Accelerated Weight Loss Clinic

7/14/Re: ID [redacted] Patient claims she signed an agreement that wasn't filled in.1) We cannot offer any explanation as to why she would sign an agreement that wasn't filled in.Patient claims again she was not shown an "Ala Carte" pricing sheet.1} Again, our previous explanation stands: "We do not offer "Ala Carte" pricing, Patient is referring to the enclosed refund request form which shows a breakdown of the services/medications given to herThis form is used in order to calculate whether a refund is due or notIn patient's case, no refund is dueIn fact, patient owes clinic $which patient has not paid."Patient is now claiming she received average results.1) Again, our previous statement stands: "Patient admits she had results with our programOur programs are based on patients losing lbs average per week and patient had a weekly weight loss of lbs per week which is above the norm." We also stand by our previous statement that our clinic has done no wrong doing,1) We provided patient with three payment options at the time of her enrollment2) We went outside clinics payment policy to extend discount to patient3) Patient received medication/nutritional counseling, and weight loss results above the average4) Patient owes clinic $which we are willing to waive to settle this complaintPatient admits that she found a less expensive program and that is the reason for canceling,..not because she didn't received the results promised.In good will, we are willing to waive the $cancelation fee when recalculating patient's refund in order to settle this disputeSince there is a balance owed of $for medication/service patient used, we have calculated the refund amount to be $

7/2/Re: ID [redacted] Patient enrolled on 1/24/for a one year, four month medically supervised weight loss program.- Patient claims she did not want to pay the program cost upfront, kept asking to pay monthly payments and that the clinic refused.- All patients are offered the option to set up monthly payments or receive a discount if they choose to pay in full (PIF) at the time of program enrollment.Enclosed is a copy of the program presented to patient on 1/24/Patient was offered three options at the time of her enrollment:1) PIF discount of roughly 33% off2) 50% down with balance paid in four monthly payments3) 20% down with balance paid in eleven monthly payments.Patient wanted to take advantage of the PIF discount however explained to us that her daughter was getting married and her financial situation was tight and asked if we could offer anything else to herSo the clinic offered an exception to patient by extending the PIF discount to patient IF the balance was paid in full by 2/24/which is noted on the enclosed Enrollment Agreement.Patient claims she was never shown an "Ala Carte" optionWe do not offer "Ala Carte" pricingPatient is referring to the enclosed refund request form which shows a breakdown of the services/medications given to herThis form is used in order to calculate whether a refund is due or notIn patient's case, no refund is dueIn fact, patient owes clinic $which patient has not paid.Patient admits she had results with our programOur programs are based on patients losing lbs average per week and patient had a weekly weight loss of lbs per week which is above the norm.Our clinic has done no wrong doing:1) We provided patient with three payment options at the time of her enrollment2) We went outside clinics payment policy to extend discount to patient3) Patient received medication/nutritional counseling, and weight loss results above the average4) Patient owes clinic $which we are willing to waive to settle this complaint

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please send the refund by US Mail Regards, [redacted]