Accelerated Collection Management

To Whom It May Concern:Mrand Mrs [redacted] came into store for a refund but they did not have the original card used on the purchase They were told we would try dry run refund, but it may come back as not original card.The refund was denied by the credit card processor The [redacted] 's were called and brought in original card, and refund ran.Brian K

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

We have spoken with *** ***We have given her an estimated ship date on her sofa of the end of JulyOnce the sofa has shipped we will contact her with updated information as to when we expect the sofa to arrive in Terre Haute, and arrange delivery to her home.Upon arrival in Terre Haute the
salesperson will work with *** and offer her a discount for the delay.Thank you.Sincerely,Brian K***

To Whom it May Concern, Iam in receipt of your letter concerning Mrs. [redacted]. She recently purchased a bedroom from my sa lesperson Matt. I am in agreement that she started out stating she did want "quality", etc. However, when Matt priced out options she considered "quality", she did not like...

the prices. She saw a group she liked, which had Ashley tags hanging from the drawers and the headboard, liked the price, and placed an order. When a consumer points to something and says that's what I want, the salesperson listens to the customer request. Her receipt, which she acknowledges receiving,clear ly shows Ashley as the brand. The receipt is reviewed at the counter with the customer,to make sure everything ordered is correct. It is difficult to argue you did not know the brand when it is on the receipt you signed.   Matt told her we did NOT have the group in stock,and it would take a few days to arrive. There we re 12 signs hanging in the store stating the terms of our sale. ALL SALES FINAL was the first term, and signs were placed prominently thru the showroom. Terms were again repeated at the checkout counter,and were clea rly printed across the sales ticket. While Mrs. Senft may not have specifica lly initialed or signed by each term, she seems to acknow ledge the terms were on her receipt. She signed the receipt, acknowledges it states all sales final,allow 3-8 weeks for back orders,yet somehow because she did not initial each statement the terms do not apply to her? When she spoke with Matt after she decided she did not like what she had purchased, Matt told her that even thought all sales were fina l,she could come in and reselect. She became very rude to Matt, and refused. All charges have been removed from Mrs. Senft's account, and her order was cancelled. Iam not sure what I am to do about this letter,as the matter seems to have been resolved in the manner she requested. Her charges were reversed,and the order was cancelled. Please advise if there is something we did not do. Thanks, Brian Kiefer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.I have contacted the company multiple times and still have not received a delivery date.  I was told one time it would be here by 11/15/17, but then told later that they could not commit to a delivery date.  I have been told there would be a discount, but that has not surfaced yet either.  My dispute with the finance company has been completed and the money was returned to my account as they confirmed I was double charged.  I feel at this point in time I have been scammed or some sort of fraud has taken place and will not ever see my sectional.  I feel that my money has been taken, and I am questioning if the order was ever placed to La-Z-Boy.  I have contacted La-Z-Boy directly and talked with a customer service rep.  She stated she would contact the company I purchased the sectional from and work with them.  Brian Keifer has verified that he has been in contact with her, but I am still waiting on a sectional. 
Regards,
[redacted]

To Whom It May Concern:Mr. and Mrs. [redacted] came into store for a refund but they did not have the original card used on the purchase.  They were told we would try dry run refund, but it may come back as not original card.The refund was denied by the credit card processor.  The [redacted]'s...

were called and brought in original card, and refund ran.Brian K.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

We are working on getting the complaint resolved