY NUMBER HAS CHANGED. I ADVISED THAT THE CORRECT NUMBER IS [redacted] EXT [redacted] AND HAS BEEN THIS WAY SINCE I STARTED WORKING HERE. I ASKED HER IF SHE HAS HEARD FROM THE OTHER INSURANCE CARRIER AND SHE ADVISED THAT SHE HASN'T. ASKED HER IF SHE WANTS TO GO AHEAD AND USE HER INSURANCE AND PAY HER DEDUCTIBLE. SHE ADVISED THAT SHE WOULD CALL ME BACK. I EXPLAINED THAT WE WOULD SUBROGATE THE AT FAULT PARTY IS SHE CHOOSES TO USE HER INSURANCE. SHE UNDERSTOOD.7/2/2015 12:52 PM by CHRISTIE R[redacted] @ [redacted] & HE ADVISED THAT HE WAS BACKING OUT OF THE DRIVEWAY. THE IV WAS PARKED IN THE STREET. THE CV BACKED INTO THE PARKED AND UNOCCUPIED [redacted] PASSENGER. [redacted] WAS CALLED AND THEY DIDN'T WRITE A REPORT. HE ADVISED THAT HE HAS UNIQUE INSURANCE.7/2/2015 12:59 PM by CHRISTIE R[redacted] @ [redacted] & LEFT A M[redacted]AGE ADVISING THAT I DID CALL THE OTHER INSURANCE CARRIER AND THERE HAS NOT BEEN A CLAIM FILED. LEFT THE INFORMATION SO THAT SHE CAN FILE THE CLAIM. REQUESTED THAT SHE LET ME KNOW WHAT SHE WANTS TO DO ABOUT THIS CLAIM. THE POLICY #[redacted]As of this writing, the insured has not yet advised adjuster Christie R[redacted] if she prefers to proceed with her collision claim l[redacted] her $500.00 deductible. Greg H[redacted]

The above referenced complaint was received in our [redacted] Office on 2/4/2015 re**rding claim number [redacted] The Complainant, our Named Insured, is [redacted]. ACCC received the claim on 2/2/2015 at 9:50am and be**n our investi**tion accordingly. [redacted] reported her...

vehicle was struck in a parking **rage. The adjuster, [redacted], was assigned the claim. [redacted] called [redacted] on 2/2/2015 at 11:50 am. [redacted] verified [redacted]'s address and be**n to ask questions re**rding the details of the loss ,i.e, where was the vehicle parked, the kind of parking spaces, etc. [redacted] was trying to grasp the configuration of the parking spaces in the **rage. [redacted] said she couldn't really explain how the spaces were configured. [redacted] offered to send pictures of the spaces. [redacted] replied, fine, and asked if she could email the picture.  [redacted] became immediately irritated and asked that her claim be transferred to someone else and to speak to a supervisor. [redacted] advised she was the adjuster of record for her claim and attempted to give [redacted] her email address. [redacted] was attempting to advise [redacted] she was just trying to collect the information and [redacted] said she didn't want to work with [redacted]. [redacted] attempted to explain she is the adjuster assigned to handle her claim as [redacted] continued to request someone else. [redacted] terminated the call before [redacted] was allowed to give [redacted] her email address.  We discussed the claim with [redacted] after listening to the call. [redacted] should have escalated the call to the supervisor, but there was nothing in the conversation that should have made [redacted] feel uncomfortable, unsafe, or at fault for the loss. [redacted] would have no reason to manipulate claim information on anyone's file. The PD Supervisor, [redacted], spoke to [redacted] on 2/4/2015 and advised her of the usual and customary manner ACCC collects claim information. We have spoken to [redacted] re**rding escalating calls to management when a request is made. ACCC apologizes for this misunderstanding. It is ACCC's intention to treat all customers and clients fairly with courtesy and professionalism.  Thank you.[redacted],Claims manager - [redacted]

This loss occurred on 11-27-16.  We were able to make contact with the complainant on 12-2-16 to obtain the facts of loss.  We were unsuccessful in our attempts to reach our policyholder to obtain the facts of loss from his perspective.  Our policyholder did complete a report of...

accident form and we received it in our office on 12-20-16.  Our investigation revealed our policyholder bumped the complainant's vehicle in the rear at a very low rate of speed.  There were no damages to our policyholder's vehicle and the damages to the complainant's vehicle totaled $396.54 as there were only minor scratches to the rear bumper caused by this accident.  Attached is a copy of the estimate and photos of the complainant's vehicle.  As we have now concluded our investigation, we are issuing and sending a check to the complainant today, 12-20-16, in the amount of $396.54.  Regarding the complainant's injury, we feel the very low rate of speed impact would not cause any injury, therefore, we denied any casual connection between this accident and complainant's injury.  A letter to the complainant was sent to her on 12-8-16 stating this.  Thank you.