Accelerated Weight Loss Clinic, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1.  The contract they are showing you has my name, but that isn't my address and never has been.  The terms and fees were filled in after I signed it.  I signed it when the *asterisk was written about it being paid in full by Feb. 24th.  That is all that was on the page.  I was told that it would be filled in AFTER it was paid, since they were "doing me a favor".  Since they were "making an exception" they put the 68 weeks in and then said we would fill it out upon my final payment in 4 weeks.  This was done this way in case I needed to change the the time frame for payments and had to forgo the discount. For me to get started that day, I needed to sign it!
2.  The "Ala Carte" they wrote up to show I still owe should have been presented to me in the beginning so I would know what I was paying for.  I cannot see paying so much up front without knowing what it cost.  If you take the $300. cancellation fee off, I would consider that a settlement.  I think for the services rendered, I should be given some sort of refund.  The Physician appointments and consultation at those rates are really a joke.  He came in and did NOTHING.  They really need to think about calling it an evaluation and consult. 
3.  The results were average compared to the results I am currently having.  I only pay for what I need.  There are no upfront charges and there should not be for medically supervised.  It should all be pay as you go. 
4.  I paid $1000.00 for 4 weeks.  That is $250.00 per week which is outrageous to think they would keep that much money for what they did. 
5.  As far as the monthly payment requests, I did ask to pay monthly for WHAT I USED!  I thought it was outrageous to expect any thing more.  I would pay as I go, but that is what they refused to do. 
Regards,
[redacted]

7/2/14
Re: ID [redacted]Patient enrolled on 1/24/14 for a one year, four month medically supervised weight loss program.-    Patient claims she did not want to pay the program cost upfront, kept asking to pay monthly payments and that the clinic...

refused.-    All patients are offered the option to set up monthly payments or receive a discount if they choose to pay in full (PIF) at the time of program enrollment.Enclosed is a copy of the program presented to patient on 1/24/14. Patient was offered three options at the time of her enrollment:1)    PIF discount of roughly 33% off2)    50% down with balance paid in four monthly payments3)    20% down with balance paid in eleven monthly payments.Patient wanted to take advantage of the PIF discount however explained to us that her daughter was getting married and her financial situation was tight and asked if we could offer anything else to her. So the clinic offered an exception to patient by extending the PIF discount to patient IF the balance was paid in full by 2/24/14 which is noted on the enclosed Enrollment Agreement.Patient claims she was never shown an "Ala Carte" option. We do not offer "Ala Carte" pricing. Patient is referring to the enclosed refund request form which shows a breakdown of the services/medications given to her. This form is used in order to calculate whether a refund is due or not. In patient's case, no refund is due. In fact, patient owes clinic $73.60 which patient has not paid.Patient admits she had results with our program. Our programs are based on patients losing 2.5 lbs average per week and patient had a weekly weight loss of 2.9 lbs per week which is above the norm.Our clinic has done no wrong doing:1)    We provided patient with three payment options at the time of her enrollment2)    We went outside clinics payment policy to extend discount to patient3)    Patient received medication/nutritional counseling, and weight loss results above the normal average4)    Patient owes clinic $73.60 which we are willing to waive to settle this complaint

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please send the refund by US Mail.
Regards,
[redacted]

7/14/14
Re: ID [redacted]Patient claims she signed an agreement that wasn't filled in.1) We cannot offer any explanation as to why she would sign an agreement that wasn't filled in.Patient claims again she was not shown an "Ala Carte" pricing sheet.1} Again, our previous explanation stands: "We do not offer "Ala Carte" pricing, Patient is referring to the enclosed refund request form which shows a breakdown of the services/medications given to her. This form is used in order to calculate whether a refund is due or not. In patient's case, no refund is due. In fact, patient owes clinic $73.60 which patient has not paid."Patient is now claiming she received average results.1)    Again, our previous statement stands: "Patient admits she had results with our program. Our programs are based on patients losing 2.5 lbs average per week and patient had a weekly weight loss of 2.3 lbs per week which is above the norm."
We also stand by our previous statement that our clinic has done no wrong doing,1)    We provided patient with three payment options at the time of her enrollment2)    We went outside clinics payment policy to extend discount to patient3)    Patient received medication/nutritional counseling, and weight loss results above the normal average4)    Patient owes clinic $73.60 which we are willing to waive to settle this complaintPatient admits that she found a less expensive program and that is the reason for canceling,..not because she didn't received the results promised.In good will, we are willing to waive the $300 cancelation fee when recalculating patient's refund in order to settle this dispute. Since there is a balance owed of $73.60 for medication/service patient used, we have calculated the refund amount to be $226.40.

Review: After going to this "clinic" for 4 weeks, I decided their method wasn't for me. I asked for a refund, because they want all their fees upfront or within a month. I paid $1000.00 and they were constantly asking me for $950.00 more which I did not pay. I did not feel as though I wanted to give that much money upfront without seeing results. I kept asking if I could pay monthly, so at least I was using the services I paid for. Their answer was to give them a credit card and then I could pay that monthly after they charge the WHOLE amount on it. When it became about money, I backed away. Yes, I had results, but it was a fortune. I am at another real clinic 3 miles away and I pay per month for the medical results I am promised. I asked for a refund of the portion I paid that I felt I did not use, because I don't feel this sort of medical practice should be able to collect so much for doing nothing. They refused and then wanted me to pay for a broken contract. They also showed me a listing of what I used in an "Ala Carte" type of charges which I was never shown to begin with. These charges naturally totaled up to what I paid. How convenient!Desired Settlement: I am only asking for a portion of the $1000.00 I paid. I initially asked for $500.00, but I would take $300.00 to be done with them. I just don't feel as though they are practicing in an upfront manner towards the people they are supposed to be helping.

Business

Response:

7/2/14Re: ID [redacted]Patient enrolled on 1/24/14 for a one year, four month medically supervised weight loss program.- Patient claims she did not want to pay the program cost upfront, kept asking to pay monthly payments and that the clinic refused.- All patients are offered the option to set up monthly payments or receive a discount if they choose to pay in full (PIF) at the time of program enrollment.Enclosed is a copy of the program presented to patient on 1/24/14. Patient was offered three options at the time of her enrollment:1) PIF discount of roughly 33% off2) 50% down with balance paid in four monthly payments3) 20% down with balance paid in eleven monthly payments.Patient wanted to take advantage of the PIF discount however explained to us that her daughter was getting married and her financial situation was tight and asked if we could offer anything else to her. So the clinic offered an exception to patient by extending the PIF discount to patient IF the balance was paid in full by 2/24/14 which is noted on the enclosed Enrollment Agreement.Patient claims she was never shown an "Ala Carte" option. We do not offer "Ala Carte" pricing. Patient is referring to the enclosed refund request form which shows a breakdown of the services/medications given to her. This form is used in order to calculate whether a refund is due or not. In patient's case, no refund is due. In fact, patient owes clinic $73.60 which patient has not paid.Patient admits she had results with our program. Our programs are based on patients losing 2.5 lbs average per week and patient had a weekly weight loss of 2.9 lbs per week which is above the norm.Our clinic has done no wrong doing:1) We provided patient with three payment options at the time of her enrollment2) We went outside clinics payment policy to extend discount to patient3) Patient received medication/nutritional counseling, and weight loss results above the normal average4) Patient owes clinic $73.60 which we are willing to waive to settle this complaint

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:1. The contract they are showing you has my name, but that isn't my address and never has been. The terms and fees were filled in after I signed it. I signed it when the *asterisk was written about it being paid in full by Feb. 24th. That is all that was on the page. I was told that it would be filled in AFTER it was paid, since they were "doing me a favor". Since they were "making an exception" they put the 68 weeks in and then said we would fill it out upon my final payment in 4 weeks. This was done this way in case I needed to change the the time frame for payments and had to forgo the discount. For me to get started that day, I needed to sign it!2. The "Ala Carte" they wrote up to show I still owe should have been presented to me in the beginning so I would know what I was paying for. I cannot see paying so much up front without knowing what it cost. If you take the $300. cancellation fee off, I would consider that a settlement. I think for the services rendered, I should be given some sort of refund. The Physician appointments and consultation at those rates are really a joke. He came in and did NOTHING. They really need to think about calling it an evaluation and consult. 3. The results were average compared to the results I am currently having. I only pay for what I need. There are no upfront charges and there should not be for medically supervised. It should all be pay as you go. 4. I paid $1000.00 for 4 weeks. That is $250.00 per week which is outrageous to think they would keep that much money for what they did. 5. As far as the monthly payment requests, I did ask to pay monthly for WHAT I USED! I thought it was outrageous to expect any thing more. I would pay as I go, but that is what they refused to do.

Regards,

Business

Response:

7/14/14Re: ID [redacted]Patient claims she signed an agreement that wasn't filled in.1) We cannot offer any explanation as to why she would sign an agreement that wasn't filled in.Patient claims again she was not shown an "Ala Carte" pricing sheet.1} Again, our previous explanation stands: "We do not offer "Ala Carte" pricing, Patient is referring to the enclosed refund request form which shows a breakdown of the services/medications given to her. This form is used in order to calculate whether a refund is due or not. In patient's case, no refund is due. In fact, patient owes clinic $73.60 which patient has not paid."Patient is now claiming she received average results.1) Again, our previous statement stands: "Patient admits she had results with our program. Our programs are based on patients losing 2.5 lbs average per week and patient had a weekly weight loss of 2.3 lbs per week which is above the norm."We also stand by our previous statement that our clinic has done no wrong doing,1) We provided patient with three payment options at the time of her enrollment2) We went outside clinics payment policy to extend discount to patient3) Patient received medication/nutritional counseling, and weight loss results above the normal average4) Patient owes clinic $73.60 which we are willing to waive to settle this complaintPatient admits that she found a less expensive program and that is the reason for canceling,..not because she didn't received the results promised.In good will, we are willing to waive the $300 cancelation fee when recalculating patient's refund in order to settle this dispute. Since there is a balance owed of $73.60 for medication/service patient used, we have calculated the refund amount to be $226.40.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please send the refund by US Mail.

Regards,