Accell One Shipping

I spoke with ms*** regarding damages to her property and her dissatisfaction with her service the day priorWhen she spoke to my assistant she told multiple lies; the first was that we left without her knowledge, this was not true she gave us the code and dismissed us and her boyfriend
gave us a tipShe said we did a horrible job loading the truck and that they had to "repack" the truck to fit the stuff that was left behind; not realizing that I was on that move and the three of us packed everything but a few fragile knickknacks that they said they would get themselves and we did her one bedroom apartment in minutesWhen I pressed her she admitted that she traveled to Cleveland to get a mattress and box spring. I feel like it's likely that they caused this damage but in the interest of good customer service I offered multiple times to repair the damages anywayAll I asked was for a quote for the repairs from a company and I would pay itShe refused and started yelling and cursing at me then she put her boyfriend on the phoneI believe my offer is reasonable and there is no room needed for additional negotiationsMy offer still remains

The business responded via phone as follows:The company stated has resolved the matter with the consumer.The company states has issued a refund to the consumer.