My Name is Fawn Teeters, I am the Practice Manager of Fountain Square Eye CareWe received a letter from you concerning [redacted] Before the patient had sent the letter to you , she had not came in to pick up her new glassesWe tried on two different times to make the patient happy with changing the frames she had picked outWe also remade the lens for her due to the insurance company telling her what she should get without seeing her RxOnce the patient picked up her second pair of glasses, she was still unhappyWe have talked to the patient several times to apologize for the miss understandings that have happenWe have given the patient a complete refund of $324.30, this is including everything she paid for her exam and glassesWe have also been in touch with Spectera to release her benefitsThis process takes awhile due to the insuranceThey will not release her benefits until they have received her lens backWe have shipped them to Spectera on 02/18/Patient was made aware of the process and delay of benefit renewalWe will contact patient as soon as Spectera has given us the information that her benefits are available againAs a company we have lost out on money from [redacted] changing her mind on frames and remaking lensHowever we want to always strive to make our patients happy and have great visionI am highly disappointed we have let her downPlease let me know if we can do anything else for you or [redacted] Fawn [redacted] Practice Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
My Name is Fawn Teeters, I am the Practice Manager of Fountain Square Eye Care. We received a letter from you concerning [redacted] Before the patient had sent the letter to you , she had not came in to pick up her new glasses. We tried on two different times to make the patient...
happy with changing the frames she had picked out. We also remade the lens for her due to the insurance company telling her what she should get without seeing her Rx. Once the patient picked up her second pair of glasses, she was still unhappy. We have talked to the patient several times to apologize for the miss understandings that have happen. We have given the patient a complete refund of $324.30, this is including everything she paid for her exam and glasses. We have also been in touch with Spectera to release her benefits. This process takes awhile due to the insurance. They will not release her benefits until they have received her lens back. We have shipped them to Spectera on 02/18/2016. Patient was made aware of the process and delay of benefit renewal. We will contact patient as soon as Spectera has given us the information that her benefits are available again. As a company we have lost out on money from [redacted] changing her mind on frames and remaking lens. However we want to always strive to make our patients happy and have great vision. I am highly disappointed we have let her down. Please let me know if we can do anything else for you or [redacted] Fawn [redacted] Practice Manager
My Name is Fawn Teeters, I am the Practice Manager of Fountain Square Eye CareWe received a letter from you concerning [redacted] Before the patient had sent the letter to you , she had not came in to pick up her new glassesWe tried on two different times to make the patient happy with changing the frames she had picked outWe also remade the lens for her due to the insurance company telling her what she should get without seeing her RxOnce the patient picked up her second pair of glasses, she was still unhappyWe have talked to the patient several times to apologize for the miss understandings that have happenWe have given the patient a complete refund of $324.30, this is including everything she paid for her exam and glassesWe have also been in touch with Spectera to release her benefitsThis process takes awhile due to the insuranceThey will not release her benefits until they have received her lens backWe have shipped them to Spectera on 02/18/Patient was made aware of the process and delay of benefit renewalWe will contact patient as soon as Spectera has given us the information that her benefits are available againAs a company we have lost out on money from [redacted] changing her mind on frames and remaking lensHowever we want to always strive to make our patients happy and have great visionI am highly disappointed we have let her downPlease let me know if we can do anything else for you or [redacted] Fawn [redacted] Practice Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
My Name is Fawn Teeters, I am the Practice Manager of Fountain Square Eye Care. We received a letter from you concerning [redacted] Before the patient had sent the letter to you , she had not came in to pick up her new glasses. We tried on two different times to make the patient...
happy with changing the frames she had picked out. We also remade the lens for her due to the insurance company telling her what she should get without seeing her Rx. Once the patient picked up her second pair of glasses, she was still unhappy. We have talked to the patient several times to apologize for the miss understandings that have happen. We have given the patient a complete refund of $324.30, this is including everything she paid for her exam and glasses. We have also been in touch with Spectera to release her benefits. This process takes awhile due to the insurance. They will not release her benefits until they have received her lens back. We have shipped them to Spectera on 02/18/2016. Patient was made aware of the process and delay of benefit renewal. We will contact patient as soon as Spectera has given us the information that her benefits are available again. As a company we have lost out on money from [redacted] changing her mind on frames and remaking lens. However we want to always strive to make our patients happy and have great vision. I am highly disappointed we have let her down. Please let me know if we can do anything else for you or [redacted] Fawn [redacted] Practice Manager