ACCC received the claim from our Named Insured, [redacted] , on [redacted] The I/V, a [redacted] with mileage of 127,849, was inspected and deemed a Total LossThe estimate totaled $4,The vehicle has a damaged front bumper, coresupport,lamps, apron, etcThe damage exceeds the Total Loss thresholdBased upon the damage the I/v is a Total loss as per the Total loss guidelines for the State of [redacted] It appears the named insured has a lien holder, therefore, will not be allowed to retain the salvageBecause the vehicle can be driven does not mean the vehicle is not a Total LossA Total loss simply means the damage to the vehicle equals or exceeds the actual cash value of the vehicleThe CCC Report and photos are attachedUnfortunately, the Named Insured hasn't heard from her adjuster, [redacted] ***, because she suffered a [redacted] and is out of the officeThe adjuster currently assigned to assist with the claim just returned to the office from bereavement leaveACCC is having the claim finalized to extend the Total Loss offer to the Named Insured so the claim can be concludedACCC has been and continues to be fair with our customers and clients as we handle their claims [redacted] Claims Manager ACCC Insurance Company - GA
CLAIM #: [redacted] / COMPLAINT #: [redacted] This claim was received in our office on 8/28/and assigned to adjuster [redacted] The initial settlement check of $was issued and mailed to Mr [redacted] on 10/16/(see attached)Mr [redacted] called on 10/27/to say he never received the initial payment and the initial check was voided that same dateCheck was reissued and mailed to him on 10/29/(see attached)On 11/10/the reissued check was received in return mailThe adjuster called Mr [redacted] that same date and was asked to mail the check to an alternate address: [redacted] - which she did that same date [redacted] Claims Mgr
ACCC received the above referenced claim on 3/15/and began our investigation accordinglyThe claim was reported by the insuredThe listed vehicle is a [redacted] which is owned by the named insured and on the date and time of the lossBased on the police report and statements obtained, the insured backed out of a parking space and struck the rear passenger side of the Complainant’s vehicleThe police were called and a report was written Statements from the insured and the Complainant were obtained on 3/17/Coverage and liability was clearedThe Complainant’s vehicle was inspected on 3/21/The Complainant was contacted by the adjuster and advised of the repair estimate amountThe Complainant became upset and advised her estimate was more and her vehicle is a [redacted] The adjuster advised the Complainant of the repair and supplement processThe Complainant spoke with a supervisor and was advised of the repair and supplement processThe Complainant stated her vehicle was new and she did not want to drive around in a vehicle that was scratched upPayment was issued and the Complainant was provided a rental vehicle for days for the repair timeThe appraiser received the supplement from the body shop that was repairing the Complainant’s vehicle on 4/12/The vehicle arrived at the body shop on 4/11/and the vehicle was re-inspected on 4/13/An additional days was added to the Complainant’s rental to cover the supplemental damage foundOn 4/18/the adjuster spoke with Kevin at the body shop and the adjuster was advised the check engine light was on due to low coolant and the tire was not properly balanced which caused a wobbleI spoke with the Complainant and advised the check engine light and the unbalanced tire was not a result of the loss based on the information we received from the body shopOn 4/25/2016, the Complainant contacted the adjuster concerning rental reimbursementThe Complainant submitted a rental receipt for review for reimbursementThe Complainant obtained the rental vehicle on 3/23/and returned the vehicle on 4/20/The Complainant’s vehicle was drivableThe Complainant obtained a rental vehicle days prior to dropping the vehicle off to the body shopACCC made an offer to reimburse the Complainant for the days of repair time @ $per day plus tax for a total amount of $A property damage release form was forwarded to the Complainant on 8/25/ACCC has yet to receive the signed property damage release to issue paymentThe Complainant is seeking $in rental reimbursementACCC does not feel responsible for than the day repair time for the vehicleAttached is a copy of the estimate and photos of the damages to the vehicle and the property damage release form forwarded to the Complainant ACCC attempts to treat all customers and clients fairly with courtesy and professionalism Should you require any further information, please contact me at 404-929-0281, ext Very truly yours, Christopher [redacted] Claims Supervisor – GA ACCC Insurance Company c [redacted] @acccins.com
ACCC received the claim from our Named Insured, [redacted] , on [redacted] The I/V, a [redacted] with mileage of 127,849, was inspected and deemed a Total LossThe estimate totaled $4,The vehicle has a damaged front bumper, coresupport,lamps, apron, etcThe damage exceeds the Total Loss thresholdBased upon the damage the I/v is a Total loss as per the Total loss guidelines for the State of [redacted] It appears the named insured has a lien holder, therefore, will not be allowed to retain the salvageBecause the vehicle can be driven does not mean the vehicle is not a Total LossA Total loss simply means the damage to the vehicle equals or exceeds the actual cash value of the vehicleThe CCC Report and photos are attachedUnfortunately, the Named Insured hasn't heard from her adjuster, [redacted] ***, because she suffered a [redacted] and is out of the officeThe adjuster currently assigned to assist with the claim just returned to the office from bereavement leaveACCC is having the claim finalized to extend the Total Loss offer to the Named Insured so the claim can be concludedACCC has been and continues to be fair with our customers and clients as we handle their claims [redacted] Claims Manager ACCC Insurance Company - GA
CLAIM #: [redacted] / COMPLAINT #: [redacted] This claim was received in our office on 8/28/and assigned to adjuster [redacted] The initial settlement check of $was issued and mailed to Mr [redacted] on 10/16/(see attached)Mr [redacted] called on 10/27/to say he never received the initial payment and the initial check was voided that same dateCheck was reissued and mailed to him on 10/29/(see attached)On 11/10/the reissued check was received in return mailThe adjuster called Mr [redacted] that same date and was asked to mail the check to an alternate address: [redacted] - which she did that same date [redacted] Claims Mgr
Please review attached response
ACCC received the above referenced claim on 3/15/and began our investigation accordinglyThe claim was reported by the insuredThe listed vehicle is a [redacted] which is owned by the named insured and on the date and time of the lossBased on the police report and statements obtained, the insured backed out of a parking space and struck the rear passenger side of the Complainant’s vehicleThe police were called and a report was written Statements from the insured and the Complainant were obtained on 3/17/Coverage and liability was clearedThe Complainant’s vehicle was inspected on 3/21/The Complainant was contacted by the adjuster and advised of the repair estimate amountThe Complainant became upset and advised her estimate was more and her vehicle is a [redacted] The adjuster advised the Complainant of the repair and supplement processThe Complainant spoke with a supervisor and was advised of the repair and supplement processThe Complainant stated her vehicle was new and she did not want to drive around in a vehicle that was scratched upPayment was issued and the Complainant was provided a rental vehicle for days for the repair timeThe appraiser received the supplement from the body shop that was repairing the Complainant’s vehicle on 4/12/The vehicle arrived at the body shop on 4/11/and the vehicle was re-inspected on 4/13/An additional days was added to the Complainant’s rental to cover the supplemental damage foundOn 4/18/the adjuster spoke with Kevin at the body shop and the adjuster was advised the check engine light was on due to low coolant and the tire was not properly balanced which caused a wobbleI spoke with the Complainant and advised the check engine light and the unbalanced tire was not a result of the loss based on the information we received from the body shopOn 4/25/2016, the Complainant contacted the adjuster concerning rental reimbursementThe Complainant submitted a rental receipt for review for reimbursementThe Complainant obtained the rental vehicle on 3/23/and returned the vehicle on 4/20/The Complainant’s vehicle was drivableThe Complainant obtained a rental vehicle days prior to dropping the vehicle off to the body shopACCC made an offer to reimburse the Complainant for the days of repair time @ $per day plus tax for a total amount of $A property damage release form was forwarded to the Complainant on 8/25/ACCC has yet to receive the signed property damage release to issue paymentThe Complainant is seeking $in rental reimbursementACCC does not feel responsible for than the day repair time for the vehicleAttached is a copy of the estimate and photos of the damages to the vehicle and the property damage release form forwarded to the Complainant ACCC attempts to treat all customers and clients fairly with courtesy and professionalism Should you require any further information, please contact me at 404-929-0281, ext Very truly yours, Christopher [redacted] Claims Supervisor – GA ACCC Insurance Company c [redacted] @acccins.com