Accel Heating and Cooling LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is the sales person misinforming me that I will receive the [redacted] gift card by mailHe did not provide any information about "go on-line to claim" the gift cardAs of today, I still have not received the gift card Nevertheless, the humidifier that should have been installed at the time in summer, it has not been completed yetI called the office and have two different technicians to come to my house and it is still not in working orderThe last technician promised to call me back to come back but never call back for two weeks nowThis company has very bad customer services Regards, [redacted] ***

This issue has been resolved [redacted] is issuing [redacted] his Gift cardsThis was not the fought of Accel the customer failed to register for the gift card in a timely matterThanks Ed R***

[redacted] contract clearly states that the home owner would be responsible for Drywall repairs and paintingWe were never asked to save any drywallThe drywall which was cut from the ceiling was disposed of with the rest of the ceiling debrisThe customer was told before the work was started there would be holes cut in the drywall, the location of such holes and amountNow she is upset because she does not want to pay for the repairsAccel will not pay any amount towards the repairThank You Ed R***

Accel Heating, Cooling and Plumbing LLCran a service call on 10/10/and found a faulty EEV Board the diagnostic charge was $Accel Heating, Cooling and Plumbing ordered a new EEV board and set up the repair for 10/13/2016, we collected $for the repair and $for a
Service Agreement"Accel Heating, Cooling and Plumbing DID NOT INSTALL THIS SYSTEM" The homeowner has contacted us for a reimbursement stating he had a year Warranty, we asked for a *** number from the manufacture so we could process the warranty we did not know the homeowner had this warranty nor did he stat this at the time of a service call request or at the time of service, he wrote a check out for the service provided, this is a warranty that is purchased at the time of purchasing the new system and we did not sell the system to the homeowner Accel Heating, Cooling and Plumbing LLChas summited the warranty with the manufacture , we are waiting credit to be issued when that is complete we then will write a check to the homeowner for the diagnostic $and the service Fee $205.00, Totaling $304.00, Per the homeowners request

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I do not have any problems with repairing the ceiling which I agreed to.  As stated in my complaint, that was never the issue,  The issue at hand is that they discarded the pieces of dry wall that they were supposed to leave me so that I COULD repair the ceiling, and was also told by the installer that I would get some sort of discount/refund due to the fact that they had to push my date back a week which was never followed up on.  When I called and spoke to the owner, I was berated and cursed at when asking for assistance since they threw out the pieces of my ceiling that would have allowed me to fix it..
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting...

the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It is the sales person misinforming me that I will receive the [redacted] gift card by mail. He did not provide any information about "go on-line to claim" the gift card. As of today, I still have not received the gift card.  Nevertheless, the humidifier that should have been installed at the time in summer, it has not been completed yet. I called the office and have two different technicians to come to my house and it is still not in working order. The last technician promised to call me back to come back but never call back for two weeks now. This company has very bad customer services. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the...

response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It is the sales person misinforming me that I will receive the [redacted] gift card by mail. He did not provide any information about "go on-line to claim" the gift card. As of today, I still have not received the gift card.  Nevertheless, the humidifier that should have been installed at the time in summer, it has not been completed yet. I called the office and have two different technicians to come to my house and it is still not in working order. The last technician promised to call me back to come back but never call back for two weeks now. This company has very bad customer services. 
Regards,
[redacted]

This issue has been resolved [redacted] is issuing [redacted] his Gift cards. This was not the fought of Accel the customer failed to register for the gift card in a timely matter. Thanks Ed R[redacted]

[redacted] contract clearly states that the home owner would be responsible for Drywall repairs and painting. We were never asked to save any drywall. The drywall which was cut from the ceiling was disposed of with the rest of the ceiling debris. The customer was told before the work was...

started there would be holes cut in the drywall, the location of such holes and amount. Now she is upset because she does not want to pay for the repairs. Accel will not pay any amount towards the repair. Thank You Ed R[redacted]

We recently had our HVAC system replaced by Accel heating and cooling, they are a installation subcontractor for Home Depot. Accel's installation was terrible and there customer service was even worse.
The installers did not evacuate the main line so A/C refrigerant leaked throughout the whole home. So much that you could smell it upstairs and our living room was full of a haze and a smell of what I can only compare to helium. This was at about 9 am, not one of the technicians informed us of the leak or the dangers of exposure to the refrigerant and the fact that we should air out the home and evacuate.
We were only told of the leak when the technicians were done and my husband asked how the install went. At this point the installer is telling my husband almost like a war story about what happened and how he had to turn on the fans in the basement and go outside until the refrigerant leak aired out because he was getting to the point that he may pass out! So if the installer had to leave the home and air it out, why would you not once tell the home owners in the home to do the same? My husband called and told me not to come home with the baby yet so he can air out the house to be safe.
We have a 5 month old baby thank God I was on my way out about 9 and myself and baby only had minor exposure. But my husband was home all day thankfully in the office on the 3 rd floor working so his exposure only gave him symptoms of having a headache.
When I came home that evening I immediately called the installation company owner to inform them of the severity of this mistake and let them know we want our unit double checked to make sure there were no other mistakes. Edward R[redacted] (the owner) is telling me the leak was in the begging it should be fine now. As I am continuing to express the severity of the harm prolonged exposure to refrigerant gas can do, since my husband was home all day and no one told him to leave or even open a window. Coupled with the fact we a 5 month old baby in the house and if there were any mistakes in the install it could be extremely harmful even deadly to her. Edward seems irritated that I'm so upset and has the AUDACITY to tell me it's ok because the refrigerant is "heavy" in the air so it sinks to the lower levels like the basement. Abruptly ends the conversation by saying he is going to contact the technician and give me a call in the morning.
I called Home Depot to get them involved since we actually purshaced the system and install from Home Depot and Accel was just the company contracted out to do the installation. Home Depot immediately contacts Accel on three way with a representative from Accel on the phone she just like Edward seemed to think it was not a big deal. As she explained her case to Home Depot, not to me, that according to the technician they attempted use of the Evacuator but it was reading no refrigerant in the line, so when they cut the line and all of that refrigerate escaped into the home it was not the technicians fault because the line must have been clogged somewhere which made the Evacuator gage say it was safe to cut it. She then informed Home Depot that the technicians let my husband know about the leak. So everything is ok there is no service issue or cause for concern. So apparently this 3 way call was for Accel to explain to Home Depot how there is no issue with their service or installation. Forget about the irate, terrified, extremely concerned consumer paying for the product and installation.
By this point I had enough with the lack off responsibility, ownership or even validity Accel has shown to my complaint and concerns of their installation. I curtly and precisely reiterated the severity of the situation from this huge gas leak in our home and demanded that some sort of check up action be taken to insure the safety of my family. Home Depot whole heartily agreed and demanded a course of action for the Accel rep. She said they would send someone back out the following day to check the install. We hung up.
The following day came and went no one ever called me back or came back out to check our unit. This install was done on Dec.23 2016 it is now Jan. 3rd 2017 and after several attempts and submitting a bad review both the Home Depot and Accel we still have heard nothing back.
I am still very much in shock that this happened and there have been minimal to no efforts done by Accel to rectify or even apologize for the unprofessional, sloppy and truthfully potentially deadly installation. Furthermore, the absolutely offensive and disrespectful manor in which every Accel worker has handled the situation is underly ridiculous and I can't believe that Home Depot a practically house hold name with decent reputation is even having a company like Accel do work on their behalf.
I used to recommend Home Depot products, flooring, appliances, even the fact that they confidently do installations as well so it's a one stop shop. But after this experience I WILL NEVER RECOMMEND HOME DEPOT AGAIN!