Accelerated International Forwarders, LLC

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ We received [redacted] request for information concerning the filing of an inconvenience claim due to a missed RDD (Required Delivery Date) for a military shipmentWe sent instructions (see attached) which clearly states "Once *** receives your claim, she will advise you it has been received, verify our liability, and then the claim will be processed and paid accordingly." Unfortunately, it took some time to obtain the necessary documents to determine our liabilityHaving received the documents, I advised [redacted] that the cause of delay was not Accelerated's liabilityA code J, Unaccompanied Baggage shipment movement is shared by the TSP and the MilitaryAs I explained to [redacted] in my response, The Military Unaccompanied Baggage Transit Time between Germany and US 77NM is days; for TSP at Origin, for Military, for TSP at Destination Accelerated (the TSP) only used days (we are allowed a total of 26) of the days we were allowed to move your shipment The Military used days; days from the time we released the shipment to them at Ramstein to their delivering at McGuire where they released to the wrong port agent making it another days before we were able to receive the shipment back into our custody Unfortunately, the cause of the late delivery was found to be on the military handling/transit time and not on Accelerated'sAccelerated only used days and the Military used Therefore, Accelerated does not carry the liability for the reimbursement of the items they purchased to tide them over until the shipment arrivedThe delay in transit time clearly lies with the Military and not with the TSP I copied in SSgt [redacted] @us.af.mil, whom [redacted] had contacted about my delay in response on the claim and so the military is also aware of my response to [redacted] The military has guidelines for [redacted] to file a complaint and ask for further review of my findings, as our contract is with the Department of Defense and all complaints are to be directed to them for resolutionI'm sure if [redacted] has spoken with SSgt [redacted] that he has provided that information for him to request such a reviewHowever, I am including it here: Unresolved claims can be forwarded to SDDC When sending packages to SDDC, they must include: customers initial claim letter to TSP and TSP's reply PPSO's appeal to TSP and TSP's reply Itemized list of charges and accompanying receipts (required for reimbursement) GBL, first available day for delivery, delivery date, number of days the shipment was late or missed pickup date (if applicable) PPSOs denial letter SDDC will review once we have the complete package All questions/concerns and appeals on inconvenience claims should be sent directly to the Operations & Quality Team [redacted] @mail.mil I believe I may have erred in not copying in [redacted] 's GBLOC KKFA at [redacted] @us.af.mil, when completing my findings but felt since [redacted] already had sought counsel from MrPorath that the correct procedures would be able to be followed Best regards, Karen [redacted] Manager Claims Direct: XXX-XXX-XXXX Fax: XXX-XXX-XXXX Toll free: XXX-XXX-XXXX Ext [redacted] Lake Avenue Fort Wayne, IN XXXXX " Where every move is personal " From: Karen [redacted] Sent: Monday, January 18, XXXX XX:XX PM To: [redacted] '; [redacted] @us.af.mil; ICE [redacted] Wife Cc: ' [redacted] @us.af.mil' Subject: RESPONSE ON INCONVENIENCE CLAIM: [redacted] , WKFSXXXXXXX Good afternoon [redacted] , In my review of your shipment movement for our liability for your submitted inconvenience claim I found the following: Our agent, ITO released your shipment to the MAC (Military Air Command) on 10/27/The MAC the released the shipment 11/19/but to the wrong port agentYour shipment was located and released back to us on 12/3/ We delivered to you on 12/16/ The Military Unaccompanied Baggage Transit Time between Germany and US 77NM is days for TSP at Origin, for Military, for TSP at Destination We only used days of the days to move your shipment The Military used days; from the time we released the shipment to them at Ramstein to their delivering at [redacted] where they released to the wrong port agent making it another days before we were able to receive the shipment back into our custody I have attached the TCMD's (Transportation Control and Movement Documents) that support these datesI have also included the e-mails between Marcuantonio Negron-Rivera at the AMC stating he didn't know where the shipment was and he would be checkingThen as we did our own trace, we located the shipment and routed from that locationIf you also check the DPS system you will find this was all documented under the "Shipment Remarks" Section for your GBL WKFSXXXXXXX Your shipment RDD was 12/01/We delivered the shipment on 12/16/The shipment was days late which were all included in the days the shipment was in the care of the military not the TSPI therefore am denying any liability for your requested inconvenience claim Again, I am sorry for the time it has taken me to gather the information and respond to your claim request Best regards, Karen [redacted] Manager Claims

Initial Business Response / [redacted] (1000, 8, 2017/03/30) */ Good afternoon Ms [redacted] In response to the Case # XXXXXXXX Before I go into any detail on the claim, please see attached document showing Claim as received, Settlement Offers Made, Items Accepted for Settlement by the Service Member and Items Transferred to the MCO The following is our log of notes that transpired on the claimUnfortunately, every phone call and e-mail do not always get recorded on this record in part because the bulk of conversation is by e-mail so it can be retained for referencing and those are stored in a file folder Copy Date NoComment Show on BOL Inclin Brokerage Rate Email Document NoUser No 09/07/MLNQXXXXXXX received docs from [redacted] No No [redacted] No 09/10/MLNQXXXXXXX Claim assigned to Virginia No No [redacted] No 09/19/MLNQXXXXXXX requested pictures from member No No [redacted] No 10/10/MLNQXXXXXXX Pictures recieved from member I gave [redacted] folder to shop No No VMCDONALD No 10/10/MLNQXXXXXXX NO PICTURE FOR ITEM # [redacted] CANOPY TENT No No [redacted] No 10/13/MLNQXXXXXXX L & L Touch Up's & Refinishing no longer in business No No [redacted] No 10/13/MLNQXXXXXXX emailing Custom Coaches and Homes [redacted] @yahoo.com No No VMCDONALD No 10/13/MLNQXXXXXXX from CPPC Roster No No VMCDONALD No 10/24/MLNQ [redacted] ( [redacted] @yahoo.com) - Over items is [redacted] Less No No VMCDONALD No 10/24/MLNQXXXXXXX than items is [redacted] No No [redacted] No 10/25/MLNQXXXXXXX inspection reqest sent No No [redacted] No 10/26/MLNQXXXXXXX Custom Coaches and Homes will advise when inspection scheduled No No VMCDONALD No 11/09/MLNQ [redacted] ( [redacted] @yahoo.com) - "I have completed the inspection No No [redacted] No 11/09/MLNQXXXXXXX and will have everything completed by Friday" No No [redacted] No 11/11/MLNQXXXXXXX Requested member to send clear and readable picture of model and serial number No No VMCDONALD No 11/11/MLNQXXXXXXX for watch No No [redacted] No 11/17/MLNQXXXXXXX member called to check status of claim, says he left msgs but didn't hear back I No No JCRAIG No 11/17/MLNQXXXXXXX let him know this is likely being researched by our shoppers, think I heard Virg No No JCRAIG No 11/17/MLNQXXXXXXX inia taking to Dave about shopping earlier this week for watchLeft note on her No No JCRAIG No 11/17/MLNQXXXXXXX desk, as member and/or wife would like a call back in lieu of emailNo No JCRAIG No 11/29/ [redacted] Columbus Vacuum Center did not have part in stock but is checking on ordering No No [redacted] No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/29/MLNQXXXXXXX New Claim Demand Offer notice sent to DPSNo No VMCDONALD No 11/30/MLNQXXXXXXX mbr called about Virginia not returning his calls No No KBIDDLE No 11/30/MLNQXXXXXXX wanted some answers on some of his items that have No No KBIDDLE No 11/30/MLNQXXXXXXX no offers - I advised that Virginia had only recently sent the No No KBIDDLE No 11/30/MLNQXXXXXXX offers into DPS & it looks like not everything has as yet updated No No KBIDDLE No 11/30/MLNQXXXXXXX I promised to call him back today - verified cell phone number No No KBIDDLE No 11/30/MLNQXXXXXXX Called CPT [redacted] & let him know all the offers have No No KBIDDLE No 11/30/MLNQXXXXXXX updated in DPS & if there is a zero offer there are comments No No KBIDDLE No 11/30/MLNQXXXXXXX as to whythe only offer not yet made is the Dyson No No KBIDDLE No 11/30/MLNQXXXXXXX as she's still looking for parts but will check on that again No No KBIDDLE No 11/30/MLNQXXXXXXX today or tomorrow & make an offer either way No No KBIDDLE No 11/30/MLNQXXXXXXX mbr called again, he said the items with offers No No KBIDDLE No 11/30/MLNQXXXXXXX either don't have comments or they don't make any sense No No KBIDDLE No 11/30/MLNQXXXXXXX or some offers are so low they're ridiculous - advised he should No No KBIDDLE No 11/30/MLNQXXXXXXX send me the items in questions by e-mail and I will speak with No No KBIDDLE No 11/30/MLNQVirginia to see about clarification of same No No KBIDDLE No 12/06/MLNQXXXXXXX Sent response to members rebuttals.He seemed unable to view comments No No VMCDONALD No 12/06/MLNQXXXXXXX so I sent via email and advised offers final but he has option to No No VMCDONALD No 12/06/MLNQXXXXXXX transfer any part of claim to MCO No No VMCDONALD No 12/13/MLNQXXXXXXX acceptance notices received for items 2,3,4,5,6,7,8,9,10,11,12,15,16,20,23,24,No No KBIDDLE No 12/13/MLNQXXXXXXX XX, - fwd to Virginia No No KBIDDLE No 12/13/MLNQXXXXXXX responded to memberSerial number on inventory does not match item No No VMCDONALD No 12/14/MLNQXXXXXXX File to [redacted] forLFRI payment of settled items No No VMCDONALD No 01/10/MLNQXXXXXXX Per email from member they may now want repairs but was not clear so I sent emai No No VMCDONALD No 01/10/MLNQXXXXXXX l to confirm No No VMCDONALD No 01/23/MLNQXXXXXXX acceptance notice received for item # - fwd to Virginia No No KBIDDLE No 01/23/MLNQXXXXXXX updated $ amount & added # to the settled items for the report to LFRI No No KBIDDLE No 01/24/MLNQXXXXXXX completed Settlement Report & sent to LFRI along with invoice & e-mails No No KBIDDLE No 01/24/MLNQXXXXXXX with photos of damaged items No No KBIDDLE No 01/24/MLNQXXXXXXX hold for request for documents from military - file in my bottom drawer No No KBIDDLE No 01/24/MLNQXXXXXXX right hand side of desk filed under 1/24/date No No KBIDDLE No 01/27/MLNQXXXXXXX received call from cpt [redacted] about repair of his hutch top - complaint tht No No KBIDDLE No 01/27/MLNQVirginia doesn't contact him back - claims to have sent or e-mails and no No No KBIDDLE No 01/27/MLNQXXXXXXX responseI explained Virginia is out today but I will have her contact the No No KBIDDLE No 01/27/MLNQXXXXXXX inspector to have the hutch top repaired on Monday No No KBIDDLE No 01/31/MLNQXXXXXXX resent email to CUSCUL to ask about minimum charges for repairs No No VMCDONALD No 02/01/MLNQXXXXXXX resent email to CUSCUL to ask about minimum charges for repairs No No VMCDONALD No 02/06/MLNQXXXXXXX called CPT [redacted] & let him know the repair firm will make the repair No No KBIDDLE No 02/06/MLNQXXXXXXX even though only for one item - the repair company will call him to schedule No No KBIDDLE No 02/06/MLNQXXXXXXX call from mbr & confirmed information on repair of hutch No No KBIDDLE No 02/06/MLNQXXXXXXX he asked about his settlement payment on the items that are setted No No KBIDDLE No 02/06/MLNQXXXXXXX advised I sent the settlement report to his TSP on 1/23/after receiving No No KBIDDLE No 02/06/MLNQXXXXXXX accept on item # - asked him to wait until 2/& if he doesn't have the pymt No No KBIDDLE No 02/06/MLNQXXXXXXX to contact me again No No KBIDDLE No 02/13/MLNQXXXXXXX Email sent to CUSCUL to see if repair yet scheduled No No VMCDONALD No 02/24/MLNQXXXXXXX emailed CUSCUL for status No No VMCDONALD No 03/03/MLNQXXXXXXX emailed CUSCUL for status No No VMCDONALD No 03/10/MLNQXXXXXXX emailed CUSCUL for status No No VMCDONALD No 03/16/MLNQXXXXXXX emailed and left voice mail CUSCUL No No VMCDONALD No 03/17/MLNQDeb from CUSCUL advised they are just back from having a new baby in the family No No VMCDONALD No 03/17/MLNQXXXXXXX but will contact member this morningI left voice mail to update member No No VMCDONALD No 03/20/MLNQXXXXXXX Left voice mail with CUSCUL to confirm if they were able to schedule No No VMCDONALD No 03/21/MLNQXXXXXXX OLDWET advertises they cover this areaI left voicmail No No VMCDONALD No 03/22/MLNQXXXXXXX OLDWET agreed to assistI updated member and sent info to [redacted] No No VMCDONALD Reviewing the file you will see the timeframe of the receipt of the claim, receipt of photos as requested from member, research for replacement items by our team of shoppers, locating an inspector, assigning an inspector, receiving inspection report, reviewing the report and photos as they liwith the member's request for claim amounts and declaration of damages and finally settlement offers were made 11/29/While it is DTR (Department of Transportation Requirements) for settlement offers to be made within days that date doesn't actually begin until all information such as photos and inspections have been received and so the days is somewhat fluid The Service Member contacted the office 11/30/as he was unable to view some of the offers and checking the file it was found that not all comments that were attached to the offers had updated in the DPS military systemThe analyst sent the member the settlement offers by e-mailThere was a period of conversation between the analyst and the service member concerning rebuttals and explanation for some of the offers made and the service member was advised at that time to transfer any items with which there was a disagreement to the Military Claims Office for further reviewOn 12/13/the member accepted some items for settlement paymentThe member's TSP was advised of the settled items and payment has been made for all items marked as settled The terms of the contract between the Department of Defense and the TSP is that anytime there is a impasse in claim resolution, the service member should transfer those items to the Military Claims Office and the Military Claims Office will hear the member's reason for disagreement, review the TSP's reasons for the settlement offers made and after review of all the information obtained from the service member and the TSP, the Military Claims Office will make the final resolution of the claim items with the service member and then come back to the TSP and request either the amounts the member was paid or the TSP can offer rebuttals on those amounts where they do not agree with the TSP's offers but the important factor is the service member is at that point reimbursed by the military while the Military Claims Office and the TSP continue the adjudicationThe Military Claims Office is the mediation/arbitration entity for both parties involved in the claims negotiationThis is also the outlet where the service member can address any grievances with the TSP's adjudication and by completing the questionnaires provided by the military score the TSP on their all around satisfaction of the complete moveThis is the current status of the service member's unsettled claim items EXCEPT for item # Item # is a Kitchen Hutch top cabinet and arrangements had been made for repair but unfortunately, the repair company didn't schedule the repair as promised due to the birth of a child and then when we found out the repair had not been completed as arranged, the repair company informed us they had had a death in their family and were quitting the business and would make no further repairsI have attached that e-mailWe have since found another firm (e-mail attached) who has agreed to make repairs to the hutch for our service member and the analyst has already assigned the repair to this new firmI can only say that in part, because the repair company we normally used in this area had gone out of business, we used an inspector we were not personally familiar with and it did not turn out well for any of us Fortunately, the service member has transferred items where there were profound differences between the member and the analyst to the Military Claims Office and we are thankful we all have their authority available to resolve the issuesI understand the member being upset with us over some of our response times and I sincerely apologize for those delaysI personally take the responsibility on the repair of the hutch not taking placeI should have followed through with the repair vendor to insure what I believed to be happening was actually done but I didn't and while I know it is not sufficient for the service member I am heartfully sorry for the error and the stress and anger and I have brought to him and his family as a result If there are further questions, please let me know MsAnciani-Dutt and I will do my best to clarify further as needed Best regards, [redacted] Manager Claims Direct: XXX-XXX-XXXX Fax: XXX-XXX-XXXX Toll free: XXX-XXX-XXXX Ext [redacted] IN XXXXX " Where every move is personal "

Initial Business Response / [redacted] (1000, 5, 2016/07/20) */ Hello [redacted] , I have received your letter of complaint regarding the lost crate of your personal belongings that were being shipped from Korea to MassachusettsI certainly understand your frustration at the loss of the shipment and sincerely apologize that this has happenedI understand that you are currently working with our claims department regarding a settlement of the lost items, but please know that Accelerated has not simply forgotten about your shipment just because you are settling a claim with usWe are continuing to work to find the shipment Accelerated has come to the conclusion that when the shipment was picked up from [redacted] AFB it was mistakenly switched with another shipmentWhen the shipment was picked up from [redacted] AFB, Accelerated was given the pro number to track the shipment to the destination agent Sterling MovingWe continued to trace the shipment until it had been delivered to the agentOnce the shipment had been delivered we were notified by the Sterling that the shipment they received was marked for another person and they had received the incorrect shipmentAccelerated immediately contacted the trucking company and they began dock searches to find the shipmentDock searches at the terminals are continuing and Accelerated has also requested searches at [redacted] Transfer, and SterlingAccelerated is working to exhaust all efforts to find the shipment and deliver your personal belongings to you Again I sincerely apologize that the shipment has been lost and frustration and inconvenience this has caused for you Sincerely, [redacted] Executive Assistant Accelerated International Forwarders Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that you are still working on determining on what happened to my shipmentI would appreciate on transparency on what you are doing to find my shipmentRight now, I feel as if you are doing nothing(Out of sight, out of mind)I am confident that if [redacted] had some information, she would let me knowBut every time I call she has nothing to reportThis is the first time I am hearing that my shipment wsa mistakenly switched at [redacted] AFBIf this mistake started at [redacted] AFB then I can get the Inspective General Office involvedBut I need to have a report from you The concern is that perhaps someone at Travis AFB stole the shipment or they sent it somewhere elseBut since this occurred on a military base, I can submit my complaint through military channelsPlease send my a report on how this problem started at [redacted] AFB Final Business Response / [redacted] (4000, 9, 2016/08/04) */ RE: Case # [redacted] August 4, RE: Case # [redacted] I have received your second letter regarding the complaint of the loss of your personal belongingsI apologize if the wording of my previous response led you to believe that [redacted] AFB was at faultAttached you will find documentation showing that this shipment confirmed pickup from Travis and delivery to the port deconsolidator in VacavilleThe shipment was then deconsolidated from and released to us for shippingAccelerated retained trucking services and tracked the shipment via pro# from pickup to deliveryWe were informed that the shipment was delivered however upon further inspection the shipment did not belong to youWe have been tracking the pro# for the shipment that delivered as well as your own since that timeAll docks have been checked repeatedly as well as Overage Shortage &Damage departmentsThe Last tracing notes were 07/28/up until tracing again today It is definitely our desire that we would be able to return your personal effects to you and we have and will continue to exhaust all efforts Sincerely, [redacted] Executive Assistant Final Consumer Response / [redacted] (4200, 11, 2016/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have read everything to include your enclosureIt still does not explain how a tracked shipment was lostHow did my shipment tracking number get placed on someone else's shipmentDid you get confirmation that the shipment under my tracking number really belong to someone elseWhat really happened? I also contacted the Transportation Headquarters at [redacted] AFB and asked them to look into thisThey are going to contact [redacted] AFB to see what happened at their end

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Contact Name and Title: KAREN [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @accelerated-international.com I apologize for the long delay in reaching a settlement on service member's claim. There were many delays along the... way. We first received the claim on 1/8/15 and requested pictures of damaged items from the member but he was on leave until 1/27 and provided the pictures 2/5/15. at this time we requested an inspection from a local repair firm that we had not used prior to this claim but we had problems with a previous area inspector and needed to make a change. This new inspector turned out to be just as disatrous as the previous inspector we had used in this area. The inspector took an extremely long time to arrange the inspection (only after several calls between the service member, myself and the inspection firm did it even happen) then once the inspection was made the inspector only sent pictures and not the report. I tried repeatedly to get the report so I would have cost estimate for the repairs. Inspector finally admitted he simply did not want to work on this type of furniture and he didn't have time anyway. I sent member a settlement offer on 4/15 for 3 items that did not require the furniture inspection and we paid member for those items, leaving only the furniture items. While trying to find another inspector in the area, to no avail, I found similar furniture on the internet and made a possible offer by e-mail for the member to review. He sent back a rebuttal for my response. Unfortunately, at this time my husband had a heart attack, then I became ill and also had some medical procedures and I was out of work for medical reasons and did not return offers on the rebuttal. The delay was totally my fault and I accept all responsibility for the delay. I have therefore offered the member the full amount he has requested in his original claim for reimbursement for his furniture even though there is clearly pre-existing damage noted on the inventory at the time of packing which we would not have been liable for but I will do this to make amends for the delay. It is not my or my companies plan to defraud anyone. All I can do is apologize for the way events happened that delayed claim resolution. OFFER: Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from the business and appreciate that it was provided within ten (10) business days. I would like to establish that I do realize a considerable amount of fault lies with the designated inspector who failed to supply an inspection report, even though that is ultimately the business's responsibility. I will confirm that there were some pre-existing damages to furniture prior to shipment, but they were all of insignificant variety (fine scratches and marks of usage mostly) as documented on the inventory at the time of packing. The furniture arrived with gouges, mars and deep scratches to name a few; most of which resulted from negligent packing/shipping. That resigned me to being resolute in receiving full replacement value on the claim, especially in the absence of a fair appraisal report. I will also acknowledge that the Claims Manager did disclose they were experiencing a family emergency, and while I respect their right to personal privacy there was no way of me knowing the severity of circumstances. I do understand the stress incurred from a change in health of a family member or personal self and the effects thereof, although I personally feel at that point the claim should have been transferred to an alternate agent or I should have at least been provided alternate contact information as 42 days passed without response/communication with the business which lead to my complaint filing with the BBB. It is unfortunate that communication did not resume and fair settlement not reached until the business was notified of the complaint thru the BBB. I recognize the Claims Manager has accepted responsibility and welcome their apology. I accept their resolution and am glad to finally have this matter resolved.

Initial Business Response /* (1000, 5, 2016/01/25) */
We received *** *** request for information concerning the filing of an inconvenience claim due to a missed RDD (Required Delivery Date) for a military shipmentWe sent instructions (see attached) which clearly states "Once ***
receives your claim, she will advise you it has been received, verify our liability, and then the claim will be processed and paid accordingly." Unfortunately, it took some time to obtain the necessary documents to determine our liabilityHaving received the documents, I advised *** *** that the cause of delay was not Accelerated's liabilityA code J, Unaccompanied Baggage shipment movement is shared by the TSP and the MilitaryAs I explained to *** *** in my response, The Military Unaccompanied Baggage Transit Time between Germany and US 77NM is days; for TSP at Origin, for Military, for TSP at Destination
Accelerated (the TSP) only used days (we are allowed a total of 26) of the days we were allowed to move your shipment
The Military used days; days from the time we released the shipment to them at Ramstein to their delivering at McGuire where they released to the wrong port agent making it another days before we were able to receive the shipment back into our custody
Unfortunately, the cause of the late delivery was found to be on the military handling/transit time and not on Accelerated'sAccelerated only used days and the Military used Therefore, Accelerated does not carry the liability for the reimbursement of the items they purchased to tide them over until the shipment arrivedThe delay in transit time clearly lies with the Military and not with the TSP
I copied in SSgt*** *** ***@us.af.mil, whom *** *** had contacted about my delay in response on the claim and so the military is also aware of my response to *** ***The military has guidelines for *** *** to file a complaint and ask for further review of my findings, as our contract is with the Department of Defense and all complaints are to be directed to them for resolutionI'm sure if *** *** has spoken with SSgt*** *** that he has provided that information for him to request such a reviewHowever, I am including it here:
Unresolved claims can be forwarded to SDDC
When sending packages to SDDC, they must include:
customers initial claim letter to TSP and TSP's reply
PPSO's appeal to TSP and TSP's reply
Itemized list of charges and accompanying receipts (required
for reimbursement)
GBL, first available day for delivery, delivery date, number of
days the shipment was late or missed pickup date (if
applicable)
PPSOs denial letter
SDDC will review once we have the complete package
All questions/concerns and appeals on inconvenience claims should
be sent directly to the Operations & Quality Team
***@mail.mil
I believe I may have erred in not copying in *** ***'s GBLOC KKFA at ***@us.af.mil, when completing my findings but felt since *** *** already had sought counsel from MrPorath that the correct procedures would be able to be followed
Best regards,
Karen ***
Manager Claims
Direct: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Toll free: XXX-XXX-XXXX Ext***
Lake Avenue
Fort Wayne, IN XXXXX
" Where every move is personal "
From: Karen ***
Sent: Monday, January 18, XXXX XX:XX PM
To: *** ***'; ***@us.af.mil; ICE *** Wife
Cc: '***@us.af.mil'
Subject: RESPONSE ON INCONVENIENCE CLAIM: ***, WKFSXXXXXXX
Good afternoon *** ***,
In my review of your shipment movement for our liability for your submitted inconvenience claim I found the following:
Our agent, ITO released your shipment to the MAC (Military Air Command) on 10/27/The MAC the released the shipment 11/19/but to the wrong port agentYour shipment was located and released back to us on 12/3/
We delivered to you on 12/16/
The Military Unaccompanied Baggage Transit Time between Germany and US 77NM is days
for TSP at Origin, for Military, for TSP at Destination
We only used days of the days to move your shipment
The Military used days; from the time we released the shipment to them at Ramstein to their delivering at *** where they released to the wrong port agent making it another days before we were able to receive the shipment back into our custody
I have attached the TCMD's (Transportation Control and Movement Documents) that support these datesI have also included the e-mails between Marcuantonio Negron-Rivera at the AMC stating he didn't know where the shipment was and he would be checkingThen as we did our own trace, we located the shipment and routed from that locationIf you also check the DPS system you will find this was all documented under the "Shipment Remarks" Section for your GBL WKFSXXXXXXX
Your shipment RDD was 12/01/We delivered the shipment on 12/16/The shipment was days late which were all included in the days the shipment was in the care of the military not the TSPI therefore am denying any liability for your requested inconvenience claim
Again, I am sorry for the time it has taken me to gather the information and respond to your claim request
Best regards,
Karen ***
Manager Claims

Initial Business Response /* (1000, 5, 2015/08/14) */
Contact Name and Title: KAREN [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@accelerated-international.com
I apologize for the long delay in reaching a settlement on service member's claim. There were many delays along the...

way. We first received the claim on 1/8/15 and requested pictures of damaged items from the member but he was on leave until 1/27 and provided the pictures 2/5/15. at this time we requested an inspection from a local repair firm that we had not used prior to this claim but we had problems with a previous area inspector and needed to make a change. This new inspector turned out to be just as disatrous as the previous inspector we had used in this area. The inspector took an extremely long time to arrange the inspection (only after several calls between the service member, myself and the inspection firm did it even happen) then once the inspection was made the inspector only sent pictures and not the report. I tried repeatedly to get the report so I would have cost estimate for the repairs. Inspector finally admitted he simply did not want to work on this type of furniture and he didn't have time anyway. I sent member a settlement offer on 4/15 for 3 items that did not require the furniture inspection and we paid member for those items, leaving only the furniture items. While trying to find another inspector in the area, to no avail, I found similar furniture on the internet and made a possible offer by e-mail for the member to review. He sent back a rebuttal for my response. Unfortunately, at this time my husband had a heart attack, then I became ill and also had some medical procedures and I was out of work for medical reasons and did not return offers on the rebuttal. The delay was totally my fault and I accept all responsibility for the delay. I have therefore offered the member the full amount he has requested in his original claim for reimbursement for his furniture even though there is clearly pre-existing damage noted on the inventory at the time of packing which we would not have been liable for but I will do this to make amends for the delay. It is not my or my companies plan to defraud anyone. All I can do is apologize for the way events happened that delayed claim resolution.
OFFER:
Initial Consumer Rebuttal /* (2000, 8, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business and appreciate that it was provided within ten (10) business days. I would like to establish that I do realize a considerable amount of fault lies with the designated inspector who failed to supply an inspection report, even though that is ultimately the business's responsibility. I will confirm that there were some pre-existing damages to furniture prior to shipment, but they were all of insignificant variety (fine scratches and marks of usage mostly) as documented on the inventory at the time of packing. The furniture arrived with gouges, mars and deep scratches to name a few; most of which resulted from negligent packing/shipping. That resigned me to being resolute in receiving full replacement value on the claim, especially in the absence of a fair appraisal report. I will also acknowledge that the Claims Manager did disclose they were experiencing a family emergency, and while I respect their right to personal privacy there was no way of me knowing the severity of circumstances. I do understand the stress incurred from a change in health of a family member or personal self and the effects thereof, although I personally feel at that point the claim should have been transferred to an alternate agent or I should have at least been provided alternate contact information as 42 days passed without response/communication with the business which lead to my complaint filing with the Revdex.com. It is unfortunate that communication did not resume and fair settlement not reached until the business was notified of the complaint thru the Revdex.com. I recognize the Claims Manager has accepted responsibility and welcome their apology. I accept their resolution and am glad to finally have this matter resolved.

Initial Business Response /* (1000, 8, 2017/03/30) */
Good afternoon Ms. [redacted]
In response to the Case # XXXXXXXX.
Before I go into any detail on the claim, please see attached document showing Claim as received, Settlement Offers Made, Items Accepted for Settlement by the Service...

Member and Items Transferred to the MCO.
The following is our log of notes that transpired on the claim. Unfortunately, every phone call and e-mail do not always get recorded on this record in part because the bulk of conversation is by e-mail so it can be retained for referencing and those are stored in a file folder.
Copy Date No. Comment Show on BOL Incl. in Brokerage Rate Email Document No. User
No 09/07/16 MLNQXXXXXXX received docs from [redacted] No No [redacted]
No 09/10/16 MLNQXXXXXXX Claim assigned to Virginia No No [redacted]
No 09/19/16 MLNQXXXXXXX requested pictures from member No No [redacted]
No 10/10/16 MLNQXXXXXXX Pictures recieved from member I gave [redacted] folder to shop No No VMCDONALD
No 10/10/16 MLNQXXXXXXX NO PICTURE FOR ITEM # [redacted] CANOPY TENT No No [redacted]
No 10/13/16 MLNQXXXXXXX L & L Touch Up's & Refinishing no longer in business No No [redacted]
No 10/13/16 MLNQXXXXXXX emailing Custom Coaches and Homes [redacted]@yahoo.com No No VMCDONALD
No 10/13/16 MLNQXXXXXXX from CPPC Roster No No VMCDONALD
No 10/24/16 MLNQ0419473 [redacted]@yahoo.com) - Over 20 items is [redacted] Less No No VMCDONALD
No 10/24/16 MLNQXXXXXXX than 20 items is [redacted] No No [redacted]
No 10/25/16 MLNQXXXXXXX inspection reqest sent No No [redacted]
No 10/26/16 MLNQXXXXXXX Custom Coaches and Homes will advise when inspection scheduled No No VMCDONALD
No 11/09/16 MLNQ0419473 [redacted]@yahoo.com) - "I have completed the inspection No No [redacted]
No 11/09/16 MLNQXXXXXXX and will have everything completed by Friday" No No [redacted]
No 11/11/16 MLNQXXXXXXX Requested member to send clear and readable picture of model and serial number No No VMCDONALD
No 11/11/16 MLNQXXXXXXX for watch No No [redacted]
No 11/17/16 MLNQXXXXXXX member called to check status of claim, says he left msgs but didn't hear back I No No JCRAIG
No 11/17/16 MLNQXXXXXXX let him know this is likely being researched by our shoppers, think I heard Virg No No JCRAIG
No 11/17/16 MLNQXXXXXXX inia taking to Dave about shopping earlier this week for watch. Left note on her No No JCRAIG
No 11/17/16 MLNQXXXXXXX desk, as member and/or wife would like a call back in lieu of email. No No JCRAIG
No 11/29/16 [redacted] Columbus Vacuum Center did not have part in stock but is checking on ordering No No [redacted]
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/29/16 MLNQXXXXXXX New Claim Demand Offer notice sent to DPS. No No VMCDONALD
No 11/30/16 MLNQXXXXXXX mbr called about Virginia not returning his calls No No KBIDDLE
No 11/30/16 MLNQXXXXXXX wanted some answers on some of his items that have No No KBIDDLE
No 11/30/16 MLNQXXXXXXX no offers - I advised that Virginia had only recently sent the No No KBIDDLE
No 11/30/16 MLNQXXXXXXX offers into DPS & it looks like not everything has as yet updated No No KBIDDLE
No 11/30/16 MLNQXXXXXXX I promised to call him back today - verified cell phone number No No KBIDDLE
No 11/30/16 MLNQXXXXXXX Called CPT [redacted] & let him know all the offers have No No KBIDDLE
No 11/30/16 MLNQXXXXXXX updated in DPS & if there is a zero offer there are comments No No KBIDDLE
No 11/30/16 MLNQXXXXXXX as to why. the only offer not yet made is the Dyson No No KBIDDLE
No 11/30/16 MLNQXXXXXXX as she's still looking for parts but will check on that again No No KBIDDLE
No 11/30/16 MLNQXXXXXXX today or tomorrow & make an offer either way No No KBIDDLE
No 11/30/16 MLNQXXXXXXX mbr called again, he said the items with .00 offers No No KBIDDLE
No 11/30/16 MLNQXXXXXXX either don't have comments or they don't make any sense No No KBIDDLE
No 11/30/16 MLNQXXXXXXX or some offers are so low they're ridiculous - advised he should No No KBIDDLE
No 11/30/16 MLNQXXXXXXX send me the items in questions by e-mail and I will speak with No No KBIDDLE
No 11/30/16 MLNQ0419473 Virginia to see about clarification of same No No KBIDDLE
No 12/06/16 MLNQXXXXXXX Sent response to members rebuttals.He seemed unable to view comments No No VMCDONALD
No 12/06/16 MLNQXXXXXXX so I sent via email and advised offers final but he has option to No No VMCDONALD
No 12/06/16 MLNQXXXXXXX transfer any part of claim to MCO No No VMCDONALD
No 12/13/16 MLNQXXXXXXX acceptance notices received for items 2,3,4,5,6,7,8,9,10,11,12,15,16,20,23,24,27 No No KBIDDLE
No 12/13/16 MLNQXXXXXXX XX, 29 - fwd to Virginia No No KBIDDLE
No 12/13/16 MLNQXXXXXXX responded to member. Serial number on inventory does not match item 1 No No VMCDONALD
No 12/14/16 MLNQXXXXXXX File to [redacted] forLFRI payment of settled items No No VMCDONALD
No 01/10/17 MLNQXXXXXXX Per email from member they may now want repairs but was not clear so I sent emai No No VMCDONALD
No 01/10/17 MLNQXXXXXXX l to confirm No No VMCDONALD
No 01/23/17 MLNQXXXXXXX acceptance notice received for item # 22 - fwd to Virginia No No KBIDDLE
No 01/23/17 MLNQXXXXXXX updated $ amount & added # 22 to the settled items for the report to LFRI No No KBIDDLE
No 01/24/17 MLNQXXXXXXX completed Settlement Report & sent to LFRI along with invoice & 17 e-mails No No KBIDDLE
No 01/24/17 MLNQXXXXXXX with photos of damaged items No No KBIDDLE
No 01/24/17 MLNQXXXXXXX hold for request for documents from military - file in my bottom drawer No No KBIDDLE
No 01/24/17 MLNQXXXXXXX right hand side of desk filed under 1/24/17 date No No KBIDDLE
No 01/27/17 MLNQXXXXXXX received call from cpt [redacted] about repair of his hutch top - complaint tht No No KBIDDLE
No 01/27/17 MLNQ0419473 Virginia doesn't contact him back - claims to have sent 4 or 5 e-mails and no No No KBIDDLE
No 01/27/17 MLNQXXXXXXX response. I explained Virginia is out today but I will have her contact the No No KBIDDLE
No 01/27/17 MLNQXXXXXXX inspector to have the hutch top repaired on Monday No No KBIDDLE
No 01/31/17 MLNQXXXXXXX resent email to CUSCUL to ask about minimum charges for repairs No No VMCDONALD
No 02/01/17 MLNQXXXXXXX resent email to CUSCUL to ask about minimum charges for repairs No No VMCDONALD
No 02/06/17 MLNQXXXXXXX called CPT [redacted] & let him know the repair firm will make the repair No No KBIDDLE
No 02/06/17 MLNQXXXXXXX even though only for one item - the repair company will call him to schedule No No KBIDDLE
No 02/06/17 MLNQXXXXXXX call from mbr & confirmed information on repair of hutch No No KBIDDLE
No 02/06/17 MLNQXXXXXXX he asked about his settlement payment on the items that are setted No No KBIDDLE
No 02/06/17 MLNQXXXXXXX advised I sent the settlement report to his TSP on 1/23/17 after receiving No No KBIDDLE
No 02/06/17 MLNQXXXXXXX accept on item # 22 - asked him to wait until 2/23 & if he doesn't have the pymt No No KBIDDLE
No 02/06/17 MLNQXXXXXXX to contact me again No No KBIDDLE
No 02/13/17 MLNQXXXXXXX Email sent to CUSCUL to see if repair yet scheduled No No VMCDONALD
No 02/24/17 MLNQXXXXXXX emailed CUSCUL for status No No VMCDONALD
No 03/03/17 MLNQXXXXXXX emailed CUSCUL for status No No VMCDONALD
No 03/10/17 MLNQXXXXXXX emailed CUSCUL for status No No VMCDONALD
No 03/16/17 MLNQXXXXXXX emailed and left voice mail CUSCUL No No VMCDONALD
No 03/17/17 MLNQ0419473 Deb from CUSCUL advised they are just back from having a new baby in the family No No VMCDONALD
No 03/17/17 MLNQXXXXXXX but will contact member this morning. I left voice mail to update member No No VMCDONALD
No 03/20/17 MLNQXXXXXXX Left voice mail with CUSCUL to confirm if they were able to schedule No No VMCDONALD
No 03/21/17 MLNQXXXXXXX OLDWET advertises they cover this area. I left voicmail No No VMCDONALD
No 03/22/17 MLNQXXXXXXX OLDWET agreed to assist. I updated member and sent info to [redacted] No No VMCDONALD
Reviewing the file you will see the timeframe of the receipt of the claim, receipt of photos as requested from member, research for replacement items by our team of shoppers, locating an inspector, assigning an inspector, receiving inspection report, reviewing the report and photos as they line-up with the member's request for claim amounts and declaration of damages and finally settlement offers were made 11/29/16. While it is DTR (Department of Transportation Requirements) for settlement offers to be made within 60 days that date doesn't actually begin until all information such as photos and inspections have been received and so the 60 days is somewhat fluid.
The Service Member contacted the office 11/30/16 as he was unable to view some of the offers and checking the file it was found that not all comments that were attached to the offers had updated in the DPS military system. The analyst sent the member the settlement offers by e-mail. There was a period of conversation between the analyst and the service member concerning rebuttals and explanation for some of the offers made and the service member was advised at that time to transfer any items with which there was a disagreement to the Military Claims Office for further review. On 12/13/17 the member accepted some items for settlement payment. The member's TSP was advised of the settled items and payment has been made for all items marked as settled.
The terms of the contract between the Department of Defense and the TSP is that anytime there is a impasse in claim resolution, the service member should transfer those items to the Military Claims Office and the Military Claims Office will hear the member's reason for disagreement, review the TSP's reasons for the settlement offers made and after review of all the information obtained from the service member and the TSP, the Military Claims Office will make the final resolution of the claim items with the service member and then come back to the TSP and request either the amounts the member was paid or the TSP can offer rebuttals on those amounts where they do not agree with the TSP's offers but the important factor is the service member is at that point reimbursed by the military while the Military Claims Office and the TSP continue the adjudication. The Military Claims Office is the mediation/arbitration entity for both parties involved in the claims negotiation. This is also the outlet where the service member can address any grievances with the TSP's adjudication and by completing the questionnaires provided by the military score the TSP on their all around satisfaction of the complete move. This is the current status of the service member's unsettled claim items EXCEPT for item # 21.
Item # 21 is a Kitchen Hutch top cabinet and arrangements had been made for repair but unfortunately, the repair company didn't schedule the repair as promised due to the birth of a child and then when we found out the repair had not been completed as arranged, the repair company informed us they had had a death in their family and were quitting the business and would make no further repairs. I have attached that e-mail. We have since found another firm (e-mail attached) who has agreed to make repairs to the hutch for our service member and the analyst has already assigned the repair to this new firm. I can only say that in part, because the repair company we normally used in this area had gone out of business, we used an inspector we were not personally familiar with and it did not turn out well for any of us.
Fortunately, the service member has transferred items where there were profound differences between the member and the analyst to the Military Claims Office and we are thankful we all have their authority available to resolve the issues. I understand the member being upset with us over some of our response times and I sincerely apologize for those delays. I personally take the responsibility on the repair of the hutch not taking place. I should have followed through with the repair vendor to insure what I believed to be happening was actually done but I didn't and while I know it is not sufficient for the service member I am heartfully sorry for the error and the stress and anger and I have brought to him and his family as a result.
If there are further questions, please let me know Ms. Anciani-Dutt and I will do my best to clarify further as needed.
Best regards,
[redacted]
Manager Claims


Direct: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Toll free: XXX-XXX-XXXX Ext. [redacted]
[redacted]
[redacted] IN XXXXX
" Where every move is personal "

Initial Business Response /* (1000, 5, 2016/07/20) */
Hello [redacted],
I have received your letter of complaint regarding the lost crate of your personal belongings that were being shipped from Korea to Massachusetts. I certainly understand your frustration at the loss of the shipment and...

sincerely apologize that this has happened. I understand that you are currently working with our claims department regarding a settlement of the lost items, but please know that Accelerated has not simply forgotten about your shipment just because you are settling a claim with us. We are continuing to work to find the shipment.
Accelerated has come to the conclusion that when the shipment was picked up from [redacted] AFB it was mistakenly switched with another shipment. When the shipment was picked up from [redacted] AFB, Accelerated was given the pro number to track the shipment to the destination agent Sterling Moving. We continued to trace the shipment until it had been delivered to the agent. Once the shipment had been delivered we were notified by the Sterling that the shipment they received was marked for another person and they had received the incorrect shipment. Accelerated immediately contacted the trucking company and they began dock searches to find the shipment. Dock searches at the terminals are continuing and Accelerated has also requested searches at [redacted] Transfer, and Sterling. Accelerated is working to exhaust all efforts to find the shipment and deliver your personal belongings to you.
Again I sincerely apologize that the shipment has been lost and frustration and inconvenience this has caused for you.

Sincerely,
[redacted] Executive Assistant
Accelerated International Forwarders
Initial Consumer Rebuttal /* (3000, 7, 2016/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that you are still working on determining on what happened to my shipment. I would appreciate on transparency on what you are doing to find my shipment. Right now, I feel as if you are doing nothing. (Out of sight, out of mind). I am confident that if [redacted] had some information, she would let me know. But every time I call she has nothing to report. This is the first time I am hearing that my shipment wsa mistakenly switched at [redacted] AFB. If this mistake started at [redacted] AFB then I can get the Inspective General Office involved. But I need to have a report from you.
The concern is that perhaps someone at Travis AFB stole the shipment or they sent it somewhere else. But since this occurred on a military base, I can submit my complaint through military channels. Please send my a report on how this problem started at [redacted] AFB.
Final Business Response /* (4000, 9, 2016/08/04) */
RE: Case # [redacted]
August 4, 2016
RE: Case # [redacted]
I have received your second letter regarding the complaint of the loss of your personal belongings. I apologize if the wording of my previous response led you to believe that [redacted] AFB was at fault. Attached you will find documentation showing that this shipment confirmed pickup from Travis and delivery to the port deconsolidator in Vacaville. The shipment was then deconsolidated from and released to us for shipping. Accelerated retained trucking services and tracked the shipment via pro# from pickup to delivery. We were informed that the shipment was delivered however upon further inspection the shipment did not belong to you. We have been tracking the pro# for the shipment that delivered as well as your own since that time. All docks have been checked repeatedly as well as Overage Shortage &Damage departments. The Last tracing notes were 07/28/16 up until tracing again today.
It is definitely our desire that we would be able to return your personal effects to you and we have and will continue to exhaust all efforts.
Sincerely,
[redacted]
Executive Assistant
Final Consumer Response /* (4200, 11, 2016/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read everything to include your enclosure. It still does not explain how a tracked shipment was lost. How did my shipment tracking number get placed on someone else's shipment. Did you get confirmation that the shipment under my tracking number really belong to someone else. What really happened?
I also contacted the Transportation Headquarters at [redacted] AFB and asked them to look into this. They are going to contact [redacted] AFB to see what happened at their end.