Acceleron Recovery Group

Mrs [redacted] , We have attempted to resolve this issue with youI did not call you a liar, nor was I trying to imply that you were a liar I merely was trying to point out a few inconsistancies, and that anyyone can make a mistake.ARG is a legitimate and reputable debt collection agancy that provides a valuable service to businesses with outstanding invoicesWe comply with all Federal and State laws guidelines with the collection of consumer and commercial debts.ARG sincerely apologizes for any inconvienece this mixup has caused you and respectfully has tried to acknowledge there was and error made, by the credit reporting agencies, that reported your phone number as a potential phone number of another Donna [redacted] We even offered to attempt to assist you in removing your phone number from the credit burea ( s) that is incorectly reporting your informationSo that nothing like this would ever happen to you going forwardI hope this sincere apology would resolve the matterPlease let us know if there is anything else we can do.Respectfully, Paul C [redacted]

We will be refunding Yolanda P***'s payment of 50.00 that she made to our agancy. We hope the concludes the matter. Paul C [redacted]

We have provided Mrs P*** a copy of the outstanding invoice as well as played a recorded confirmation of her Initial order with the origional creditor. I can provide her with another copy of the invoice as well as play her the recoding again just so Mrs P*** understands that Acceleron Recovery
Group has done nothing that violates the FDCPA in its collection efforts. However, after discussing the situation with the creditor, the account has been closed and all collection efforts have already ceased No derogatory marks have or will post to Mrs P***'s credit

I don't appreciate being called a liar by a business who is harassing people and withholding information in their response. I would like acknowledgement from this company who first contacted me in mid-October after I received a call from a number unknown to me. I called the company back (and all calls are recorded, so you have a record of this call, and wow, what a thing for a liar to do, call back the company to alert them to the wrong person so they can change course). I spoke with a man who asked me to provide personal information over the phone including my birthdate and last digits of my SSN. I explained I am not a delinquent who doesn't pay what I owe and will not be contacted again re: this matter. I subsequently received at least calls the business is willing to admit to after that by Jeff B***, probably more since it sounds like the business is not copping to all the calls. When I ask that I not be contacted again, I expect the company to abide by my request, not receive another phone call to discuss the situation. I don't care who or why you got my number...you got it in error, and I expect an apology for your harassing business tactics and clear bothering of someone who is not who you are looking for... I saw a slew of excuses. I would like the company to publicly acknowledge they are predators and refuse to accept "no" as an answer. I would like the company to publicly acknowledge that they harassed me and reveal they called me in mid-October, according to their phone records as I have in mine, since they only focused in on the time Jeff B*** began working

This matter has been closed out in our system and no further efforts will be made to Contact Donna [redacted] other than to let her know we care closing out this file. This was a case of mistakenly contacting the wrong consumer who had the same name. ARG does it's due diligence when verifing the...

consumers we contact. In this case Donna [redacted]'s phone number was listed as belonging to another Donna [redacted].  One the error was verified we closed the file.I do feel this is an erroneous complaint however, and while I do understand her frustration we did not act improperly in attempting to  Mrs [redacted] points out more than once that she received calls from our representative Jeff B[redacted] beginning Oct 15, 2015. I find it hard to believe. Jeff didn't start working with us until November 2015. She also claims harassing calls from Oct 2015 through Jan 2016. I see less than 10 outbound calls ranging from 30 seconds in length to the longest of a little over 1 minute in 4 months. I do not believe that amount of calls was inappropriate.  I found no indication to lead me to believe that Jeff B[redacted] was anything other than professional in the entire time he had dealings with Donna's file. I have left a message for Donna to inform her that her phone number is being associated with another Donna [redacted] and would like to attempt to assist her in contacting the company that provided us the information wherby we mistakenly contacted her. I hope this resolves any ambiguity and closes this matter.

We will be refunding Yolanda P[redacted]'s payment of 50.00 that she made to our agancy. We hope the concludes the matter. Paul C[redacted]

Mrs [redacted], We have attempted to resolve this issue with you. I did not call you a liar, nor was I trying to imply that you were a liar.  I merely was trying to point out a few inconsistancies, and that anyyone can make a mistake.ARG is a legitimate and reputable debt collection agancy that provides a valuable service to businesses with outstanding invoices. We comply with all Federal and State laws guidelines with the collection of consumer and commercial debts.ARG sincerely apologizes for any inconvienece this mixup has caused you and respectfully has tried to acknowledge there was and error made, by the credit reporting agencies, that reported your phone number as a potential phone number of another Donna [redacted].  We even offered to attempt to assist you in removing your phone number from the credit burea ( s) that is incorectly reporting your information. So that nothing like this would ever happen to you going forward. I hope this sincere apology would resolve the matter. Please let us know if there is anything else we can do.Respectfully, Paul C[redacted]

I would like to thank Acceleron for discussion the situation with the creditor and the resolution, but I did not receive any magazines and statements from the ad agency about any outstanding balances.  A recording of me was made accepting the promotion, but nothing  in return was sent by mail. Yes, I did receive a written proof of the debt from Acceleron, but not before they took my $50.00 dollar payment for this debt the ad agency wanted to collect.  I would like for Acceleron Recovery Group to refund the $50.00 dollar payment that was deducted from my bank account on Jan. 6th, 2016 along with the first resolution that was offered. If this marketing agency closed my account, please refund my payment please. An attachment with debit is attached to this email message. Thank you,Yolanda P[redacted]

I don't appreciate being called a liar by a business who is harassing people and withholding information in their response.  I would like acknowledgement from this company who first contacted me in mid-October after I received a call from a number unknown to me.  I called the company back (and all calls are recorded, so you have a record of this call, and wow, what a thing for a liar to do, call back the company to alert them to the wrong person so they can change course).  I spoke with a man who asked me to provide personal information over the phone including my birthdate and last 4 digits of my SSN.  I explained I am not a delinquent who doesn't pay what I owe and will not be contacted again re: this matter.  I subsequently received at least 10 calls the business is willing to admit to after that by Jeff B[redacted], probably more since it sounds like the business is not copping to all the calls.  When I ask that I not be contacted again, I expect the company to abide by my request, not receive another phone call to discuss the situation.  I don't care who or why you got my number...you got it in error, and I expect an apology for your harassing business tactics and clear bothering of someone who is not who you are looking for... I saw a slew of excuses.  I would like the company to publicly acknowledge they are predators and refuse to accept "no" as an answer.  I would like the company to publicly acknowledge that they harassed me and reveal they called me in mid-October, according to their phone records as I have in mine, since they only focused in on the time Jeff B[redacted] began working.

Mrs [redacted],
We have attempted to resolve this issue with you. I did not call you a liar, nor was I trying to imply that you were a liar.  I merely was trying to point out a few inconsistancies, and that anyyone can make a mistake.
ARG is a legitimate and reputable debt collection agancy that provides a valuable service to businesses with outstanding invoices. We comply with all Federal and State laws guidelines with the collection of consumer and commercial debts.
ARG sincerely apologizes for any inconvienece this mixup has caused you and respectfully has tried to acknowledge there was and error made, by the credit reporting agencies, that reported your phone number as a potential phone number of another Donna [redacted].  We even offered to attempt to assist you in removing your phone number from the credit burea ( s) that is incorectly reporting your information. So that nothing like this would ever happen to you going forward. 
I hope this sincere apology would resolve the matter. 
Please let us know if there is anything else we can do.
Respectfully,
 
Paul C[redacted]

I would like to thank Acceleron for discussion the situation with the creditor and the resolution, but I did not receive any magazines and statements from the ad agency about any outstanding balances.  A recording of me was made accepting the promotion, but nothing  in return was sent by mail. Yes, I did receive a written proof of the debt from Acceleron, but not before they took my $50.00 dollar payment for this debt the ad agency wanted to collect.  I would like for Acceleron Recovery Group to refund the $50.00 dollar payment that was deducted from my bank account on Jan. 6th, 2016 along with the first resolution that was offered. If this marketing agency closed my account, please refund my payment please. An attachment with debit is attached to this email message.
Thank you,
Yolanda P[redacted]

We will be refunding Yolanda P[redacted]'s payment of 50.00 that she made to our agancy.
 
We hope the concludes the matter.
 
Paul C[redacted]

This matter has been closed out in our system and no further efforts will be made to Contact Donna [redacted] other than to let her know we care closing out this file. This was a case of mistakenly contacting the wrong consumer who had the same name. ARG does it's due diligence when verifing the...

consumers we contact. In this case Donna [redacted]'s phone number was listed as belonging to another Donna [redacted].  One the error was verified we closed the file.I do feel this is an erroneous complaint however, and while I do understand her frustration we did not act improperly in attempting to
 
Mrs [redacted] points out more than once that she received calls from our representative Jeff B[redacted] beginning Oct 15, 2015. I find it hard to believe. Jeff didn't start working with us until November 2015. She also claims harassing calls from Oct 2015 through Jan 2016. I see less than 10 outbound calls ranging from 30 seconds in length to the longest of a little over 1 minute in 4 months. I do not believe that amount of calls was inappropriate.  I found no indication to lead me to believe that Jeff B[redacted] was anything other than professional in the entire time he had dealings with Donna's file.
 
I have left a message for Donna to inform her that her phone number is being associated with another Donna [redacted] and would like to attempt to assist her in contacting the company that provided us the information wherby we mistakenly contacted her.
 
I hope this resolves any ambiguity and closes this matter.

We have provided Mrs P[redacted] a copy of the outstanding invoice as well as played a recorded confirmation of her Initial order with the origional creditor.
 
I can provide her with another copy of the invoice as well as play her the recoding again just so Mrs P[redacted] understands that...

Acceleron Recovery Group has done nothing that violates the FDCPA in its collection efforts. 
However, after discussing the situation with the creditor, the account has been closed and all collection efforts have already ceased.  No derogatory marks have or will post to Mrs P[redacted]'s credit.

Review: Jeff B[redacted] has contacted me numerous times since Oct 14, 2015, despite confirming with a verbal "no" I did not have the same last 4 digits of the SSN he indicated for another person with same name. I did at that time give my last 4 digits of my SSN to verify difference. Continued calls and messages of same, and finally, I have had enough. I will not provide further personal information as I cannot verify who he is and I have already provided information that I am not the person. Called back today to report the same information and to stop harassing me with continued requests to provide more personal information to verify myself. No reason for this behavior as nothing is different from Oct 14th call. I requested information in writing I can verify with my lawyer since harassment hasn't stopped for 4 months.Desired Settlement: No further contact and shut down of this service if discovered to be a fraud.

Business

Response:

This matter has been closed out in our system and no further efforts will be made to Contact Donna [redacted] other than to let her know we care closing out this file. This was a case of mistakenly contacting the wrong consumer who had the same name. ARG does it's due diligence when verifing the consumers we contact. In this case Donna [redacted]'s phone number was listed as belonging to another Donna [redacted]. One the error was verified we closed the file.I do feel this is an erroneous complaint however, and while I do understand her frustration we did not act improperly in attempting to Mrs [redacted] points out more than once that she received calls from our representative Jeff B[redacted] beginning Oct 15, 2015. I find it hard to believe. Jeff didn't start working with us until November 2015. She also claims harassing calls from Oct 2015 through Jan 2016. I see less than 10 outbound calls ranging from 30 seconds in length to the longest of a little over 1 minute in 4 months. I do not believe that amount of calls was inappropriate. I found no indication to lead me to believe that Jeff B[redacted] was anything other than professional in the entire time he had dealings with Donna's file. I have left a message for Donna to inform her that her phone number is being associated with another Donna [redacted] and would like to attempt to assist her in contacting the company that provided us the information wherby we mistakenly contacted her. I hope this resolves any ambiguity and closes this matter.

Consumer

Response:

I don't appreciate being called a liar by a business who is harassing people and withholding information in their response. I would like acknowledgement from this company who first contacted me in mid-October after I received a call from a number unknown to me. I called the company back (and all calls are recorded, so you have a record of this call, and wow, what a thing for a liar to do, call back the company to alert them to the wrong person so they can change course). I spoke with a man who asked me to provide personal information over the phone including my birthdate and last 4 digits of my SSN. I explained I am not a delinquent who doesn't pay what I owe and will not be contacted again re: this matter. I subsequently received at least 10 calls the business is willing to admit to after that by Jeff B[redacted], probably more since it sounds like the business is not copping to all the calls. When I ask that I not be contacted again, I expect the company to abide by my request, not receive another phone call to discuss the situation. I don't care who or why you got my number...you got it in error, and I expect an apology for your harassing business tactics and clear bothering of someone who is not who you are looking for... I saw a slew of excuses. I would like the company to publicly acknowledge they are predators and refuse to accept "no" as an answer. I would like the company to publicly acknowledge that they harassed me and reveal they called me in mid-October, according to their phone records as I have in mine, since they only focused in on the time Jeff B[redacted] began working.

Business

Response:

Mrs [redacted], We have attempted to resolve this issue with you. I did not call you a liar, nor was I trying to imply that you were a liar. I merely was trying to point out a few inconsistancies, and that anyyone can make a mistake.ARG is a legitimate and reputable debt collection agancy that provides a valuable service to businesses with outstanding invoices. We comply with all Federal and State laws guidelines with the collection of consumer and commercial debts.ARG sincerely apologizes for any inconvienece this mixup has caused you and respectfully has tried to acknowledge there was and error made, by the credit reporting agencies, that reported your phone number as a potential phone number of another Donna [redacted]. We even offered to attempt to assist you in removing your phone number from the credit burea ( s) that is incorectly reporting your information. So that nothing like this would ever happen to you going forward. I hope this sincere apology would resolve the matter. Please let us know if there is anything else we can do.Respectfully, Paul C[redacted]

Review: Acceleron Recovery asked me to pay a debt of 1127.00 without written proof of the debt owed. I paid 50.00 towards a reduced amount that was given of 600.00.

I requested a written notice of verification of a debt a couple of months ago. The agent told me they had sent it, but I did not receive it. The debt collection agency contacted me again to collect a debt . I told them I had sent a certified letter to dispute the charges.Desired Settlement: I would like this incorrect billing to be removed from their files since the party collecting the debt forwarded incorrect information.

Business

Response:

We have provided Mrs P[redacted] a copy of the outstanding invoice as well as played a recorded confirmation of her Initial order with the origional creditor. I can provide her with another copy of the invoice as well as play her the recoding again just so Mrs P[redacted] understands that Acceleron Recovery Group has done nothing that violates the FDCPA in its collection efforts. However, after discussing the situation with the creditor, the account has been closed and all collection efforts have already ceased. No derogatory marks have or will post to Mrs P[redacted]'s credit.

Consumer

Response:

I would like to thank Acceleron for discussion the situation with the creditor and the resolution, but I did not receive any magazines and statements from the ad agency about any outstanding balances. A recording of me was made accepting the promotion, but nothing in return was sent by mail. Yes, I did receive a written proof of the debt from Acceleron, but not before they took my $50.00 dollar payment for this debt the ad agency wanted to collect. I would like for Acceleron Recovery Group to refund the $50.00 dollar payment that was deducted from my bank account on Jan. 6th, 2016 along with the first resolution that was offered. If this marketing agency closed my account, please refund my payment please. An attachment with debit is attached to this email message. Thank you,Yolanda P[redacted]

Business

Response:

We will be refunding Yolanda P[redacted]'s payment of 50.00 that she made to our agancy. We hope the concludes the matter. Paul C[redacted]