Accelerin

Revdex.comViewridge Ave #200San Diego, CA 92123-Dear [redacted] : Thank you for mediating this consumer complaint from our customer: Mr [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumercomplaints very seriouslyBefore customers place an order, they are given the price of ourproduct along with special promotions (upsells) that allow them to get multiple bottles at adiscounted priceCustomers, however have to make sure they click on "no thank you" if theydo not want the upsell added to their original order.Our records indicate that Mr [redacted] did in fact order our product on a special promotion backon 11/13/and paid $for the original order and agreed to the upsell for bottles at adiscounted price of $It is likely that customer failed to click on the "no thank you" tab toavoid the upsellNevertheless, Mr [redacted] called our customer service department right after placing the ordersand complained about being overcharged and requested to cancel orders and void all charges.We granted his request immediately and refunded both charges for a total $89.95, and madesure products do not ship outRefunds do take up to business days to post on the customer'saccount, and we automatically send an email to customer informing that refund has beenprocessedWe feel for Mr [redacted] concerns and do apologize for the inconvenience, however we arecertain we did provide full refunds of the chargesHere are the refund confirmations: $65refunded-Trans 10: [redacted] dated 11/13/and $refunded-Trans 10: [redacted] dated 11/13/Please relay this message to our customer and fell free to let us know if you have any furtherquestionsSincerelyAccelerin Customer CareToll Free: (888) 535-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that additional information should be on the record.This business only granted me a refund after three calls and an emailThey were initially very rude, and stated that no refund was possible, in contrast to their terms of serviceThis was extremely frustrating and led me to believe I was the victim of a scamIt was only after threat of legal action and report to the Revdex.com, that they compliedAdditionally the link that was clicked ( the aforementioned upsell item) offered no pricing details, there was no confirmation of charges after I clicked the link, and my card was immediately charged after clicking to inquire, charging an amount unbeknownst to me I have no further interest in pursuing this issue at this time, as I have received a refundHowever I responded in this way to have it on record that I would not recommend any customer purchase from this business, as their practices on their online site and with customer service seem quite misleading and designed to trick customers into up sold items while attempting to deny cancelations/refunds Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that additional information should be on the record This business only granted me a refund after three calls and an emailThey were initially very rude, and stated that no refund was possible, in contrast to their terms of serviceThis was extremely frustrating and led me to believe I was the victim of a scamIt was only after threat of legal action and report to the Revdex.com, that they complied.Additionally the link that was clicked ( the aforementioned upsell item) offered no pricing details, there was no confirmation of charges after I clicked the link, and my card was immediately charged after clicking to inquire, charging an amount unbeknownst to meI have no further interest in pursuing this issue at this time, as I have received a refundHowever I responded in this way to have it on record that I would not recommend any customer purchase from this business, as their practices on their online site and with customer service seem quite misleading and designed to trick customers into up sold items while attempting to deny cancelations/refunds Regards, [redacted]

Dear [redacted] : Thank you for mediating this consumer complaint from our customer: Complaint ID: [redacted] Our previous response explained that customer ordered our products and right away contacted us claiming that he was not aware of any mentioned upsell item added to his orderThe fact remains that all customers have to accept or declined that upsell order online before submitting and completing their orderFurthermore, in contrast of the customer's statement, our records show that he only called us one time on 11/13/2015, spoke to an agent that followed company policy and explained that we can't just cancel ordersDue to the fact that our company pays for the shipping and handling fees right after an order is submitted, he would have to wait until he receives products then return them for a full refundCustomer did not agree with our policies and requested to speak to a managerAfter threatening to escalate the situation further and complain with the Revdex.com, the manager granted an immediate full refund and voided the orderWe apologize for any inconvenience that our customer might have experience, but at this point there is nothing further we can do as charges have been fully refundedPlease relay this message to our customer and feel free to let us know if you have any further questionsSincerely, Accelerin Customer Care

Revdex.comViewridge Ave #200San Diego, CA 92123-1688Dear *** ***:Thank you for mediating this consumer complaint from our customer: Mr*** ***, ID:***Our company strives to make sure that our customers are 100% satisfied, so we take consumercomplaints very
seriouslyBefore customers place an order, they are given the price of ourproduct along with special promotions (upsells) that allow them to get multiple bottles at adiscounted priceCustomers, however have to make sure they click on "no thank you" if theydo not want the upsell added to their original order.Our records indicate that Mr*** did in fact order our product on a special promotion backon 11/13/and paid $for the original order and agreed to the upsell for bottles at adiscounted price of $It is likely that customer failed to click on the "no thank you" tab toavoid the upsell.Nevertheless, Mr*** called our customer service department right after placing the ordersand complained about being overcharged and requested to cancel orders and void all charges.We granted his request immediately and refunded both charges for a total $89.95, and madesure products do not ship outRefunds do take up to business days to post on the customer'saccount, and we automatically send an email to customer informing that refund has beenprocessed.We feel for Mr*** concerns and do apologize for the inconvenience, however we arecertain we did provide full refunds of the chargesHere are the refund confirmations: $65refunded-Trans 10: *** dated 11/13/and $refunded-Trans 10: ***dated 11/13/2015.Please relay this message to our customer and fell free to let us know if you have any furtherquestions.SincerelyAccelerin Customer CareToll Free: (888) 535-

Dear [redacted]:Thank you for mediating this consumer complaint from our customer: Complaint ID: [redacted].Our previous response explained that customer ordered our products and right away contacted us claiming that he was not aware of any mentioned upsell item added to his order. The fact remains that all customers have to accept or declined that upsell order online before submitting and completing their order. Furthermore, in contrast of the customer's statement, our records show that he only called us one time on 11/13/2015, spoke to an agent that followed company policy and explained that we can't just cancel orders. Due to the fact that our company pays for the shipping and handling fees right after an order is submitted, he would have to wait until he receives products then return them for a full refund. Customer did not agree with our policies and requested to speak to a manager. After threatening to escalate the situation further and complain with the Revdex.com, the manager granted an immediate full refund and voided the order.We apologize for any inconvenience that our customer might have experience, but at this point there is nothing further we can do as charges have been fully refunded.Please relay this message to our customer and feel free to let us know if you have any further questions.Sincerely,Accelerin Customer Care

Dear [redacted]:
Thank you for mediating this consumer complaint from our customer: Complaint ID: [redacted].
Our previous response explained that customer ordered our products and right away contacted us claiming that he was not aware of any mentioned upsell item added to his order. The fact remains that all customers have to accept or declined that upsell order online before submitting and completing their order. Furthermore, in contrast of the customer's statement, our records show that he only called us one time on 11/13/2015, spoke to an agent that followed company policy and explained that we can't just cancel orders. Due to the fact that our company pays for the shipping and handling fees right after an order is submitted, he would have to wait until he receives products then return them for a full refund. Customer did not agree with our policies and requested to speak to a manager. After threatening to escalate the situation further and complain with the Revdex.com, the manager granted an immediate full refund and voided the order.
We apologize for any inconvenience that our customer might have experience, but at this point there is nothing further we can do as charges have been fully refunded.
Please relay this message to our customer and feel free to let us know if you have any further questions.
Sincerely,
Accelerin Customer Care

Revdex.com4747 Viewridge Ave #200San Diego, CA 92123-1688
Dear [redacted]:
Thank you for mediating this consumer complaint from our customer: Mr. [redacted], ID:[redacted]
Our company strives to make sure that our customers are 100% satisfied, so we...

take consumercomplaints very seriously. Before customers place an order, they are given the price of ourproduct along with special promotions (upsells) that allow them to get multiple bottles at adiscounted price. Customers, however have to make sure they click on "no thank you" if theydo not want the upsell added to their original order.Our records indicate that Mr. [redacted] did in fact order our product on a special promotion backon 11/13/2015 and paid $24.95 for the original order and agreed to the upsell for 3 bottles at adiscounted price of $65. It is likely that customer failed to click on the "no thank you" tab toavoid the upsell.
Nevertheless, Mr. [redacted] called our customer service department right after placing the ordersand complained about being overcharged and requested to cancel orders and void all charges.We granted his request immediately and refunded both charges for a total $89.95, and madesure products do not ship out. Refunds do take up to 7 business days to post on the customer'saccount, and we automatically send an email to customer informing that refund has beenprocessed.
We feel for Mr. [redacted] concerns and do apologize for the inconvenience, however we arecertain we did provide full refunds of the charges. Here are the refund confirmations: $65refunded-Trans 10: [redacted] dated 11/13/2015 and $24.95 refunded-Trans 10: [redacted]dated 11/13/2015.
Please relay this message to our customer and fell free to let us know if you have any furtherquestions.
SincerelyAccelerin Customer CareToll Free: (888) 535-5789

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that additional information should be on the record.
This business only granted me a refund after three calls and an email. They were initially very rude, and stated that no refund was possible, in contrast to their terms of service. This was extremely frustrating and led me to believe I was the victim of a scam. It was only after threat of legal action and report to the Revdex.com, that they complied.Additionally the link that was clicked ( the aforementioned upsell item) offered no pricing details, there was no confirmation of charges after I clicked the link, and my card was immediately charged after clicking to inquire, charging an amount unbeknownst to me. I have no further interest in pursuing this issue at this time, as I have received a refund. However I responded in this way to have it on record that I would not recommend any customer purchase from this business, as  their practices on their online site and with customer service seem quite misleading and designed to trick customers into up sold items while attempting to deny cancelations/refunds.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that additional information should be on the record.This business only granted me a refund after three calls and an email. They were initially very rude, and stated that no refund was possible, in contrast to their terms of service. This was extremely frustrating and led me to believe I was the victim of a scam. It was only after threat of legal action and report to the Revdex.com, that they complied.
Additionally the link that was clicked ( the aforementioned upsell item) offered no pricing details, there was no confirmation of charges after I clicked the link, and my card was immediately charged after clicking to inquire, charging an amount unbeknownst to me.
 I have no further interest in pursuing this issue at this time, as I have received a refund. However I responded in this way to have it on record that I would not recommend any customer purchase from this business, as  their practices on their online site and with customer service seem quite misleading and designed to trick customers into up sold items while attempting to deny cancelations/refunds.
Regards,
[redacted]