Accel A/R Associates

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I
take this opportunity to thank Advance for finally providing me with
the information for which I clearly asked in my initial letter (“I
respectfully request a detailed bill and a response as to why this
valuable information that I mentioned above was never provided that
would have allowed me to make an informed decision.”)I
was never, I repeat, never, provided this information prior to your
doing so in your response through the Revdex.com
Once
again I will ask the questionWhy was this important
decision-making information not provided to me at the time that your
office manager contacted me nor did you convey the same to me when
you arrived at my residenceI never agreed to what you conveyed in
your response through the Revdex.comIt is ironic that your office manager
stated that there would be a $service charge for coming out but
your response said that “We
do not bill for partial hours and the travel time to the job is part
of the billable time.“
Here is a simple questionIf your response is correct, then why is
your office manger not providing the correct information? As I
interpret your billing charges, if you arrived and stayed five
minutes, then I would be billed a minimum of $210; that is a big
disconnect from a $service charge if you came and then immediately
leftI based my decision on the information that I was providedI
will not be held responsible for the failure on Advance's part to
provide the correct information and I do not know if it was a
misdirect, an omission, a slight of hands or whateverWhat I agreed
to was not what I was provided
Regarding
the insurance claim submission that you cited, I had intended to have
everything completed and file for my reimbursement on August 3d but
since I learned that I had two years in which to file my claim
instead of one, I went on vacation instead and did not file itI
had been having the repairs made systematically and paying for them
as I go and then I would submit the final completed claim to the
insurance company for review
Please
do not misunderstand my intent hereI am not trying to steal
anything from AdvanceMy issue is that Advance was negligent in its
practices which had I known, I would not have agreed to use your
serviceOnce again, I will make an offer to resolve this issueI
will agree to pay the $135/hr for only hours ($rounded up) of
time since the omission was on Advance's partAs I stated before, I
still will need someone to reinspect the system to affect the
necessary repairsI think this is more than reasonable on my part
as I believe that I would have the legal backing on my side if I
chose not to pay your erroneous invoice considering that Advance
withheld critical decision-making informationThis is my final
offer to resolve this matterIf you agree, please send me a new
bill clearly breaking down the charges and I will immediately remit
the payment to youIf you do not agree then I will review other
options that avail themselves to me
Regards,
*** ***

Revdex.com spoke with the businessThis customer's job took place in the fall of the business has been out to address the customer's concerns however it is clear that an animal, most likely a deer, is causing the damageNo warranty for the covers damage caused by an animal

I responded to Mr*** previously with the *** letterAfter receiving this notice, I realize he is asking for the labor breakdownWe charged Mr*** $135/hr for one man & $75/hr for the second manThe total billable time was for hoursWe do not bill for partial hours
and the travel time to the job is part of the billable timeTherefore, the amount due is $The invoice is due the day services are renderedMr*** has not paid anything to date. He mentioned in his letter that he was going to submit all of his claims to his insurance company on August 3, I have not heard any results of those claims or received any questions from the insurance company in regard to the charges Mr*** incurredThank you for helping with this matter.*** ***Advance Lawn Sprinklers